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    Gladiator Glass

    5.0 (2 reviews)
    Closed 7:30 am - 5:00 pm

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    American Dream Home Remodeling - Old Siding

    American Dream Home Remodeling

    (5 reviews)

    North Charlotte

    I had an amazing experience with American Dream Home Remodeling for our deck remodel in the…read moreRaintree neighborhood. From start to finish, communication was consistent, clear, and professional. Working directly with owner Ben Bellassai was truly a pleasure. He listened to exactly what I wanted for our deck, worked within our budget, and made the entire deck remodel process stress-free. The crew was fantastic, respectful, hardworking, and kept the project moving smoothly every day. Our new deck turned out even better than we expected, and the deck was completed earlier than planned, which was a huge bonus. If you are in Raintree or the Charlotte and surrounding area and looking for a company for a deck remodel, deck replacement, or custom deck project, I highly recommend American Dream Home Remodeling. The quality of the deck work, communication, pricing, and overall experience were all five star. We absolutely love our new deck!

    I would give 0 rating if I could. So far I deleted reviews 2 times as after each review ADHR was…read morevery responsive but no communication after that. Now, I am writing review again because no updates or communication about next steps from them (and it's same thing everytime). I read all recent reviews (some of them very precise about delays). I just want to warn you guys who might get fooled by marketing tactics of American Dream Home Remodeling. I gave them one home improvement project last year. Please note, not to give them any money until they start actual work (or I would say until they finish work). If that's not possible, make sure you add clause for completion timeline and penalty for not delivering on time. Below are the timelines. - June-2025: Signed project - Dec-2025: started initial permit process - Jan-14--2026: started footer work, inspection was also done in next 2-3 days but then work stopped due to winter storm (which lasted just(10-15 days). Since then, all debris (you will see in photos) were in my patio for 2 months - Mar-6-2026: Filled footer with concrete - Mar-12-2026: I had to move debris to side of my house as I was expecting guest. - Mar-27-2026: scheduled 2nd inspection round with county but no one showed up and no updates since then. - Apr-04-2016: Finally debris were cleaned. Now I am waiting and waiting. No updates. There customer rep. always say one line "I will pass your message to the team" and after that no updates. It's been over 11 months now and I am still waiting to start building actual project. Initially visits were very good where they shown deep interest working with me and made impression that they are best in business (like saying top quality material, experienced contractors, etc.), but now I don't know when it will start and finish. EJ (CSO), Ryan (CMO): I am fed up with false promises. My main issue is you guys are not communicating and even communicate, you guys don't stick to your commitments. I had to reach out multiple times. My Son's birthday is in October and I am wondering if project is even going to start until then. I want my money back. Biggest regret of my life to go with ADHR. Local contractors are much faster and accountable. Since I gave this project, 3 other contractor's finished some other projects and this guys just did footer concrete. Also messed-up my backyard patio. Cracks at 2-3 places, dirt sports because of debris lying for 2 months.

    Window Nation

    Window Nation

    (17 reviews)

    I am extremely disappointed with my experience with Window Nation…read more I had a representative come to my home to provide a quote for 8 windows. After the appointment, I decided to take a few days to do my due diligence and gather a couple of additional quotes before making a decision. Three days later, I received an email from the Sales Manager, Richard Hansen, with a revised quote. Surprisingly, the new price was significantly lower than the original quote, but it was for 11 windows instead of the 8 I actually needed. Since the pricing was much more competitive, I reached back out and simply asked for the same pricing to be adjusted for the 8 windows I wanted to purchase. Richard responded that the lower price had been sent in error due to a "system glitch" and that Window Nation would not honor it. Mistakes can happen, but what was most disappointing was the company's unwillingness to stand behind the quote they sent or make any effort to find a reasonable solution. As a customer who was genuinely interested in moving forward, it left me feeling that the pricing was inconsistent and that customer satisfaction wasn't a priority. I expected better communication and better customer service from a company of this size. Unfortunately, this experience has caused me to take my business elsewhere.

    I was pleasantly surprised by the low-pressure sales approach, which differed from other reviews…read moreI'd seen. The pre-installation process was straightforward and very helpful, giving me a clear understanding of what to expect. Unfortunately, installation day brought several complications. A team of three began installing 16 windows, but just 15 minutes in, one technician badly twisted an ankle and had to leave. The remaining two proceeded to remove all windows on a scorching 90+ degree day before starting replacements, turning my home into an uncomfortably hot and humid environment. While they finished the installation that day, it was an incredibly long shift, from just before 10 AM until 9 PM, requiring my continuous supervision. I noted that a drop cloth was only used for the very first window, which helped with the mess initially but wasn't continued. Another issue was the window color. I had specified a tan/wicker exterior with a white interior, but received entirely white windows. To avoid a 6-8 week delay and a $350 rescheduling fee, I accepted them. They do look good, and the white exterior matches my previous windows, so I'm not overly concerned about this. My primary outstanding concern is a gutter downspout that was removed during installation and never reinstalled. Despite multiple calls (three to the install team, two to the service team), I haven't received any communication or action to rectify this. This lack of follow-up so soon after installation makes me question the reliability of their warranty service.

    Gladiator Glass - windowsinstallation - Updated August 2026

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