I want to start by giving high praise to Amber in the leasing office. Throughout my entire time here, Amber was professional, empathetic, attentive, and consistently went above and beyond to try to assist me. She is truly a bright spot in that office, and her customer service and support never went unnoticed.
Unfortunately, my overall experience with management fell far short of acceptable standards. This was my second time living in this community (totalling five years), and I am genuinely disappointed that my time here ended under these circumstances. While I appreciated that financial concessions were made to address several issues, money does not replace peace of mind, basic
communication, or personal safety.
After experiencing a break-in by my neighbor, I was repeatedly assured by management--specifically Patrick--that safety measures were being taken and that the situation with the neighboring unit was being handled on specific timelines. Time and time again, promises were made and deadlines passed without resolution or with further move out dates applied, to the point where the banned individual returned to the property grounds two days in a row, after hours, unbeknownst to management until I spoke with him. It is apparent that him and the mother of the young man who broke into my unti were cool, thus his lacksidasical approach to this matter. Sure the courts take time and one cannot be forced out but the aforementioned was apparent.
On top of this, my unit transfer process was poorly executed, with the new unit completely unprepared and not move-in ready on my scheduled start date. I had to move in anyways due to logistics and while Patrick did make a visit for a walkthrough, there was zero follow up. The issues present included cobwebs in the ceiling, a damaged bathroom counter top, and POOR AIRFLOW on the second floor (This was in August).
Despite my patience, flexibility, and constant effort to work with management, the ball was repeatedly dropped. By the end of my lease, I ultimately felt disrespected as a resident and no longer felt safe or confident living in this community. I turned in my keys, disappointed that a property I once enjoyed living in was managed so poorly in the end.
Despite all of this, GG was a lovely community. It was quiet, neighbors are friendly and I literally had no issues otherwise! Maintence was always responsive and yes , the gates do work read more