At this point I can't even give you a star. You aren't returning my phone calls. I looked back,…read moreand in November, you wanted to be paid for "completed" work. For which you were paid. Now I discover you did not do your work, and I am scrambling trying to find someone to complete the work to allow the stone masons to do their work. You are just not ready for prime time. My experience would say you take a lot of long weekends; which makes you unreliable in my opinion.

I would give this company zero stars if I could. Wanting to support local business here in…read moreBrenham, Texas, I ordered a set of gas logs from Ledbetter Brick and Stone prior to Thanksgiving, 2018. Having been told by the owner that the logs would have to be ordered from the manufacturer, Grand Canyon Gas Logs of Phoenix, Arizona, I was expecting to hear something about the status within a few weeks. I made several telephone calls...including voicemails...hoping to get some information about my order. My phone calls and voicemails were ignored. On January 3rd, 2019, I went to Ledbetter's office and spoke directly to the owner of the company. He told me that the holidays and cold weather had delayed my order, but that he had "spoken to the manufacturer specifically about my logs", and that they were to be shipped within a few days, if they were not already on the way. However, his demeanor and attempts to steer the conversation in another direction caused me to be suspicious about the truthfulness of what I was being told. So, I sent an email to Grand Canyon Gas Logs inquiring about my order, and included a copy of my paid invoice and my phone number. Literally, within 10 minutes of sending the email, I received a telephone call from a representative at Grand Canyon Gas Logs, who confirmed that there were absolutely NO orders pending for me or Ledbetter Brick, and that Ledbetter Brick was NOT in good standing with their company. And, although Grand Canyon Logs are listed on the Ledbetter Brick website, the company told me that they are no longer an authorized dealer of Grand Canyon Logs, and are no longer listed as such on the Grand Canyon Gas Log website. Luckily, I had placed the order via my credit card, and was able to dispute the transaction and obtain a refund (after having to wait 45 business days for it to be finalized, as Ledbetter never responded to me or my credit card company in an attempt to resolve this matter). In my opinion, I was simply mislead when I placed the order, and again when I followed up in person on January 3rd, as I have substantial evidence that my gas logs were never ordered, much less scheduled for delivery. Money up front plus zero communication plus no merchandise totals up to a very bad experience with Ledbetter Brick.

Lowe's is a much better organized store than the other big box DIY/hardware store with the orange…read morecolor. I do go to the other store more often out of habit as they are really close to each other in Brenham. Since I mostly live in Houston where the closest Lowe's is an extra 15 min drive, I end up going orange. However, when I am in Brenham I do like to go to Lowe's as they often will have the item you need, for the same price, and easier to find.

Apparently in Brenham you have 2 choices for big box home stores…read more Home Depot, where if you go to the garden center you are likely to get swarmed by the hundreds of wasps everywhere. Or Lowes. Where nothing is priced or priced properly. Does the customer matter anymore? Nope. Do better.

All around amazing store! The associates feel like family! The cashiers were friendly and helpful!read more

I had a rather unpleasant experience today at this store. Upon checking out and paying for my…read more$93.00 purchase, the cashier, Miss Audra, asked me if I was a member of their loyalty program. I replied "yes" but that I had a North Texas phone number. She tried my number, but it didn't work in her system because she hast to go to a specialist screen to access phone numbers out of the south east Texas region. She refused to take the extra step to access that special screen and simply rang up my purchase without giving me credit that I was due since I am a loyalty program member from Dallas. I will save my receipt and bring this matter up to management the next time I visit the store! Lazy sales people at this store!

Go to this store and get swarmed by wasps. I hope no one dies. But it will likely result in a…read moremassive lawsuit. Obviously, the management doesn't care about their store. And the regional management must not hold their management teams accountable for having a safe shopping experience. I hate buying anything online, but it looks like that is my only option, if my options near me can't even keep their garden center safe. It's ok Plants N Things in Brenham is just down the street, they are family owned and operated and they have the best customer service, the best prices, the best selection. Go there.

Customer service seems a bit better than it has been in a long time. Keep up with the improvements.read more