Most people would say I'm lucky: it took nearly 15 years of homeownership to require an insurance claim on my house. My relatively blissful ownership experience ended one July day, when a sudden hail storm affected a small area of Indianapolis. As the hail began smashing my roof, I knew I was in trouble. Having never needed roof work, I wasn't sure whom to hire. Several of my neighbors had turned to Gladiator Roofing and Restoration, and they were greatly satisfied. One day, the company's general manager happened to be in the neighborhood, so I struck up a conversation. It was the beginning of a great business relationship.
My account was immediately turned over to Shane, who immediately determined I was in need of a new roof. He walked me through the insurance claims process. Little did I know what a headache that would become. For brevity's sake, I was put through the proverbial "ringer" by my insurance company. Despite months of argument with them, Shane and his team fought for me the entire time. Shane told me many times, "I'm taking your claim personally," and "what your insurance company is doing to you is wrong." Considering Gladiator Roofing and Restoration was doing repairs on multi-million dollar homes, my relatively small roof claim was hardly a source of major revenue for the company. It is for that reason I truly believed him.
Once the insurance claim was approved, Shane's crew immediately went to work on my home. Everything was done well and exactly on time. I hardly even noticed the crew had been at the house. The company even came out on a Sunday to repair my storm-damaged fence, which the insurance company refused to cover. Gladiator's follow-up has been tremendous, and they did not take a dime until they knew I was satisfied.
No one gets excited to hire a roofing and restoration company. However, when the unfortunate happens, I highly recommend Gladiator Roofing and Restoration! read more