What a cute stop in the park. Reasonable prices good food. The soup of the day Hungarian mushroom, was really good. Fast service even though it was busy. Got a speeding ticket on the way out in the cop was nice. Don't speed. read more

Glen Iris Inn - Bed & Breakfast Near Me - Castile, New York

I will begin by saying that I have been to this restaurant many times over the years and I was pleased with the service and the meal, albeit a bit pricey. However, on 6/22/2025, my daughter and I went there a little before 5 pm for dinner. Sadly, we were "served" by a very rude waitress. She stated that had she known we wanted the dinner menu (instead of the "interlude" menu) that she would not have seated us until 5 pm, even though the place was nearly empty. On that note, she walked away and left us sitting there with no water or dinner menus. Two families with kids came in a few minutes later, still before 5 pm, were seated in a different area of the place, with different servers, and were immediately served water and were given dinner menus. There were 2 waitresses in our area and, sadly, neither one would serve us. About 15 minutes later, we grew tired of waiting and asked the guy manning the desk at the entrance to be seated somewhere else in a nearly empty restaurant. His reply, "All the other tables are already reserved". Our waitress tried to start an argument, which I refused to answer. At long last, the regular hostess, whom I am assuming is the manager, arrived. At that point, our waitress morphed into a completely different person, kind, courteous, helpful. We had dinner although we were dismayed by what had happened. We paid our bill, almost $90 for 2 chicken parmesan dinners with a tip and left with a sad feeling about what had happened. I would normally rate this place as a 5. However, given the attitude and the service of these servers, I settled on a 1. So sad.... read more

One of the best outdoor seating by the falls Burger was very good and juicy Definitely recommended read more

Glen Iris Inn - Burger - Bed & Breakfast Near Me - Castile, New York

Very disappointed with the customer service. Due to unfortunate circumstances we were unable to keep our reservations. Our fire chief was killed in the line of duty and his funeral arrangements were during our stay. We notified The Glen Iris Inn the day the information was released to the department. The women we spoke to said simply said we would continue to be charged the deposit and if the room did get booked we would be charged additional fees. read more

Me and my husband love going hiking in letchworth and decided to have breakfast in glen iris and I'm so happy we did! The service was great! They have indoor and outdoor seating. We had the best breakfast! I had the country breakfast which came with eggs, your choice of bacon or sausage I chose bacon and home fries with four pieces of rye toast. They had two homemade jams and omg let me tell you I couldn't stop eating it!! My husband had the pancake breakfast and let me tell you the portions are HUGE so beware you can seriously share plates with someone! Overall it was so good!! read more

Glen Iris Inn - Country breakfast and pancakes !! - Bed & Breakfast Near Me - Castile, New York

I'm writing this because the Glen Iris is a 'destination' eating place because you have to go through Letchworth State Park to arrive there. Leave plenty of time to eat and make reservations. In season (especially late summer and fall) they are busy. The food is good and we've had excellent burgers and salads when we've gone. It does take awhile to come out however. The last 2 times we waited 50-60 minutes. Servers are very nice but I think the kitchen gets backed up. The decor is old style and kept to the original design. The view is beautiful and you can walk the garden afterwards. read more

We will never return here! My husband and I chose to celebrate our anniversary dinner at the Glen Iris. Our server was kind and considerate, but the wait time for our drinks, appetizer and entrees was very long. When my wild mushroom risotto finally arrived it was soupy, cold and flavorless. I asked for a replacement of a simple French onion soup and salmon salad. The French onion soup was good. The salad was absolutely disgusting. Rather than a fillet of salmon, it was prepared with canned salmon--mushy, smelly, pale slop. I took one bite which had a bone in it. I don't remember a time when I returned an entree, let alone two in one meal!! It's shameful for a restaurant in New York's #1 State Park and international destination to represent our local area so poorly. read more

Cute but a bit dated bed and breakfast in letchworth park. Great location close to all the waterfalls . Restaurant is also a bit dated and could use a new chef to liven things up. Chocolate desserts are delicious! read more

smoked trout app was amazing. this is an old state park lodge that looks great and is in a great location. ambiance couldn't be better. it's expensive! french onion soup was cheesy (one cheese) and good - not sure the broth was homemade. the vegan angel hair pasta was a solid 3 out of 5 for creativity. we'd cut the numerous sun dried tomatoes smaller ... more spinach; pine nuts might not have been toasted. but a good dish. the first bone-in pork chop was dry. sent it back and it came back better but the menu description was way better than the dish - where was the rosemary and brown sugar? the balsamic glaze was watery in execution albeit thick visually - so, there was barely a sauce. the second chop had way less balsamic than the first, too. the associated potato was smoothish but not creamy. these were temp cool and a lump mass on the plate. i appreciate pieces of skin left in my mashed but many folks don't - go with chive or scallion bits. and i did taste some butter - bottom line? potatoes seemed not warmed through - loosen them up! Maybe they sat too long? brussels sprouts was the veg. i don't like them usually but the second bunch on my plate were really good. drinks were fine. the waitress was fantastic, accommodating and moving quickly. read more

The Inn is set with a view of the middle falls. The breeze coupled with the sound of the falls gives a calming feel. Sit on the porch and enjoy a few cocktails or enjoy indoor (or outdoor) seating for dinner. Stay for the evening and experience a atmosphere most people don't experience. The light yellow hew of the garden lights gives off a warm romantic glow over the gardens. read more

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We went in not knowing what to expect, but we are so happy we tried The Glen Iris. We both ordered the steak frites. They were amazing! The meat was so tender and flavorful. Even the fries and broccoli were fantastic! I would highly recommend getting the steaks frites! read more

Glen Iris Inn - Steak frites - Bed & Breakfast Near Me - Castile, New York

We are here for a special occasion. Restaurant Caroline's Dining Room at the Inn seems to present itself as a fine dining experience...Did not provide the tables we requested. Staff have minimal training in service etiquette. Ingredients are mediocre quality. Chef rushed the meal prep. Served rare scallops, rare salmon to a pregnant woman, risotto was undercooked yet over manipulated to make mushy poorly seasoned with raw corn and garlic, runny, dolma were stuffed into old bitter grape leaves ( horrible lingering aftertaste) etc. they charged a small fortune. Right now I'm praying none of us gets sick. read more

There's just nothing special to the dining experience here besides the fact that you're in Letchworth. We come here every year for mothers day (my mom really likes it here) but I honestly can't figure out why. This year's experience was one of the worst. Everyone at the table (party of 9) said their food was cold or room temperature... Is that fine dining? Our service was not great, no smiles, no friendly introduction, overall it was just cold, very serious and we didn't feel welcomed. We were with my elderly grandparents who cant stand too long without needing a seat. We checked on our reservation before bringing them in from the car and the woman that helped us just had such an unpleasant demeanor and kind of brushed us off. We were able to sit in an extra room they had while we waited so that was helpful but they made it seem like we were inconveniencing them. This is not an inexpensive dining experience and with service this poor just on service alone I wouldn't recommend or want to come back but the food is also nothing special. Now, at least the food is not bad but it's not great. Almost everyone at our table got either the filet mignon or prime rib and everyone was grabbing for the salt. The meat, especially the filet just had no seasoning, we were basically just served naked meat. It was grilled decently, I asked for medium rare and received medium. Not the end of the world but again this is a nice expensive restaurant... Just not worth the money in my opinion. If you find yourself at letchworth and you're starving give it a try but I strongly recommend you do not go out of your way to come here. read more

The motel part was absolutely disgusting! Smell of mold and mildew. First time ever that I left a motel saying "I cannot stay here!" Ugh! Ps. I was forced to select one star! Doesn't deserve it! read more

Disclaimer: the review is only regarding the food and beverages and not staying overnight at the hotel. First off, I just want to mention that one of the employees here was not wearing a face mask and she was wearing a plastic covering on her chin which wasn't necessarily cover her nose and mouth. The food here was ok but I just don't think it's worth the price point that we paid for. The steak was pretty dry even though we ordered medium rare. The scallops came out chewy and watery. The shrimp in shrimp cocktail was pretty small in size and the cocktail sauce tasted like they definitely mixed it with ketchup. We enjoyed the French onion soup, the sides, and the bread but those weren't the main course we ordered and we were somewhat disappointed. The seasonal house sangria that I ordered was extremely watered down and honestly just tasted like flavored water. Our server was great and he was attentive to our needs. Overall I really would not recommend this restaurant unless you're staying at the hotel or if you're fine with ok quality food at a higher price point. read more

Glen Iris Inn - Parm crusted scallop and strip steak - Bed & Breakfast Near Me - Castile, New York

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We had dinner here, sat outdoors with the sound of waterfalls, it is beautiful! The food and service were excellent, highly recommended! read more

Had lunch here and after a morning driving through Letchworth, it really hit the spot. Had the pot roast with mixed vegetables and new potatoes, and ate every bite. It was great. Followed it up with the harvest pie with ice cream, which was also delicious. read more

It's probably one of the most notable buildings at Letchworth State Park. A sight when driving through to the Upper Falls, the Glen Iris Inn once served as the country estate for park founder William Pryor Letchworth. A historical landmark in itself, it provides a beautiful setting for a lovely dining experience and (as I can only imagine) inn. I've only ever eaten here once or twice, as my trips to Letchworth are often accompanied by a quiet picnic overlooking the park's beautiful gorges. I'll usually take the least expensive route in bringing my own food, but there's definitely a good pull about this restaurant that always keeps it busy when it's open for the season. That being said, the last time we ate here we made reservations before going to visit Mary Jemison and the museum on site. They fill up fast and typically will give you a couple of hours to kill when you make a reservation anyway, so keep that in mind! Their menu definitely has a good variety - I distinctly remember seeing gluten free options, which is always a plus! Their menu definitely leans on to the more expensive side, but the food is worth the price (and if you keep your park ticket from entry, they will give you a discount!). I can't really remember what I ordered the last time I was here, but I absolutely remember licking my plate clean. I consider it such a privilege to be able to enjoy a nice lunch or dinner at a beautiful place like this. If you're a frequent visitor of Letchworth, definitely dine here at least once! read more

Nature, views, historical significance and great food! Take the day to enjoy every facet of what makes western New York a great destination. Have you ever seen a mastodon skull? Enjoy a meal at the Inn and then walk across the street and visit the museum! Fascinating! read more

Well underrated. 3.5 is way too low for this historic restaurant with lots of choices, reasonable price and best food in the area. I would highly recommend anyone to go. We are group of 8. Made reservation at 6:30. Was greeted at the front door. We sit comfortably. Water is good. Also offer free bread. We ordered steaks, scollop, grilled chicken, duck and chopped steak. Steak is on the rare side, I think medium well is good choice. Scollop is good size and tasty. Both chicken and duck are tender. Chopped steak is not that good, won't recommend. Ice cream is also good. read more

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After a day of hanging out in the park in the rain, we decided to treat ourselves to a nice sit-down dinner. Atmosphere was very nice - classic warm ambiance and if you listen, you can hear Middle Falls thundering down. Husband had 12 ounce Prime Rib with mashed potatoes and Parmesan green beans. The meat was cooked as he asked and was served with Jus but not horseradish. I had the Mediterranean bowl with Israeli couscous, artichoke hearts, green, black, and kalamata olives, roasted chickpeas, spinach, tomatoes in a lemon vinaigrette. It was good but a bit heavy on the spinach and chickpeas. Didn't look substantial but was very filling. My salad was overdressed and the dinner rolls were very stale. We each enjoyed a glass of Pinot Noir but passed on dessert. Service was pleasant and efficient. We enjoyed getting out of the mist but were not wowed by the food. read more

Glen Iris Inn - The tables were nicely seasonally decorated - Bed & Breakfast Near Me - Castile, New York

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Located in Letchworth State Park, with fast and friendly service I tried the chef's Omlette of the day it was huge, fluffy and delicious. They serve salads, soups, sandwiches, burgers , pot roast , wings , pizza and prime rib poutine. read more

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While visiting Letchworth State Park you can enjoy breakfast, lunch or dinner at the Glen Iris Inn which has a wonderful atmosphere and staff.You can order the chefs omelet of the day which I thoroughly enjoyed which included bacon or sausage, home fries and toast or other options like eggs, pancakes,pizza, salads, blt,Monte Cristo, rueben, burgers, steaks, pork chops or chicken parmesan plus save room for their yummy desserts. read more

Glen Iris Inn - Glen Iris Inn - Bed & Breakfast Near Me - Castile, New York

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This is a review of the inn, not the restaurant - it's kind of weird that yelp doesn't separate them, as people thinking about visiting one probably don't care much about the quality of the other (though we did eat breakfast, which is not included with the room - it was decent enough, and reasonably priced, but I wouldn't go out of my way to eat there again, obviously.) For the room... it was pretty much about what I expected, less like an inn, more like staying in a room in a hundred year old mansion, for good and bad. The bad: the inexpensive rooms are quite small and won't have much of a view (though they do have a common room, the "library", that has a great view), and at least in our case, will be on the third floor, up a creaky (feels historic, not worrisome) staircase with no elevator, so hopefully you didn't bring too much luggage. I didn't, however, expect the bed to be one of the most comfortable beds I've ever had the pleasure to use at a hotel, though, which it did. My wife also made me promise I would mention the fact that the provided soap was of unusually high quality. Overall, for the price, if it were just a random inn in a random city for the same price, it wouldn't be anything special, but given that you're literally right next to one of the nicer falls in New York (and there are certainly a lot to choose from!), it seems like a steal. And yes, there is totally no cell reception anywhere around, so it's also great to have wifi while you're in the park. Their wifi was pretty slow, as might be expected, but was generally reliable, just sometimes slow. read more

Glen Iris Inn - View from the upstairs common room: a huge freaking waterfall (middle falls) - Bed & Breakfast Near Me - Castile, New York

I have eaten at this restaurant several times since 2013. Always good. The first time I had a juice hamburger and the day's cocktail. After a Morning Nature Tour, I was famished. I tasted their Cranberry Almond Pudding for the first time and became addicted. A couple of years later, I took my Mom for a quick visit to the park and lunch. We had the Onion Soup, Sliced Beef Special. Mulled Wine and The Pudín. I remember Mom enjoyed the meal very much. Last year, I took Mom with friends for a repeat visit and lunch. There was lots of roads construction and we missed our reservation. We were able to get lighter fare. Sirloin Soup, and Warmed Brie with fruits to start. Garlic wings, Pizza, Salads, Riesling. We were all delighted. Just last Wednesday, I went back to visit with friends and Dinner. Sirloin Soup,Pizza for starters. Prime Ribs, Pork Chop for Entrees. Cranberry Almond Puddin and Espresso. Service is always attentive. Lunch until 3:00pm; 3-4 light fare; 5pm Dinner starts. Make reservations to be on the sure side for a spot. read more

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Best way to get your bearings is lunch at Caroline's at the Glen Iris Inn. We are headed to the Lodge & go explore the 17 mile long park (having entered at the South gate) read more

We chose the Glen Iris Inn for our daughter's wedding in June 2023. I can't say enough about how wonderful the staff was to work with, and in particular Molly, our food and beverage coordinator who worked with us on every detail. She helped us work out the menus, gave us suggestions, was very communicative with all of our questions, and kept our wedding party in line on the big day. Honestly, everything went perfectly. The catering staff were attentive and friendly, and everyone at the wedding RAVED about the food. We never had a chance to eat at the Glen Iris in advance or sample the food, and with all the general concerns about finding enough help for service businesses, I was concerned how things would go. We arrived from out of state and stayed in Caroline's Cottage. The rehearsal dinner was on the property and went well. Molly knew our photographer and dj, and the three of them worked so well together that it was like having the perfect dream team. From the bartenders to the kitchen staff to the catering team, everyone made our daughter's day special and we greatly appreciate that. read more

Glen Iris Inn - a buffet table with food on it - Bed & Breakfast Near Me - Castile, New York

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I have been coming here for 30 years. The rooms here are delightful, and I recommend the cherry suite if you can get it. You need to book it months in advance. It has a balcony with a magnificent view of the middle waterfalls. All of the rooms here are fine. On the negative side, they simply don't come in and make your bed or straighten up or have any kind of maid service at this hotel. They clean up nicely after you check out and when you check in, your room will be in perfect condition, but don't expect your bed to be made or your towels changed while you stay here. The water pressure is fine and the air conditioning and heating is controlled by you so you will find yourself in perfect comfort. There is a library on the third floor if you care to sit with friends and talk, and they have a decent restaurant right on premises that serves three meals a day. There are plenty of places to sit, benches and Adirondack chairs, and hiking trails and I really have no complaints about the glen iris inn and will continue coming here. read more

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Pricey and very mediocre food. Service was laxidosical and not easily wheelchair assailable

Charming Inn with the perfect location - adjacent to the middle falls of the Grand Canyon of the East. Take advantage of the adirondack chairs outside to enjoy a cocktail while the cool breeze is coming off the water. The staff could not have been friendlier or more knowledgable. From the Inn to the Nature Preserve to the Museum, everyone made you feel like family. The only negatives for us are most likely temporary issues and were facilities' based, not hospitality concerns: (a.) our room's central air conditioning did not work so overnight was incredibly hot. Another guest had a similar comment when we were at the front desk so I am sure they have had an HVAC pro in by now to fix the issue; (b.) the windows in our room did not have any screens, so when we tried to sleep with them open to allow some airflow, gnats and mosquitoes buzzed throughout the night; (c.) wifi is weak. With the popularity of hiking/biking trail apps, it needs to be strong enough to download details at the Inn before heading into Letchworth. All meals were comforting...breakfast, brunch, lunch and dinner over the days were flavorful and fresh. Local honey and crafts are for sale in the cute first floor gift shoppe. We will return. read more

Glen Iris Inn - Millard Fillmore, our 13th President, greets you in the lobby. - Bed & Breakfast Near Me - Castile, New York

Came here on a late Monday afternoon so it wasn't as crowded as the weekend. Greeted by a friendly hostess and we were given the choice for indoor or outdoor. We sat outdoor because it was a nice day. Our server came to get our drinks and explained their lunch specials. She was helpful and sweet. We ordered 2 iced teas (free refill), a salad (which was huge), a nice sandwich with fries and then shared a dessert. It's true. Be sure to include your $10 park entrance receipt and they will deducted it from the bill. Overall, we enjoyed our lunch experience at the Glen Iris Inn. read more

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The location is absolutely perfect!!! The view of the waterfall (which is illuminated at night) can't be beat! The building, a bit dated, but in a good way.... lots of wood and lots (!!!) of wallpaper from decades ago. The rooms are pretty basic: a bed, a chair, an armoire.... no television, spotty wifi, a bathroom like you'd find at your grandma's house. The service is friendly. Covid protocols (so important!) seemed to be understood and followed. Our room was sanitized and sealed with a sticker. Masks were required in all public areas (and people complied.... yay). Tables for dining in both the restaurant and out on the patio (and lawn) were amply distanced. The food (we had one dinner and two breakfasts) was good, but not great. Certainly edible, but nothing to "write home about". For dinner I ordered a Filet Mignon which came with a salad, vegetable, and a choice of potato. Rolls and (packets of) butter were brought to the table. The salad was fresh and tasty. My steak was the thinnest "filet" I had ever seen. Tasty but less than an inch high. It was certainly not what I was expecting. The baked potato was over-cooked and the green beans mushy... but it was toward the end of the posted time for dinner, so perhaps both were sitting around warming for too long. The bread pudding we ordered to share for dessert came out cold, and the "whipped cream" was artificial whipped topping. Breakfasts were a bit better. Excellent coffee was served both mornings (with a little pot brought to the table to allow for frequent refills). On the first morning I had the "Healthy Start" with oatmeal, a muffin, and fruit. The oatmeal was perfectly cooked and came with a little pitcher of warm milk (yay), but the muffin was very greasy, and the fruit forgotten (until it was requested.... twice). The second day's breakfast of coffee and an English muffin with jam was simple and good. This is a place I would recommend visiting (again and again). Right in the middle of Letchworth State Park, the location can't be beat. We were there in summer, which was lovely.... but I would imagine a visit in the autumn would be absolutely breathtaking! read more

The Glen Iris Inn is a bed and breakfast located inside the old home of William Letchworth. The grounds are beautiful. My family has been staying at Letchworth for many years. A family meal at the Glen Iris Inn is one of our favorite traditions. The restaurant overlooks the Middle Falls of Letchworth! The Inn is a great place to visit at any time of the year. Letchworth experiences all four seasons in the most beautiful ways. The staff at the inn do an amazing job decorating for each holiday and season. I especially love the flowers in the spring and the pumpkins and Autumn leaves in the Fall. It is fun to have an upscale meal in the middle of the wilderness. The food at the inn is spectacular! They have a ton of seasonal specialties. They make a homemade caramel apple sangria in the Fall that is absolutely to die for. Their pumpkin creme brulee is also ridiculously delicious. My favorite entrees are the Angel in Heaven pasta, prime rib, and the bacon-wrapped shrimp with mashed potatoes. They also have excellent appetizers. My favorite is definitely the baked brie topped with mixed berries. It is divine. They have a gift shop up front that sells unique jewelry and home decor. I can't stop in without finding something that I love. Even if you don't end up going to the restaurant, it is definitely worth stopping at the Inn and walking around. The fountain, landscaping and gardens are gorgeous! The Middle Falls are also a must-see! There is a pathway from the Inn that leads to a walk along the falls with closer overlooks. It's a great photography spot and the view is breathtaking! read more

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Again, a delicious holiday meal. Why not five stars? Because after a large table nearby was vacated, there was food garbage left over the floor surrounding a high chair. Neither the hostess who picked up the silverware from the floor, the busser who cleaned the table, or the waiter took ownership of the mess. It was still there for the next family who had to kick it further under the table or step in it. All staff noticed it and must have thought it was not their job. They all need to take responsibility! read more

Nothing but average. The restaurant within this historic building was popular when I was a kid in the 60s and 70s - and unfortunately the decor and feel are both stuck in that era. There's really nothing special about this place except its location within the park. The most recent time I visited for lunch, my sister, at age 55 was the youngest patron by about 20 years. That tells you a lot. One old woman's cell phone alarm went off uninterrupted for 45 minutes. No staff member did anything about it. Our server was good. The food was ok but there's not much else to say. Nothing memorable. It's 2018 - and it would be nice if my choice of sides with my sandwich weren't limited to just fries and chips. Ridiculous. I got some fruit but only after I begged for a tiny salad. The answer was no. Or - yes plus $3. Eh. Totally underwhelming and dated. Wouldn't go back. There are much nicer places. read more

Glen Iris Inn - Reuben, fruit, pickle. - Bed & Breakfast Near Me - Castile, New York

Went to dinner here twice while staying at the Inn. Both the service and food were so-so. I tried the soup of the day - New England Clam Chowder (good), Tuna small plate (so-so), Vegetarian pizza (blah), Ice Cream sundae and apple pie a la mode (both good). The dining room was loud and the service was not very friendly. Come for the view - the Middle Falls are gorgeous. Take a mile hike to the Upper Falls or to the Visitor Center. Great location!!! Also stayed at the Inn for 3 nights. Many of the rooms are (very) small - like can't walk fully around the bed when you have unpacked your suitcase. The bed was comfortable, walls were thin and wi-fi for hotel guests was fine. No iron or ironing board or blow dryer in the room, but you can ask for them at check-in. Free coffee from 7 to 10am - very good! read more

Glen Iris Inn - Upper Falls (1 mile walk from The Glen Iris Inn) - Bed & Breakfast Near Me - Castile, New York

One of the 2 restaurants inside Letchworth State Park and not to forget it's a lodge as well. After a 3 mile hike we came across Glen Iris Inn to refuel our bodies back up!! I was very pleased with their Mediterranean dish which suit me well as a vegetarian. read more

Glen Iris Inn - Cranberry Bread Pudding! - Bed & Breakfast Near Me - Castile, New York

I'm kind of conflicted about this place. On one hand, the convenience and the spectacular view of the falls cannot be beat, on the other hand that does not make up for the very dated rooms, the average food and disinterested service. We stayed here for one night and had dinner at the restaurant. The menu is small and the quality is average at best. Out of everything we ordered, surprisingly the mediterranean platter was my favourite. As for our interactions with the inn staff, they all seemed disinterested, if not downright rude, with the exception of the hostess at the restaurant. She greeted us nicely and helped us get our morning coffee. If you don't mind an average hotel and dining experience to have the convenience of living right inside the state park, you can give this place a try. read more

We loved our food today. We weren't expecting it to be nearly as good but it was absolutely delicious. I got the Monte Cristo sandwich and my husband got the pot roast. We also ordered the strawberry rhubarb pie with ice cream and Irish coffees. We ate every bite and plan to go back again after another morning of hiking. The building is also very picturesque. read more

Very unimpressed with my first visit for Mother's Day. Had to ask for bread before receiving it. To top it off, server forgot to put my order in while everyone else got to eat. It was then rushed, and my steak was bloody. Also had to ask for water to get refilled! Very unimpressed. You would think I would have at LEAST been offered a dessert for the HORRIBLE service, but nothing!!! read more