Wow, where do I even begin? I have been around the Lee, Young & Ubaldo (specifically CLEMENT St. location) team since I was a little girl. I am now 22 years old. I just got my braces off today (third time the charm = guilty) and I felt it was the right time to finally create a review. There is so much to unpack as I have experienced being around the Clement St. location both when I was a little girl and now as a young adult.  I first started Ortho work here when I was in 3rd grade. I started with an expander then a few braces on both my top and bottom teeth. As a little girl at the time, I remember the staff were so sweet, kind, patient and gentle with me.  Years later, the staff both in the back and front of the office are still very much the same (in a great way!). The Clement St. team has maintained such a kind and professional work ethic, it is always a pleasure to see them whenever I have an appointment.  Fast forward to middle school, it was time for me to wear another set of braces again. I had a major underbite, therefore I was very much due for braces. I took off my braces Sophomore year of high school. My teeth were beautiful thanks to the Clement St. location. Straight, closed gaps, perfect beautiful bite......... Fast forward again to Senior year of high school.... I did not wear my retainers. Unfortunately my teeth shifted and shifted way more throughout college. I started the process of braces again on August 23rd, 2019. I really appreciated how Dr. Young and Dr. Ubaldo was still kind and patient with me about getting braces AGAIN! I honestly felt ashamed and embarrassed about not wearing my retainers, however I most definitely learned my lesson. Dr. Young and Dr. Ubaldo reassured that my smile was gonna be back to normal again and were patient/informative with me throughout every appointment I had on this braces journey. Thankfully, my teeth only needed straightening so I was on this braces journey for just a year. Today January 19, 2021, I am now braceless. Third time the charm.  Both the front desk and back office team are amazing, they do their job well, are very professional, and kind. The front desk is always on top of answering calls and getting back with responses when needed to. They are very informative, precise and clear when it comes to insurance and financial support. The back office staff and orthodontist assistants are very kind and gentle.  Dr. Young was always very nice, informative, and always carried nice small conversations! Dr. Ubaldo is very down to earth, very kind to patients, and very much informative as well. Dr. Ubaldo knows what she is doing! Both truly care about their patients and most importantly the results of the patient's teeth as they both believe a beautiful nice smile transforms a person's look and confidence!!! It sure did to mine :)  I want to take this portion of this review to pay tribute to Dr. Young for the amazing work he has done not just for me but for other patients, his staff, and the office. Dr. Young had decided on December 22, 2020 it was time for him to retire. I was very sad to hear that Dr. Young was retiring, however he truly deserves a happy resting retirement for all the hard work throughout the years. There is no doubt in mind that I know and feel Dr. Ubaldo will hold down the fort real well and continue the excellence of helping create and support beautiful smiles at the Clement St. office.   **COVID-19 SAFETY PRECAUTIONS ARE SPOT ON. -Temperature Check, staff wearing masks, Shielded screens, lift on how many patients may wait inside the office, google form covid-19 questionnaire, etc.  I am not gonna lie, parking is a bit of a pain. Meter based parking with a combination of residential parking. Both get filled up real quick!  If you are considering starting ortho work done on your teeth, you will not be disappointed with the Clement St. location! Clement St. is very known within the Richmond District and across cities. I have been in many school communities where both my peers and friends discover that we both go to Clement St. location for ortho work!!! Dr. Ubaldo and her staff are amazing and will take care of you :) Thank you Dr. Young and Dr. Ubaldo for my beautiful smile. I literally could shed happy tears as it has definitely been a journey with my teeth!!! read more

We've been patients since daughter was in elementary school. She is 25 years old now. Son now goes there. Love Dr. Young. Always cheerful and wants the best smile for your child. From consultation to the end of results, everyone there is so sweet and patience. Dr. Young has now retired and Dr. Ubaldo has taken over the reins. Michelle at the front is the best! She's been supportive and helpful every step of the way. Friendly service and very clean office. Always making you feel just as important as they care for their patients. read more

I got my braces here over 10 years ago (in high school) and my teeth were straight and great for such quite a while. I came here based on a recommendation; I can't remember if it was my childhood dentist that recommended or friends. In any case, my teeth stayed pretty straight for over ten years after getting my braces off. I of course got lazy and stopped wearing retainers. Dumb - don't do that since my teeth have started to shift. I'm clearly pleased with their work since I somehow remembered the name of my orthodontist from over a decade ago and am now considering going back to see what my options are from keeping my teeth from shifting further! read more

I was pleasantly surprised at the type of business and operations they have here! This place has lots of patient's and can be chaotic but their professional staff are able to keep things in order. My son's 3:15PM appointment was pretty dead on even though I thought there's no way that was happening with this big of a crowd. The Orthodontist is very friendly approachable and always make it a point to escort the patient back to the waiting area to see if the parents are there. If they are, the Orthodontist will spend time with the parent giving them a progress update, what was done today and what the next appointment will cover. It's such a rare sight to have the Orthodontist that's friendly, approachable and willing to take the time to talk to the parent instead of rushing them out, I live in Antioch and it's quite a commute here, but when I see the end result and how the Orthodontist truly cares for the patient, it's well worth it. read more

The practice is co-owned by Dr. Rodney Lee and Dr. Glen Young. The Richmond office is primarily operated by Dr. Young only. He has 3 receptionists and 3 full-time nurse technicans. As you can tell, it is a very busy office. At all given point in time, there are 4-5 patients in the office with new patients coming in. The staff is very professional and courteous. They do excellent follow-up and do remember you and greet you personally after you become a regular there. You can get emergency appointments within the next day or so. Despite being very busy, they do try to squeeze people in for emergencies. They are also very on-time with their appointments and rarely do I ever have to wait more than 5 mins. past my scheduled appt time. They accept both kids and adults. Dr. Young is descriptive and explains things through when he first interviews you. Any given times, he usually spends less than 1 minute with his patients. He is simply too busy. He runs from one patient to another, since there are procedures that he only can do, i.e. position a bracket. So if you expect a personal explanation or more time with the orthodontist, you won't get it here. You tend to have more face time with the nurse technicans. Costs are on the higher side. The office offers monthly installment plans or a 5% discount if you pay in full at once. This office is only open Monday, Tuesday, Thursdays and 3rd Friday of the month. read more

Glen C Young, DDS - Orthodontists Near Me - San Francisco, California

I had the pleasure of being a patient of Dr. Young and his great team for the last 3 years, and I HIGHLY recommend them to anyone who desires a beautiful and healthy smile! Below is a very detailed overview of my journey, since some parts of my experience may also be something that you as a reader may be going through as well. I previously had braces during middle school while I lived on the east coast with a different orthodontist, and as I've gotten older into my mid 20's, I noticed that my teeth had begun to shift. I now reside in San Francisco, so I was referred to Dr. Young by my partner, who she and her sister had both been treated by Dr. Young when they were in their youth. I initially went to Dr. Young to get a pair of retainers to hopefully hold my teeth from shifting further, however, upon further examination. Dr. Young not only addressed the teeth shift, but observed wear and tear on my teeth from grinding, a significant cross-bite, with explanations about my jaw bone continuing to grow as I've gotten older. What was previously a concern over aesthetics, now became a concern over long term health. Dr. Young sat down with me and provided a very thorough and detailed consultation to walk me through my options, as well as patiently answering my questions very sufficiently. At this point, I decided to go with a retainer during the day and night guard while sleeping to protect my teeth from grinding. I would then monitor my teeth grinding and we'll carefully keep an eye on the wear and tear on my teeth. Over the next year, unfortunately, I began developing bothersome teeth sensitivity and severe migraines due to grinding. The issues stemming from my misaligned teeth/jaw were now affecting my day to day life. Dr. Young and I partnered closely together to weigh the pros and cons of jaw surgery versus getting braces. He encouraged me to have consultations with oral surgeons, and I saw a total of 2. These were very informative, and I'm glad that Dr. Young encouraged the path of due diligence so we can make a well-informed decision. Once my teeth were settled and my bite no longer was shifting, we were able to take action on a treatment plan. We decided to go with the route of braces, knowing that we still may need to pivot to jaw surgery if my teeth and jaw were not responding well to braces. Dr. Young was highly attentive during this first part of braces so he can make a sound recommendation on which route to go. Thankfully, my teeth and jaw were responding very well to braces, so we decided to stay with braces. Throughout my braces treatment of 17 months, my migraines, and teeth sensitivity had dissipated, and my jaw and teeth alignment have made tremendous progress and is now in the 90%+ range! Although extremely happy with the results, Dr. Young strives for perfection, so we took care of black triangles that developed by doing interproximal reduction (IPR). The black triangles were reduced drastically, leaving me with a smile that gives me so much confidence! Dr. Young is not only experienced, skilled and attentive, but he is a family man who has deep care for not only his patients, but his fantastic team as well! I'd like to share a special shoutout to those at the front desk who provide a warm welcome and keep all the scheduling and logistics down pat, Dr. Ubaldo who has taken care of me on the few occasions that Dr. Young was taking a well-deserved day off, and Irene who has been an absolute pleasure in helping with changing my wires/power chains/broken brace, and giving me a lot of laughs (while I have my mouth open)! I can't say enough about how blessed and grateful that I've been under his team's care! Even though Dr. Young will be retiring this year, I highly recommend his team! You and your teeth will be in the best hands! Notes on COVID: The office takes great care in keeping the office sanitized and clean, and only take a limited number of patients in at a time. Although it's limited, scheduling appointments is still very feasible! They text you when you can come inside so the lobby is not over crowded, and they do a temperature check and require you to fill out a form before each appointment. The staff is wearing masks and those that are directly working on your teeth were wearing mask + face shields as well. I felt very safe! read more

My daughter completed her orthodontia work w Dr. Young maybe 13 years ago and we were very pleased. Now 2020 as a 62 yo I decided to check out possibly having Invisalign for my severe overbite that's was never corrected as a kid. We determined that with my periodontal history over the years Invisalign would not be an effective route for me. I appreciated Dr. Young's honesty, professionalism and suggestion on the best way to improve my situation. I would absolutely recommend this practice for kids and adults. read more

Dr. Young and his experienced staff will definitely take care of all your orthodontic needs! The first time I met Dr. Young was back in 2005, when I was 24 years old and my bottom teeth were quite crooked and I also had a mild underbite. I remembered one of the staff members, Audrey, was very friendly and professional and answered all my questions and concerns. She helped me set up a finance plan which made getting the braces easy and affordable. I even remembered that I accidentally lost track of time and got a parking ticket right in front of the clinic! When I told Audrey this, she actually took my parking ticket and paid for it! Now that's customer service! Dr. Young is definitely a master of his craft, and will work with you to get you that perfect smile. My impression of Dr. Young is that he is a very detail oriented, patient, and a truly experienced orthodontist. He also kind of reminds me of a cool sit-com dad, who could spout fatherly advice on tap, and will sometimes speak to you by using poetic metaphors..lol! Throughout the years, I've recommended many friends and family members, including my wife who is currently wearing braces from Dr. Young. read more

Dental work is excellent and staff are great but you will never be seen on time, so after many many appointments, we always wait at least 20-30m, I have to take away 2 stars. Once I had to wait 40m. Please work on your scheduling, if folks come late, they should reschedule or wait AND please let us know at the check-in if we have to wait longer then scheduled time. For 15m appointment, I don't want to keep running out to pay an hour of meter time. It's really unfair to those who come on time. read more

I got my invisalign and I'm very happy, they explained everything in detail and even showed me a video. I highly recommend their services. read more

I don't think Dr. Young is just an orthodontist. I'm going to crown him the Beauteethful Teeth God. Dr. Young and his staff all have great smiles -- which counts for something, I'd like to think. My teeth were messed UP. It's as if God made a smile for the first time -- and I was his first lab rat. Enter: Dr. Glen Young and staff. I went to his Clement Street location and it is super easy to find parking (meter, residential) and there are lots of great restaurants nearby - so you can treat yourself to some very soft foods after your appointments. The 38 Geary and 2 Clement are also very close to this location. It was always easy to make appointments - and the day before your appointment, a call from his office reminds you. How nice is that? They're really on-time with appointments. Dr. Young has his assistants do the initial part of the appointment, and then they make sure he comes by to check and finalize everything. Sometimes Dr. Young may seem rushed -- but he has always answered ALL my questions and told the truth. Me: Dr. Young -- um, I have messed up teeth. But my gummy gum gums also show when I smile. I don't like that. Can we fix that? Dr. Young: Of course, Vanessa. It'll take some time, but I'll definitely get that fixed with braces. Me: (skeptically) - O.k.. well, we'll see. Thanks. And sure enough, I left Dr. Young's office with straight teef. He corrected my overOVERover bite and my gums don't make a scene when I smile. I wouldn't necessarily want to get braces for the second time, but I will definitely be back for my retainer check-ups and fittings here (which are included even after they remove your braces). Beauteethful. Just Beauteethful. read more

I was referred to Dr. Young by my dentist. I walked and waited about 1 uncomfortable minute before someone at the front desk said Hi. I told her that I needed a retainer. She then said I needed to make an appointment. Fine. She asked me to wait a moment and only then did she turn to hand me some paperwork I need to fill out. I don't understand why so many people lack manners. When a customer walks in, you LOOK at the customer, and greet them. Standing adds style points, as well. Isn't it obvious that first impressions are so important??? Being an orthodontic office and all, you would think they know everything about impressions. Dr. Young is a really calm and laid back guy, but sometimes he goes on and loves to explain why certain things are one way and certain things are another way. Whether or not he's obligated to do so is beyond me, but I'm the type of guy who wants things and just wants to get it over with. He emanates a sense of genuine care for you and your health. Thanks for the lecture. I really appreciate it, but save it for someone else. One of the dental assistants or whatever was really nice - blond hair with glasses, really pretty eyes actually. She actually had manners. Haha. I remember one time I showed up to pickup a retainer and to make sure it would fit. There's this touchscreencomputer at the front desk where you can punch in your name and check yourself in. After about a minute of messing with it, one of the ladies blurted out YOU CAN'T CHECK IN BECAUSE YOU'RE LATE. There goes those great manners again. One of those situations which warrants an,"I'm doing fine, thanks for asking" type response. Waited another 20 min to get into the exam room, once in the exam room the dental assistant promised the Doc would be out in 5 min. 25 minutes later, I was getting up to leave because I had to go back to work, and then he came out. Then I headed to the front desk to pay. There was some strange issues with the math, and I had my debit card in hand ready just to charge anything I owed. Some kid behind me was finished with his braces and the woman at the front desk asked me to briefly step aside so she can check him out real fast and he can go. WHAT THE HELL? On that particular day I was actually under some serious time constraints (which I had already conveyed) and now this? By no means do I consider myself a more important person than these folks, but I certainly am a busy person. All of the times that I have arrived for my appointments I have had to wait 20-30 minutes to be seen, which really doesn't work out for me since I have to leave my desk during the day and come across town to come here. As such I'm always in a hurry when I show up, and with the way things work here it doesn't really fit my lifestyle/schedule/whatever. The bottom-line, if you're a patient person, like to watch movies while you're in the waiting room, watch some more movies while in the exam room, have a LOT of free time, sure, check out Dr. Young - he's a really nice guy. I probably won't be returning. I might blow up at the front desk people. read more

I had braces when I was in fifth grade. Big, scary, braces. After years of that, I figured my teeth and I had an understanding, a truce if you will. I was wrong. All these years later, my teeth have betrayed me, moving all over the place, and making me go back to the orthodontist. Even though we don't have flying cars yet, I am glad to see that technology HAS caught up in the orthodontist's office. Dr. Young has a well-trained, friendly staff, and he has been great about carefully explaining every step of my Invisalign treatment so far. I am very pleased with the progress of my teeth to date, and I have been assured that a retainer is part of the package...I'm not doing this again. One final note: I was worried that having braces and going to the orthodontist in my mid (um...late) 30s would be embarrassing. I am pleased to say that has not been the case. The only part that was a little awkward was the "New Patient" board near the waiting room; having my balding, bearded face among all of those teenagers made me a little uncomfortable in a Megan's Law sort of way, but I got over it. read more

My experience at Lee, Young, & Ubaldo has been a delight. It involved a mix of orthodontics (with Invisalign) and esthetic work. Dr Young led the whole journey with the dedication of his entire team and in coordination with my dentist for an integrated solution and seamless experience. Customer experience is the MOTTO of Dr. Young and the team. They provide personalized, professional, dynamic, pro-active, and flexible services using leading-edge technology and practices. I have recommended Dr. Young and team to friends and the quality of their services outweigh the drive from SJ to SF, no question. Without hesitation, I highly recommend Lee, Young, and Ubaldo team. You'll love you them, you'll love your smile. read more

Glen is the best my 3rd child just had her braces put on . Talking with him he makes the kids feel so important. Explains everything. Nice and slow so they understand. Makes you feel like family. Office staff are amazing also . Smile On read more

It was my first time visiting Dr. Young today. I went in for a consultation after my dentist suggested I see an orthodontist. They're located in a tiny office out between 20th and 19th Ave. (cross-street is Clement). I love that they open at 8am even if it's just a couple of days a week. It really works with my schedule (you know, the typical 9-5 working hours... except mine really is 9am-1am @_@)... I didn't speak with Dr. Young first. It was one of his assistants - Audrey - that saw me. We went over some paperwork really quickly, and she took photos of my teeth and face so that the doctor can make some evaluations. Before I saw the doctor, Audrey asked if I wanted the doctor to give me detailed explanations of what was going on in my mouth or not. I told her "Give me every single detail." Sure enough, that's what I got. Dr. Young was very thorough in his evaluation and explanations. My previous orthodontist never mentioned a lot of things that Dr. Young pointed out. I was really glad that he gave me every bit of information he could so that I could make an educated decision. Even though it was brutal, it was honest - and that's what I like. I'm scheduled to return next week to put on the damned braces. v__v So not looking forward to that. But hey, at least that's better than freaking jaw surgery. x__o *Edit* I forgot to mention! The first appointment / consultation with Dr. Young was free :D read more

All three of our kids saw Dr Young and Dr Ubaldo for their orthodontics. One of the kids was straightforward but the other two were more complicated. One had severe crowding that took many years of an expander before braces. The other had an impacted cuspid that did not come in and required a surgical intervention and a complex process to rotate it and get it into place. Dr Young's office oversaw all of this during many many years. The approach was always competent and the folks working in the office friendly and the customer service and communication excellent. I can't say enough about this office and the integrity with which they operate. I am so grateful for their care and would recommend them to anyone. read more

Dr. Young, Dr. Ubaldo & staff have been nothing but helpful in helping me reach a better smile. I've grown up with them as a child/teenager seeking several stages of orthodontic treatment, to an adult seeking teeth straightening/bite correction due to jaw growth. (PSA: Wear your retainers!) From the start, Dr. Young explained the orthodontic options available to me in detail without any pressure. This was important to me to know exactly what I was getting into without any surprises. During the process, Dr. Young & Dr. Ubaldo kept me informed on what stage I was at and where I was headed. The entire staff have always been very accomodating, including the rare emergency visit to repair a bracket after a cheat meal gone wrong. One thing that stood out for me is Dr. Young and Dr. Ubaldo are just as passionate as me in seeing my teeth/smile grow to their full potential. I'm still amazed when I get my folder and see my "before" pictures compared to where I am now. I'm just about finished and am very happy with the results! I highly recommend Dr. Young, Dr. Ubaldo & staff. Thank you guys for helping create smiles all throughout SF & the Bay Area. read more

I have to say that I had a wonderful experience with Dr. Young and every one in the office. I am an RN so I am accustomed to the pt./Dr. Relationship and Dr. Young and all of his assistants are professionals. I love the computer check-in! It is fast and I never have to wait in line. Dr. Young and everyone in the office are supper informative. This was my first and only time I will ever have braces and as much torture as it was I felt that I was respected, my opinion was valued, and my questions were always answered thoroughly. AND, my teeth look beautiful!! I just got my braces off yesterday and I can't stop smiling, flossing and looking at my teeth! I highly recommend Dr. Young. read more

Every time we visit we have a great experience. Knowing that they are always working towards making sure my daughters teeth will look the best is always comforting. They have her best interest at heart and I appreciate that. The assistants are also very helpful and very nice to my daughter treating her like the young lady that she is. read more

My teenage daughter is a very sensitive patient and Dr. Young and his friendly staff always take time to explain in details all the procedures. The appointments are always on time and the Dr. is always available to fix those little issues with brackets, rings and wires that happen in between. There is a Chinese restaurant 2 doors from Dr. Young's office: not good at all! read more

Dr Young and his team were able to work with me and my complicated teeth, and I finally have the straight teeth I've always wanted! I was born without four adult teeth, making my teeth alignment extremely difficult to fix, but they were able to create a treatment plan get me that perfect smile. I began treatment when I was 8 years old (got my braces off at 22), which just shows how dedicated they are in ensuring that you leave with excellent results. I would definitely recommend Dr Young to both children and adults who want an easy and friendly orthodontic experience. read more

Dr. Elizabeth Ubaldo and Dr.Glen Young took great care of my underbite which was a surgery case. They had estimated to take a year and a half but finished it in a year! I got my braces off today and I am very happy with the results!! Thank you so much to the doctors who helped to get through all this! read more

Well I had a fear of the dentist when I was a child/teenager so I never got my teeth corrected. Fast forward to being 36 years old and my general dentist told me that if I didn't get my bite corrected I would lose my teeth from the impact of my bite. So I guess you could say I was forced to do it, initially not for cosmetic reasons even though my teeth were overcrowded. Ended up getting a referral from a co-worker who had nothing but good things to say about the team at this office. My first visit was for a consultation which he explained the whole mechanics of the procedure. Dr Young is like a good mechanic: he goes over everything thoroughly and I never felt like I was going to get ripped off. My hesitation was the cost because it was quite an investment, however, they came up with a plan that I was able to work with. His staff were were very professional and friendly. My schedule was a challenge due to many unexpected trips out of town for work, but I was always able to get in, sometimes at the very last minute. This procedure ended up taking almost four years, only because I had really stubborn teeth that didn't want to move! Never once did I incur any additional cost, even though the treatment took twice as long as we planned. It was difficult to get a cleaning routine down and they always made sure that I had plenty of tools for cleaning. I can honestly say that there were so many times I wanted to have the braces ripped out of my mouth due to how the length of time it took. However, I'm glad that I stuck it out because I work as a flight attendant, and now I always get compliments on my teeth and smile, which made it all worth it! read more

I came in to discuss Invisaligns, after having had them for 3 years and getting stuck with a fault retainer that allowed my teeth to shift back out of alignment. Having already spent thousands of dollars out-of-pocket, I showed up disillusioned with the process and was really just praying for an easy fix, both cost-wise and in appearance. Dr. Lee was accommodating and listened to all my concerns, discussing with me what the best steps would be, and the approach we could take in order to ensure that I'd be happy with the ultimate outcome - and not need to continue paying to have my teeth fixed again and again. The entire staff was great and friendly, and made it one of the best doctor's visits I've ever had! Thanks to all for being such warm and welcoming professionals. Looking forward to visiting again and getting my procedures sorted out, while trusting that I'm in great hands. read more

Office is great. Even though it's a busy place, the staff are professional and timely. My Invisalign treatment is just about done and my teeth are looking beautiful. I highly recommend Dr. Young and Ubalde. read more

Going to Dr. Young's practice is always a great experience. The kids don't complain because there is plenty to do while we wait and I truly appreciate the time that he takes to review the process, explain next steps and answer my kids' questions. He is the most courteous and patient doctor I have ever met! HIs staff are all equally pleasant and professional. Way to go team! read more

My 15 year old got braces. She had them for about 1.5 years and had them removed yesterday! Her teeth look like beautiful even pearls! Now we have to go there next week to pick up a retainer. Doctor is very polite and informs you about entire process. Staff is very knowledgeable and courteous. They have free I-pads to entertain kids who are in the waiting room. Highly recommend this place! read more

I first saw Dr. Young In about 2003 - and my teeth were so crooked that he didn't think Invisalign alone would fix them. But agreed to try - and a year or two later, i had perfectly straight teeth, with Invisalign only. 10 years later, they are still straight. Dr. Young had me come in for a checkup very regularly, and his staff was always pleasant and courteous. I could not have made a better investment. read more

I have now had two kids go through braces with Dr. Young -- one quite complicated, one pretty straightforward. Dr. Young is amazing on all levels. He is great with the kids, communicating clearly. He is great with the parents, telling them exactly what they need to know, and his results are perfection. The staff at the office is friendly, warm, and they completely get kids who are at a crucial stage in the development of their identities. What could be a tough time (braces in middle school and high school) turns out just fine in their capable hands. read more

My son started his braces treatment three months ago and we are both very happy so far. The dental staff is patient, kind, and knowledgeable, and the administrative staff is efficient and friendly. Since his initial appointment, he now feels comfortable going by himself. Couldn't be happier! read more

I totally despises the front office people. Like other yelpers mentioned, they don't greet you, instead they ask you to sign in using a freaking touch screen monitor. They just removed the human aspect of this visit and turned me off. Then, came a Russian lady who helped us out but she was not nice, especially to kids. If you can't be nice, then don't be in this business! I must say, I really do like Dr. Young but that's not enough to make me feel comfortable with coming here. I decided to bring my business elsewhere. I hope they will read this and reflect on their attitude and provide better services in the future. read more

This place is like a factory. Their work is sloppy. If I can do it all over again I would not go there. My daughter's mouth gets cut many times due to their carelessness. Very disappointed. read more

**Update on first review** I've had my braces since Nov 2015 and so far I'm loving my results. This is actually the second time I had braces and Dr. Young wants to ensure that this time I would have the smile I want. Everyone in the office seems to love their job and gives a great vibe in the office every time I visit! Thank you! read more

Dr. Young is extremely competent. He is also extremely personable. Given how personable he is, it is baffling that his office staff is consistently rude. So rude in fact, that I couldn't stomach the thought of continuing with the practice beyond phase 1 (an expander). I switched providers as I figured that when I am putting out nearly $5000 for the second phase, I at least deserve to be treated politely by the office staff. New practice and problem resolved. My daughter is getting her braces on next week. read more

If you are looking for an orthodontist, please consider giving Lee and Young Orthodontics a try. Melanie and I go to them and we absolutely love the service and people at their office. We rarely have to wait for our appointments, they are very thorough with their examinations and provide really good updates for the kids and parents to understand. We go to the office in the Richmond, easy parking and late appointments available!! read more

This is a very professional and well run dental office. Everything is good from the moment you step through the door. I've always appreciated the courtesy and professionalism of the staff, and I like how everyone wears the same color theme. I have recommended Dr. Young to friends who are looking for an orthodontist and am not surprised when many already go to Dr. Young! read more

I was misdiagnosed by Doctor Young. My case should have been refered to a neurologist by he insisted that I need to have braces done to get rid of the sensation in my lower tooth. I know that he didn't do it on purpose, he simply could not figure out what so he decided to try braces. read more

Love my teeth result after one year and half of having braces. Love their excellent customer service! Highly recommended!!! 5 STARS!!!!

THEY SAID IT COULDN'T BE DONE !!! and then I was referred to Glen Young. Yes, a busy office ...well orchestrated & appointments are always on time. Dr Young explains every step/detail. A work in progress & nearly done He's totally re arranged my 'bite' and I have to say "he's excellent". read more