Dr. Gary Glaze has unprofessional communications.
His office assistant Dawn who is the scheduler for the doctor is extremely unprofessional in her communications in returning your calls & her tone & phone etiquette seems rude. Dr. Glaze nor Dawn doesn't return your calls to reschedule or validate if your appointment has been cancelled after you've left several voicemails asking to cancel and reschedule. I had to contact higher management to file a grievance against both of them for their communications after a recent incident involving an appointment. I would never suggest or recommend anyone to this office. If this is indicative to how they communicate with their potential clients, I cannot imagine if a client had potential complications from a procedure done by this office, how would one even get a hold of the doctor?! Please stay far away from this office. Dawn's voicemail recording at Dr. Glazes office specifically states verbatim "if you leave multiple messages, it will delay your call!" I'm not sure how leaving multiple message will delay someone's call? However, the underlying tone of Dawn's voicemail message seems very vindictive & implies; "don't bother me with multiple messages or I will just throw you to the back of the line."
This office gets a F- for professional communications and following up with potential clients. read more