Booking has consistently been a challenge. In my experience, George does excellent work when he…read moreshows up--but he has failed to appear twice. I have to carefully coordinate my schedule and meetings, so a no-show is unacceptable. Today, service was refused by another staff member without any explanation. I had called ahead to inform them that the person getting a massage would be running late, and I was told it would be fine, with the understanding that the massage might be shortened to allow time for completing forms. However, when the masseuse entered the room, they had a noticeably negative attitude about the situation. ME as a whole has been going downhill since the pandemic. Turnover is ridiculous and customer service is hit or miss. Here is an excerpt from a similar situation, this review was posted 4/21/25: ".... was scheduled for a 2:00 PM massage appointment with Karen. Upon walking back with her, I asked for clarification about a comment made by the front desk associate, Elisa (sp), who mentioned, "You should get the best service she can give you since you're late." I simply wanted to understand what that meant. Karen responded with an unnecessarily sharp and dismissive tone, saying, "What does that have to do with anything?" Her response felt disrespectful and unprofessional, especially considering my cultural sensitivity to tone and communication style. At that point, I decided to cancel the appointment, as I no longer felt comfortable proceeding. The person who checked me in then informed me that I would be charged for being canceling, I would rather pay the fee than be massaged by someone who addressed me in such a manner." Read the reviews.....customer service is an ongoing issue.

I purchased a 3-pack massage gift series ($300) at the Waldorf, MD location on June 30, 2025. I was…read moretold the recipient could "just walk in" and redeem the package at any Massage Envy location. That turned out to be completely false. The recipient, who understands how Massage Envy works, attempted to schedule on July 2nd. She was told the next available appointment at Waldorf wasn't until August -- even though online availability showed several openings within a few days. It felt like the staff was purposely making it difficult to redeem the gift. When I confronted them, they suggested trying another location. That second location said the gift could only be used at the original Waldorf store -- again, contradicting what I was told during purchase. I called Waldorf to escalate, but was refused access to a manager and even given a fake corporate phone number. The entire experience was unprofessional, dishonest, and frustrating. The associate who sold me the package appeared to know she'd misled me but offered no help. Unless this is resolved, I would not recommend this location to anyone.

My grandmother lives in a senior home in Waldorf, and my father treated the two of us to pedicures…read morefor Mother's Day. Communication was seamless and arrangements were extremely accommodating. Ms. Joy was not only patient and caring for both of us but knowledgeable in her recommendations for skin care and foot treatments. I'm so glad we decided to move forward with the service and highly recommend her and her team! Did I mention that my grandmother went on about how relaxed she was afterwards? She said she was ready to go dancing!

Gloria was terrific. My father in law really enjoyed the extra care pedicure. He felt so relaxed…read morethat he kept falling asleep afterwards. He said the service was so excellent and thorough. He said Gloria really took care of his feet right properly. She was able to get all the rough patches and thicker nail growth taken care of. I'm very happy that he really enjoyed it. I would definitely recommend this mobile spa service to your loved ones especially if they have medical conditions such as diabetes and have to be careful with their foot health.

I went to Mid-Atlantic Skin to have a spot biopsied, and a few days later I had an all-over skin…read morescan. Both times my wait in the office and in the exam room was minimal, everybody was very kind and professional, and the doctor was informative and thorough. Communication was excellent. I received a call less than a week after the biopsy (no cancer, yay!) I couldn't have wished for better experience.

I've been a patient at this provider for many years. Routine dermatology care, as well as…read morespecialty/elective procedures are always done professionally & with excellent customer service. The location is convenient, clean, & attractive. Providers & staff are responsive & accessible for any questions or concerns.

Marley is the BEST, i cannot recommend her enough. If you are looking to get a facial/be pampered…read morelook no further than her. She has the sweetest personality and really takes the time to get to know you making her very easy to talk to. Throughout my entire experience she was very thorough/attentive tailoring my experience to meet my needs/wants as well as making sure i was comfortable. I could not have asked for a better experience

Most of the aestheticians are really mindful, patient and knowledgeable. Dr Black is seriously the…read morebest!! I enjoy the atmosphere, prices are a bit steep but they provide a wonderful service

I came here for a skin tag removal procedure and I am very pleased with the results…read more Dr. Kim performed my procedure. She took the time to answer all of my questions and made sure I was as comfortable as possible during the process. The procedure itself took about 15 minutes, not counting the additional time needed to let the numbing cream kick in. As she started the procedure, we realized that more numbing cream was needed, so that was another 10 to 15 minutes tacked on to the time. Unfortunately, the procedure was not as painless as was initially described, but it's not prohibitively uncomfortable. Dr. Kim checked in with me throughout the process and if I needed a break, she would take a pause and give me one. After the procedure, Dr. Kim gave me some wound care instructions as well as some ointment to put on the site as it healed. I'm happy to report that there was no pain or discomfort after the procedure. Procedure side, I love the energy of this place. There's all kinds of holistic, homeopathic, and ayurvedic materials in here including incense, tea, crystals, candles, sage bundles, palo santo, and all sorts of sprays and tonics to help purify your home or your environment. There are even gift sets for all the holistic homegirls in your life. They also sell accessories including ankle bracelets and custom waist beads imported from Ghana. Every single one of the staff members I've met has been absolutely wonderful. Warm, and friendly, and welcoming. I can't wait to come back and try some of the other services offered by this wellness spa-- I've especially got my eye on a good, long massage and guided stretch session.

I've been coming here for a couple of years now. From the front desk to my service provider Shayla,…read moreeveryone is amazing. Highly recommend checking them out.

Quick and friendly and open late. I usually just choose whatever waxer is available ands I've only…read morehad a bad experience one time where we disagreed on my landing strip- I change my mind and she was unable to hide her annoyance and bordered on the line of rude...lol. Other than that I've had a pretty Good experience. I'm in and out. The vibe is everyone is pretty to themselves the waxers try to talk and make you comfortable. They don't pressure you for tips but they ask at the end an and the waxer is not standing over you. There's plenty of places nearby so if you need to go to get makeup groceries nails done hair supplies make copies-go eat drink whatever you need-there's something nearby.

My appointment went really well. Jay was super nice, and the place was clean as alwaysplus very…read morefestive for Christmas. The lady at the front desk was bubbly and welcoming. They were also promoting a great sale on a wax package deal. Overall, a smooth and pleasant visit!

I have been going to them for a year now and I have a great experience. I go for chemical peels due…read moreremove acne scarring. The staff is great and so accommodating. I highly recommend coming here. I've seen a big change in my scars. I really appreciate them.

I am 53 years old and have been coming to Luxxery for about 8 years. I have found it difficult to…read morefind medical grade skin care in this area so was pleased to find someone so close to home, as a good facial, laser or Botox treatment previously meant a day trip to Baltimore, Dc or VA. Some of things that I love about this place are that the services provided are listed on their website in detail WITH pricing disclosed next to each service. I hate having to call a place to find out how much and wait for someone to get back to me. Having it like this allowed me to read what they offer at my convivence and call and book the service easily. The lasers they offer are good, but I do still travel to VA for Halo or Morpheous treatments, and hydro facials I would like to see more lasers and facial services offered here but overall what they do offer is good. I see Kelly for these treatments and I have for years. It feels good to develop a long term relationship with someone that is growing with me and understands my skin because she knows it. Kelly has helped me come up with long term treatment plans and is always available on time for her appointments, I have never waited longer than 5 minutes to be seen. I would highly recommend Kelly. I get my Dysport and fillers here, Yhamira does my injections and we have only seen eavh other a few times so far I have found her to be skilled with her techniques and I always look great when she's done. Very friendly and I appreciate the attention she gives to her follow ups, I do not get that at any other places I go Kita, at the front desk is always so happy and friendly and usually knows who I am before I say my name. She gets me scheduled quickly and has always been able to find a way to get me in on the the drop of a dime when I may need an appointment quickly. She also makes sure that I get my appointment reminders which is great service. I just started doing IV therapy here, so far one session. I LOVE IT!!! Will be going back for regular treatments. My skin looked great and I felt so much energy over the next several days. Overall this place is 5 stars all the way. Chic office environment, highly competent staff, ALWAYS friendly, NEVER late, quick to answer questions, a real person ALWAYS answers the phone, close and reliable. I have been a customer for a long time and look forward to our future relationship, Great job Luxxery you guys are awesome!!

I asked for my thigh length hair to be cut at my hips and the stylist cut it to my shoulders. I…read moreasked for 8" off and they took off 22" even though I explicitly multiple times told her where to cut it. I am absolutely shattered, it took me so many years to grow my hair that long. It looks like she hacked off my hair, it's so chunky and uneven. I had to pay $115 for this hack + bleach touch up that doesn't even go all the way to my roots.

From the owner: WestHouse Studio is here for all your needs. We do facials, massages, nails, and color, cuts, and…read moremore.