Hi, I first used GitFit about a year ago when the rod on my elliptical snapped in half. Ryan and I texted back and forth and I shared photos of it and it was all very friendly and cordial. I did some research on the part since it was obvious what was wrong so I knew what the price for the part was. Ryan quoted me the same price and since he was already ordering parts, he agreed to add it to his order and pay for the shipping (I believe was $15 or $20) so that was great. He came out on time and fixed the elliptical for the trip charge ($90 I believe). I'm happy to report that the elliptical is still running great. About a month ago our recumbent bike lost all of its resistance and had no power to the unit. I also have a NordicTrack treadmill that had a belt issue and wasn't being used so he looked at that too. Having had such a great experience with GitFit a year ago, I texted Ryan back and sent him pictures the broken treadmill piece and a video of what the bike was doing. He was able to fix the treadmill by adding long screws in the rear of the machine and some metal plates and this got the track back in line (I've since put on about 50 miles since then and it works great). The recumbent bike had bigger issues. I had researched the problem and all symptoms pointed to a bad flywheel This part cost close to $500 dollars. Ryan explained how the problem is with the bearing portion of the flywheel and not the flywheel itself; however; you can't by a replacement bearing unit. Ryan asked if he could take the flywheel home and order some bearings from overseas and replace them in my old flywheel. I agreed and he put the order in. Since the bearings came from China, it took a few weeks to get here, but they made it. Ryan came over today and installed the flywheel and it works like a champ again. The resistance changes when you request it and it runs like it was brand new. I also needed a wiring harness that lights up the display and also controls the electronics that you push to adjust the resistance and select courses and things like that. I looked that part up too and it was going to cost about $75. He was shocked and said that just the connector piece really was all that needed to be replaced. He took a harness salvaged from another bike and cut off the connector and cut/soldered it onto my harness. The repair cost for the flywheel was $60 (so much better than replacing it for $500) and the harness fix was only $15 (a lot better than $75). He didn't charge me for a second visit to fix the bike. I am very satisfied with Ryan and GitFit. He is such a friendly guy and knows what he is doing. He communicated with me many times via text and phone and went out of his way to save me a ton of money on my little-used elliptical. Without his suggestions, I would not have paid $575+ dollars in parts to repair it ... I would've bought a new one. I highly recommend GitFit and can't praise them enough. read more