If I were reviewing my pedicure alone, I'd give them 2 stars because my toenails look okay to me. My hands though, barely a 1 star.
I get my nails done here a few times a year when I come into town for visits with the fam. All previous experiences were about three stars, but my most recent one takes the cake.
I always get gel on my hands and feet. The tech handed me a book of sample colors and the one I usually get wasn't shown. I asked if they had any more colors and the tech said no.
We all know that's bullshit because there are a ton of those of those rings of fake nails painted with their color options lying around the place. I was already in the pedi chair with my feet in the water and didn't feel like discussing it through the language barrier, and I'm always okay with black anyways. They only had solid black in the book so the tech said she could put on a top layer of sparkle for me.
Finally, I was sent to chair #6, and ready to recline, close my eyes, and relax for my foot spa & chair massage. What a disappointment! I don't like the slapping option, because it's a pounding/shaking of the entire body. I tried putting it on the kneading mode, but nothing would happen. Then tried the pressing mode... nothing. So I ended up going with the auto mode, which switched between all methods. Well, whenever it would transition to either the kneading or pressing mode, the chair would stop, and you would hear the motor clicking as it was trying to go through those parts of the routine.
I don't know why she didn't have me sit in a different chair to begin with because only one other was in use. She clipped my cuticle once. It didn't cause bleeding but it hurt like hell. Also, she never offered me additional services, which is in the deluxe package that I would always get. I could've asked for it, but at that point I was just in a hurry to get to the fingernail station since they don't do your hands and feet at the same time, making your 30/40ish minute session a 2 hour session.
Once my toes were done, I was moved to a nail waiting area. It was about 10 minutes before I was seated at a nail station. The nail tech asked what color I wanted, which was unusual, because the pedicure tech didn't bring the color over to her so that I'd have matching toes and nails. That's when I decided to inquire again about those additional colors. She brought me one of the bazillion rings of samples, which did not have any desirable colors on there. So I finally pointed to my coat, which was similar to the blue I usually get. I asked for that particular blue, but with sparkles. So she went and got a different book, I opened it, and bam. There was the color I get EVERY TIME I go there. at that point I realized I have to deal with having mismatched toes and hands, but it's winter and I'm not wearing open toed shoes these days. I was definitely pissed that I was lied to about not having additional colors to pick from, but whatever. Laziness at its finest.
At one point, she filed my finger, breaking the skin. It was bleeding, I yelled ouch and she stopped, and then when I showed her the spot she just effed up on me, she just grunted something at me & continued working. My nails look like shit. It was NYE and most places closed early, including them . I had no time or desire to have them messing around with them any longer so I didn't ask them to fix anything. The pics speak for themselves. I won't be returning to this location. read more