Wow, where do I even begin? I have been around the Lee, Young & Ubaldo (specifically CLEMENT St…read more location) team since I was a little girl. I am now 22 years old. I just got my braces off today (third time the charm = guilty) and I felt it was the right time to finally create a review. There is so much to unpack as I have experienced being around the Clement St. location both when I was a little girl and now as a young adult.
I first started Ortho work here when I was in 3rd grade. I started with an expander then a few braces on both my top and bottom teeth. As a little girl at the time, I remember the staff were so sweet, kind, patient and gentle with me. Years later, the staff both in the back and front of the office are still very much the same (in a great way!). The Clement St. team has maintained such a kind and professional work ethic, it is always a pleasure to see them whenever I have an appointment.
Fast forward to middle school, it was time for me to wear another set of braces again. I had a major underbite, therefore I was very much due for braces. I took off my braces Sophomore year of high school. My teeth were beautiful thanks to the Clement St. location. Straight, closed gaps, perfect beautiful bite.........
Fast forward again to Senior year of high school.... I did not wear my retainers. Unfortunately my teeth shifted and shifted way more throughout college. I started the process of braces again on August 23rd, 2019. I really appreciated how Dr. Young and Dr. Ubaldo was still kind and patient with me about getting braces AGAIN! I honestly felt ashamed and embarrassed about not wearing my retainers, however I most definitely learned my lesson. Dr. Young and Dr. Ubaldo reassured that my smile was gonna be back to normal again and were patient/informative with me throughout every appointment I had on this braces journey. Thankfully, my teeth only needed straightening so I was on this braces journey for just a year. Today January 19, 2021, I am now braceless. Third time the charm.
Both the front desk and back office team are amazing, they do their job well, are very professional, and kind. The front desk is always on top of answering calls and getting back with responses when needed to. They are very informative, precise and clear when it comes to insurance and financial support. The back office staff and orthodontist assistants are very kind and gentle.
Dr. Young was always very nice, informative, and always carried nice small conversations! Dr. Ubaldo is very down to earth, very kind to patients, and very much informative as well. Dr. Ubaldo knows what she is doing! Both truly care about their patients and most importantly the results of the patient's teeth as they both believe a beautiful nice smile transforms a person's look and confidence!!! It sure did to mine :)
I want to take this portion of this review to pay tribute to Dr. Young for the amazing work he has done not just for me but for other patients, his staff, and the office. Dr. Young had decided on December 22, 2020 it was time for him to retire. I was very sad to hear that Dr. Young was retiring, however he truly deserves a happy resting retirement for all the hard work throughout the years. There is no doubt in mind that I know and feel Dr. Ubaldo will hold down the fort real well and continue the excellence of helping create and support beautiful smiles at the Clement St. office.
**COVID-19 SAFETY PRECAUTIONS ARE SPOT ON. -Temperature Check, staff wearing masks, Shielded screens, lift on how many patients may wait inside the office, google form covid-19 questionnaire, etc.
I am not gonna lie, parking is a bit of a pain. Meter based parking with a combination of residential parking. Both get filled up real quick!
If you are considering starting ortho work done on your teeth, you will not be disappointed with the Clement St. location! Clement St. is very known within the Richmond District and across cities. I have been in many school communities where both my peers and friends discover that we both go to Clement St. location for ortho work!!! Dr. Ubaldo and her staff are amazing and will take care of you :) Thank you Dr. Young and Dr. Ubaldo for my beautiful smile. I literally could shed happy tears as it has definitely been a journey with my teeth!!!