I'm so glad I found this group. We've had a couple other pediatricians over the years, but we've found a permanent home here.
1) They value your time, the scheduling is well-managed to minimize delays. I appreciate the fact that they don't let latecomers mess up the schedule for others. I can tell you so many horror stories about my daughter's prior pediatrician: overbooked schedules, routine hour-long waits in cramped waiting rooms filled with sick kids, staff who were visibly stressed and gave flippant replies if parents dared ask how much longer the wait would be. That doesn't happen here (in my experience, at least) I've never waited more than 10 minutes in the waiting room, we generally get into an exam room within 5 minutes. In fact, I once saw a nurse here come into the waiting room and proactively apologize to another parent who had to wait longer than usual, explaining that there was an emergency that the child's doctor had to attend to, and unfortunately a backlog for his patients that day.
2) They want to keep your child well, and take common sense steps to do that. They use a separate waiting area for sick kids, and (in my experience) they usher your newborn into an exam room within minutes, in order to reduce exposure to other kids. Again, this is in contrast to our former pediatrician's office, where my premature newborn daughter was made to wait in a cramped waiting room for an hour, surrounded by kids with runny noses who like to poke newborn babies (I opted to wait in the hallway, but still...)
3) The professionalism of the doctors I've seen is top-notch. This is one area where they really shine. I usually leave the appointments with new ideas and sound recommendations, new to me even though I tend to research this stuff to death myself, and I've been through it all once before. The lactation consultant is also full of great information, very patient and helpful.
4) The office staff are friendly, and seem genuinely happy to see you and help you. I'm pretty good at picking up attitude, but I haven't detected it during my visits here. I've called a few times with questions, and a nurse always called back promptly with an answer. They were extremely helpful in getting my baby set up with bilirubin lights for jaundice, scheduling lab visits, monitoring her progress and keeping me informed, and letting me know what I needed to do to facilitate insurance reimbursement for it all. Overall my impression has been that they're professional, they know what they're doing, and their office runs efficiently.
5) Scheduling appointments is painless. Our appointments so far were easily set for the dates intended (i.e. 12 month appointment is almost exactly at 12 months, 4 year appt was a few days shy of 4 years). I love that they call the day before to remind you too.
I'm very pleased with the way this office is run, and the quality of the doctors. Love these guys! read more