Best flooring store in the Bay Area. Had a wonderful experience working with Steve Villa. Had…read moremultiple surfaces - LVP, Carpet and linoleum to cover. He has it all, and helped me to narrow down what was best for my home. I am so happy. Steve and his team did an outstanding job. Won't go anywhere else - also feels good to shop local and support such a great crew of people.

My entire experience with the staff of Rafael Floors was excellent. They replaced carpeted areas…read morewith wood flooring. My experience starting with, Robert Gomez, the estimator, to the owner Steve, and finishing with the installers, they far exceeded my expectations. I could not be more pleased. I highly recommend Rafael Floors, and Robert Gomez for all your flooring needs.

We just got a new home with some serious trouble spots and Ken and team came to the rescue. We were…read moreon a tight timeline and they made it easy from the start. We knew nothing about carpets and the different types of options available to us and Ken and his wife led us to the best option for our rough and tumble kid+animal househould. Our installers Omar and Marcello were lovely and total pros and the rooms came out looking fantastic. We'd hire them again in a heartbeat. In fact, I told Ken I wish we'd done more rooms, but alas, we need to pace our spending/room reno.

We are repeat customers, having bought several area rugs from Ken's Carpets in the past! This…read moreweekend, Ann helped us to find a great-quality remnant about 8'x10' from their stash, in a nice neutral color. The amazing thing this time was that they offered to bind it by 3:00pm, since they do it in-house, and so we had our new rug the same day, which I never expected. We also purchased the thinnest pad available to protect our floors. We then took a look at other flooring options in the store, since we need to replace an aging laminate floor in our home; Ann gave us some great advice and options to think about, including engineered wood planks as well as traditional hardwood.

It's really too bad that I can't give more than 5 Stars! I…read moream so impressed with the showroom floor--neat, clean, accessible, and lots of samples! But more than that, my experience with Xavier Marmier was truly great. He is patient, kind, not pushy, and available to answer whatever questions I may have. The installers were also friendly, quick, and did a fabulous job! I give The Floor Store not only 5 Stars but my business, and I will confidently recommend them to others! Thank you!

Xavier was very helpful and oversaw the project from beginning to end. The luxury vinyl plank…read moreflooring was terrific and matched beautifully with our original flooring. Highly recommend the Floor Store in San Rafael. This was our third project with them. them.

Bill offered very helpful advice to address our family's needs, not just for flooring but how it…read moremight impact health vulnerabilities in our home. Compassionate and knowledgeable, plus responsive to communication.

123-Floor did a great job replacing our floor. Very professional and went the extra mile. We will…read moredefinitely call them if we need another floor done.

We found a beautiful wool rug for our bedroom. It was expertly trimmed and delivered completely…read morehappy with our purchase. We saved several thousand dollars by using a remnant. These guys know what they're doing!

Great place. I found what I needed. It took them over 10 days to get back to me about it then we…read moreordered it then they told me they're out of stock when they gave me a suggestion. It was nowhere near what I wanted and I was told they have nothing like what I want in stock very disappointed.

We had such a wonderful experience with this family run company…read more Hikmet and Monica were amazing - did not rush us in making any decisions, supported us as we tried to figure out what would be best for us and had very competitive, reasonable pricing. Installation was seamless - fabulous team, very professional and took great care of our furniture as they moved it in and out to put in the new carpeting and dispose of the old. We love our new carpets and highly recommend them!

F1 made a special effort to lay my new floors in spite of multiple setbacks from my insurance…read morecompany. They were willing to work with a set of tough circumstances and the results are everything I hoped for. I'm sure many Marinites want to support small local businesses -this is one of the best. Thank you Monica and Hikmet!

Customer service at the store is great. Wonderful selection of floor covering products. In-store…read morepersonnel are helpful and patient. Installation, however, does not match in-store service. The installers were careless. They scratched paint on walls of the bedroom being carpeted and they scratched finished wood on bedroom furniture and doors. Expensive to repair. Would not hire them again.

I recently selected Mertel Carpets for purchase and installation of my InHaus laminated flooring…read more I received 4 proposals from flooring companies in Marin, three within $200.00 and one more than double the other 3 proposals. I selected Mertel Carpets based on friends' recommendations and media reviews. The work was scheduled and performed in a very professional manner within the specified time period and to our satisfaction. The flooring, when installed, was above our expectations. Jeff checked in frequently on the installation to ensure it was done to his and our satisfaction. Based on this we will be seriously looking to Mertel for new carpeting in 2020.

Superb, knowledgeable, friendly staff. I brought in my measurements and the staff helped me pick a…read morecarpet. It fit perfectly in the space. They also cut a non-slip thin pad that fit the carpet. I love the look. Go to this business you won't be sorry.

This is a female run business. They do an amazing job helping you in narrowing down what will work…read morebest in your home. I bought both carpet and laminate flooring from them almost 10 years ago - still holding up beautifully! Even though I bought my hardwood flooring from somebody else, they still advise me and sell me the correct wood cleaning product. They're experts, and a small local biz who care about the community.

The store has a great selection but I found the sales staff completely unhelpful and rude. The…read morefirst person told me they couldn't tell me any prices, the second salesperson disappeared for 15 minutes and couldn't direct me to the price point I needed. I then called the next day and the man on the phone seemed bothered by my call. When I inquired about prices for 'Naturally Aged' flooring he told me he didn't know. So I asked if he could please call the vendor and he said yes but whatever the price was, expect it to increase. Why have items on display that you don't want to sell? Why be a salesperson if you don't like helping people? They won't be getting my business.

I wanted to re-do the flooring in my condo here in Petaluma and Floortex was a great partner to me…read moreevery step of the way! I appreciate that Floortex has experience working with HOA rules and was able to easily provide me with the expert advice and paperwork I needed to meet the acoustical requiements set by my building. I needed both LVP and carpet done and I loved the selection available in the showroom, which allowed me to browse a variety of price points and check out samples to bring home. The install techs were friendly and super professional and provided me with a high level of customer service throughout the install process. I found Floortex much easier to work with than other flooring stores, and I vetted several in Marin/Sonoma. They treated me with respect throughout the process and made me feel comfortable tackling a big home project. I'd recommend Floortex to anyone!