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    Glamour by Cassandra

    5.0 (1 review)

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    Services - Glamour by Cassandra

    Makeovers

    Makeup application

    Eyebrow services

    Glamour by Cassandra Photos

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    3 years ago

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    LUX Brows & Beauty - Brows before, after waxed and shaped & perfected with eyebrow product. Brows by Amanda.

    LUX Brows & Beauty

    4.5(23 reviews)
    7.5 km

    my experience was horrible I did a ombre powder and I was not thrilled with my results kristina was…read morevery unprofessional wasn't clear and did her own thing to my brows. You would think she would wash up before doing a session I couldn't even tolerate the smell of her body odor when doing my brows. I left disgusted.

    I had such a wonderful experience at Lux Brows and Beauty with Evelyn! She is such a sweet, kind…read morewoman with a true passion for what she does. After going to aesthetician school and spending years perfecting brows, she followed her dream of getting into tattooing -- and I'm so glad she did! She gave me a stunning fine line tattoo on my arm, and it turned out absolutely perfect. The process was simple and completely painless. Evelyn took her time to explain the aftercare and healing process in detail, so I felt totally comfortable and informed. The entire salon has an incredibly welcoming, clean, and intimate vibe. All the other girls working there were so kind and encouraging -- you can tell they genuinely love what they do. I watched them work with their own clients, and every person walked out looking fabulous with beautifully done brows. If you're considering anything beauty-related -- especially brows or a fine line tattoo -- I highly recommend checking out Lux Brows and Beauty. Their website has a wide variety of services, and you'll be in the best hands!

    Photos
    LUX Brows & Beauty
    LUX Brows & Beauty - Brows waxed, shaped & tinted by Amanda * Price: $50

    Brows waxed, shaped & tinted by Amanda * Price: $50

    LUX Brows & Beauty - Full Set Classic Lashes by Sarah * Price: $120 * Duration: 2-3 hours * Lasts 2-3 weeks

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    Full Set Classic Lashes by Sarah * Price: $120 * Duration: 2-3 hours * Lasts 2-3 weeks

    Waxing The City - #springbreak fun!

    Waxing The City

    4.6(176 reviews)
    5.0 km
    •$$

    I've been to this location a couple times now and have always been happy with the results. I've…read moremade appointments as well as walked in, and every lady there is so wonderful, making the pain as minimal as possible. Customer for life.

    I have been going to the Oak Brook Terrace Waxing the City location since it opened. Over the past…read moreyear or so, I've noticed a general decline in the overall experience, but I continued going because the location is convenient when I'm already in the area running errands. After what happened today, however, I will not be returning. I came in today, September 30, around 10:20 a.m. in the pouring rain for a simple lip wax. I apologized for being 7 minutes late. The front desk employee immediately told me, "I'll take you this time, but next time I won't." I said I understood, but mentioned that I thought there was a 10-minute grace period. She corrected me and said it was actually 7 minutes. I pointed out that I was, apparently, still within that window. Her response was visibly irritated. Then she asked me to complete a customer profile form. I explained that I had been there within the past few months and asked whether I really needed to complete the entire form again. Her response was essentially, yes, this is what you have to do, which I found odd, but I started filling it out. I then said I needed to use the restroom quickly and would finish the form when I came back. This is where the interaction became completely bizarre. She told me, "We don't need to wax you today." I honestly didn't understand what she meant and asked her to clarify. She then indicated that I didn't need to fill out the form and didn't need to get waxed there today, in a tone that felt like she was refusing to provide the service. She also mumbled something under her breath that I found derogatory. At that point, I said, "What is your problem?" I explained that I had a pedicure appointment immediately afterward anyway and would simply have the service done elsewhere. I then asked for her name because I intended to contact corporate about the interaction. Instead of simply giving me her name or allowing me to leave, she told me I needed to leave and picked up the phone and said "I'm just going to call the police." Yes -- over a customer asking for the employee's name after an uncomfortable interaction about a lip wax. I remained at the front desk and told her that I thought the response was completely extreme and that I would be contacting corporate from my car. I left, contacted corporate, and also contacted the local non-emergency police line to document what had happened. I was told they would conduct a wellness check at the business. I am still genuinely confused about how a routine waxing appointment escalated into this. I have been a customer of this location for years, and I have watched the experience decline, but today's interaction was on an entirely different level. There was no reason for the interaction to become hostile, and certainly no reason for a routine customer-service issue to escalate to the point of possible police involvement. I would strongly recommend going to the Elmhurst Waxing the City location instead. At this point, the convenience of Oak Brook Terrace is not worth the headache. Management/corporate: I sincerely hope this interaction is reviewed, including what happened at the front desk and why a customer who was simply trying to clarify the situation was treated this way. What should have been a five-minute lip wax turned into me leaving in the rain, without the service, after having to make two separate calls to report what happened. Absolutely bizarre.

    Photos
    Waxing The City - Justyna -  Our Cerologist

    Justyna - Our Cerologist

    Waxing The City - Our Fabulous Cerologist Semelia

    Our Fabulous Cerologist Semelia

    Waxing The City - Gabi - Our Cerologist

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    Gabi - Our Cerologist

    Glamour by Cassandra - makeupartists - Updated October 2026

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