Walked to this cycle shop after getting a puncture, as I wanted to ensure there was nothing wrong…read morewith my tire (I had another few hours to go!). I was charged £17 to change an inner tube and told my tire was fine, but I got 5 minutes down the road and my tire was flat again. They don't know what they're doing!

Awful shop and customer service. Purchased a bike online,…read morearrived with a buckled front wheel, when it was fixed they returned it to the wrong address. First time out cycling and the gears were grinding and mis-aligned, couldn't switch gear at all. Funnily enough at point of sale they assured me everything would be set up and ready to go. Fixed the gears at a local shop but then Freeborn refused to reimburse me as I had no proof the gears were dodgy. In their opinion the shop where I had them fixed took advantage of me and weren't happy because I didn't buy from them in the first place (WTF???). Simple questions over the phone were met with short sharp rude answers. Treated like a liar, treated like an annoyance. Freeborn.....they like the smell of your money but not the sound of your voice when there's a problem. The problem is yours, not theirs. Wonderful way to run a business.

This has been my local for years. They always give good advice and have a good selection of bikes…read morefor the size. Keep up the good work Lee and get on your bike!

From the owner: Nice People that know what we're talking about!…read more East St Cycles, the area's premier Cycle Shop since 2005. From Dreambikes to Nightmare punctures we have what you need. We're the bike shop that has it all. Whatever your cycling needs, we have the bikes, accessories and clothing to make your cycling more enjoyable, faster and dryer. Stockists of Trek, Gary Fisher, Raleigh, Saracen, Ridgeback, Bontrager, Altura, Endura, Giro, Bell, Shimano. Full Workshop Kids Bikes and BMX

I found this cycle shop when looking for a particular bicycle for my son . They cater for serious…read morecyclists as well as the casual cyclist and it looked to me as if they had good stocks. It was the only shop locally which could supply the bicycle I wanted from stock. They checked it over and gave my son some good advice about looking after it.They were obviously knowledgeable staff which always is a bonus . I paid a bit more than I needed to for the accessories (£10 for a lock I found elsewhere for £5.99 )but the bicycle was about the right price.They offer a free 'first service' within six weeks of buying the bike which we did not take up as my son had not ridden the bike much.Good service though.Boy did I feel old!

It is nice to patronise local shops. Yes, you can buy a children's bike from Toys R Us and other…read morelarge chains. However, going to a local store you'll usually get a much more personal service. This is certainly true at Burt's. We have bought two bikes (both for our daughter) and various gear - helmets, lights and stuff. We have always been well looked after, and, particularly when we bought her most recent bike (an adult one), were given well thought out and friendly advice. They stock all sorts of cycles, from mountain bikes, to racing bikes, to hybrid bikes through the old fashioned sit up and beg style (the type I personally covet). It is a crowded shop, with bikes and assorted accessories in every free space. They also have a workshop out the back, where they conduct repairs. All in all, this is a good, friendly, quirky local bike shop located on Hampton Hill High Street.

i had my mountain bike serviced there for £40 recently - I specifically asked them to tightened the…read morefront axel bearings and service the front disc brake. - the axel was done fine. however he only loosened the brake leaver rather than service the disc break - i could have done that in 10 seconds. - i am now getting my brake serviced at a more 21st century shop for £20 !!

Generally okay if the item you want is in stock... But I would strongly advise against ordering…read moreanything that is "due in a few weeks" and I definitely wouldn't recommend using a Cyclescheme voucher. The communication and aftercare when things go wrong is absolutely abysmal. I ordered £3k of bike and accessories. One of the components was due in a couple of weeks, the rest was in stock. I received an email that my bike build had been booked in and was given a delivery date for my bike. The delivery date came and went. No communication at all. I contacted Sigma to be told that the component had been delayed. Only because I chased was the rest of my order sent. A couple of months passed by. No communication at all. I contacted Sigma only to be told that the component had been delayed further - by a whole year. The delay might not be their fault, but the lack of communication is. Because I ordered on the cycle to work scheme a refund was not possible. And instead was told I had £379 store credit. In the meantime I'd made an order for cash so asked if they'd be able to refund and apply some of my store credit. I was told that someone would contact me to discuss. After a couple of weeks I chased Sigma (again!) to find out how to use my £379 credit as no one contacted me. And I was told that no, they couldn't apply the store credit to my previous order. So I've been messed around, ignored, and have had nothing constructive offered to help with the situation. All I have is store credit to buy some stuff that I don't really need or want. I've been given a hollow apology - but actions speak louder than words. When things go wrong, how a company responds can make the difference between customer loyalty and never using that company again. I will not be recommending Sigma Sports to my cycling friends.

Worst customer support ever. Made an order - after like 5 days they shipped ( or at least provided…read moretracking number). That tracking number was only show up as tracking info received without actual package. After a week or more without any movement i contacted them and they was looking into it for another 2 weeks without any replied. Than i contacted them in chat and they told its lost and asked what i want reship or refund. I said reship and 5 days later contacted again them and they wasnt aware about reship and said will contact me again. And they just refunded me in the end instead of reship without asking. Its just worst customer support ever. You need to wait weeks to get an update and still end up in nothing