While I really hate to leave a negative review for a small business in today's economy, I had a truly terrible experience here today and feel others need to know about it so they don't endure something similar.
Sadly, my regular waxing place did not survive the pandemic and the location closest to me closed, so I decided to try Glitz since it's not too far away and I'd had one previous decent experience when they were the first to reopen during lockdown and I was desperate for a Brazilian.
I booked a full body wax. Upon arrival, the woman convinced me to "upgrade to sugaring because it's pain free." However, what I got was not sugaring. Actual "SUGARING" is a waxless procedure that entails a sugar-based, room temperature substance being rolled into the surface of the skin and removed without a fabric strip --the point being that unlike wax, it adhere to or pull on your skin, only your hair. What this woman did to me was not sugaring. Perhaps it was a natural, sugar-based FORM OF WAX, but it is very rare that a salon doesn't use either real sugaring and/or hard wax for a Brazilian because soft wax, which is what she used, hurts horribly on sensitive areas. My Brazilian was far from the "pain free" experience she sold me by convincing me to upgrade, and the legs were even worse. She moved so quickly and was so rough that I felt like I was actually getting bruised, in addition to the discomfort of hair being yanked out of my legs.
Additionally, the room was set up in such a way that the table was against the wall, meaning that for her to even access my bikini area, I had to keep my legs up in the air for nearly the entire time which was not only uncomfortable but actually painful due to a hip issue I have. It is absurd that a room would be set up for waxing in such a way that the esthetician can't move around the table, but I suppose they did it this way to save money by cramming more, narrower rooms into the space.
I raised my arms for her to do my underarms, and she kept pushing my bent elbow down to create a more smooth, pulled skin, literally bending my arm in a way arms are not meant to bend. I'm in actual physical pain now in a shoulder that I've previously dislocated. For reference, I've been being waxed for more than 10 years and have never had someone push on my extremities this way, nor instruct me to put my legs up in the air for an entire Brazilian wax. Not to mention, she got wax in my hair and clothing--ruining a blowout I had this morning because she had to put oil in my hair to get the wax out. There is zero reason that an underarm wax should result in wax in the hair of my head.
I let her know after all of this painfulness that I would not be having my eyebrows tinted and waxed as previously planned. There is no way I could trust this woman to do that, so we proceeded to tint my lashes.
I've been having my blonde lashes tinted for a couple of years, but this was my first time doing it here. Considering how blonde my hair is, and therefore how quickly it darkens, I was pretty shocked when she handed me the mirror and my eye leashes were still blonde. She acknowledged that the color hadn't taken, and proceeded to try again. While the tint was on for the second time, she asked me to remove my mask -- which I thought was because it was in the way, when in fact it was because she was going to begin threading my lip. I didn't agree to or ask for threading, which I hate. I wanted my lip waxed, but since my eyes were forced closed due to the tint, I couldn't see what she was about to do to stop her. Of course threading is so painful (which was why I didn't want it) that it caused my eyes to water WHILE TINT WAS ON MY LASHES which caused the dye to bleed into and burn my eyes.
Even after a second try at the dye, my lashes are still completely blonde. It makes no sense whatsoever that even the lightest, weakest dye would not darken the blondest eyelashes you've ever seen--yet here I am hours later, one eye still irritated from the dye dripping into it due to painful threading, with pure blonde lashes.
I will never, ever be back to Glitz and could never, ever, under ANY circumstance refer even my worst enemy to try a service at this place. There is absolutely no way this woman has had any form of professional, formal training, and the claim that they offer "sugaring" is flat out false advertising. read more