Long story short: Definitely not a friendly salon and definitely not an indulgent, relaxing experience. BUT my nails look pretty great (with the exception of what you'll see below...top coat issue) so they get 3 stars.
The salon looked nice and was clean. Service was fast, which is always nice, but it definitely wasn't as relaxing as I would have liked. I went on my birthday for an indulgent no-chip mani/pedi and was out the door in less than an hour. I even told them it was my birthday and they responded "Oh."
Color selection for no-chip was completely awful, they have some on display like salons typically do (on the white fake nail chips), but not really (see my pic) and so we had to open the polishes to see the colors. And due to the lack of friendliness, they didn't explain that so we were standing there confused for a while. Meh. On my way out some other women were standing by the no chip and were extremely confused about this, too, and I stopped over to explain you have to open the bottles because their display sucks.
As for the service: They said they do massage (I specifically asked, "will you do a massage as part of the service?" and they said "yes, with lotion, of course") but they didn't - they put lotion on my hands, they didn't massage them. At all. It was about a 10 second process. Seriously lame. Also they did an exfoliator on my legs and that's it. I saw someone else was getting a lengthy massage with oil. Why not me? :(
The end result looks pretty good, but the top coat is a little sketchy and blotchy in parts. I'll try to add a pic.
Oh and I almost forgot. They gave us a hard time about paying via credit card. We asked up front if we could and she said no, cash or debit. And we said oh ok then we need to leave and she begrudgingly said credit was fine. read more