Visited today and was really looking forward to their pizza. There were two new employees which was unusual / I was wondering if they changed owners. Anyways we ordered a small deep dish cheese pizza and after 20 or more minutes she shows up with one 6" or so individual pizza. There were 2 of us. She insisted that this is what we ordered. Which obviously was not. She said she could make another one but we didn't have another 30 minutes for cook time. The bill comes and we are charged $11 for that small pizza which was the cost of the lunch special which would have been for the individual pizza plus a salad, soup or fries (we just were given the tiny pizza). I said we didn't get anything but the tiny pizza. She reiterated that was the price and too bad. If this is the new management and/or quality or staff - I won't be going back which is a shame because it was my favourite pizza place. read more

Giordano's - Sangria! - Salad Near Me - Lake Zurich, Illinois

It's unfortunate that today is my birthday and this is what I wanted. Not Lou's not Ninos, Rosatis.. it was your stuffed Spinach and mushroom. No other place comes close... tonight I was very disappointed in the pizza, it was wet and crumbly crust(wet) and the salad was a disgrace for $7.00 it was very tiny, too much powered cheese and not enough taste. Things are expensive, food is expensive and it's expensive to go out so when you do you expect to get what you are paying for. My results were sadly very disappointing. Not sure I will try you again. You were MY go to. read more

This Giordano's is awesome! I've eaten here a few times when I'm in town this location is very clean the staff are very friendly and attentive and as always the food is delicious! As of now this is my favorite Giordano's to eat at. I also have been to this location to get carry out frozen pizzas to bring back with me to New York and it's always been perfect so far. I've tried their deep dish and there thin pizzas here and they're wonderful. Lots of cheese great sauce and the crust is cooked to perfection. their bathrooms are clean and the kitchen is open for you to see what's happening. read more

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Lake Zurich Giordano's is my family's go-to pizza place. Nicest people there, always good service. Great pizza. Highly recommend.

This pizza was not good. I was excited to try it and see if it was worth the hype. It was not. To much cheese not enough sauce. It was not for me the staff was nice though. It takes 45mins to get pizza because it made to order read more

This has to be the worst place to eat ever! We wanted to try the 14" thin crust tavern pizza . We ordered a salad ahead of time . We waited and waited! Finally asked for our salads after 45 minutes! The salads were horrible. How can a salad be bad ?? Pizza took way over an hour! They must've lost our order . And, the pizza literally had no taste! I took 2 bites and was done . No flavor at all and the crust was gross. Do not waste your time !! Service is horrible! Food is horrible! The wait is ridiculous! read more

Nice little bistro with comfortable seating. We arrived on a weekday about dinner time and were promptly seated. Our hostess was fantastic and was always prompt with the service and quick to answer questions. Appetizers were served quickly and fresh. Deep dish pizzas were a disappointment. Center of Pizza was a little doughy and could've used another 5 to 10 minutes in the oven. We've had better luck at other, larger locations. read more

Ordered 1 small pizza. Waited 40 minutes, still no pizza. Walked out. There were only 4 other tables occupied. Waitress said they were busy. read more

Very enjoyable experience, although a bit pricey. Casual restaurant ina strip mall, but perfect deep dish pizza,very attentive service, wonderful Chicago-themed decor. Family friendly, beer and wine and Pepsi products read more

Wish I could give zero star to this most customer unfriendly place. There pizza taste as disgusting as their managers behavior. Made me sick after eating a bite and talking with the manager at this location. We ordered vegetarian pizza and garlic bread for delivery. Both things were tasteless I couldn't eat a bite and kept it on side. Called them to say what we feel.. the manager said that's how our pizza taste I can offer you 5 $ refund to that I really felt as if I'm asking for free money I told him that we are not going to order from your place ever again so don't need that money rather as you are in a customer service industry you should know what to do offer a customer full refund and return their money. Else I as a customer will spread a word and to that the manager said yeah sure do what you like. What a great Manager this guy is??? We were really dissatisfied and didn't wanted to throw the food in a bin so took the pizza back and kept it on their counter. As we reached back saw that our money was refunded. I won't say it was nice of him because he did cause us inconvenience. Won't recommend this place at all. read more

This Giordano's is a cute and cozy place. Also whenever we have it (too much for my growing belly) the pizzas are DELICIOUS and the folks who work there are so nice. It's like they are an old fashioned pizza place from when I was a kid, not a part of a big chain. Really recommend going to this giordanos any time!!! read more

Had a deep dish pizza, half spinach half sausage. Hardly any sausage and tasted terrible. Very disappointed.

My husband and I traveled to Chicago from St. Louis today to drop my son off at camp. We were really hungry after the 5 hour trip and I've never had Chicago style pizza so we decided to stop here. We ordered a house salad and large deep dish pizza (the menu states it serves 4-5 people but I thought we could handle it since we were really hungry ). I am a thin crust St. Louis style pizza lover at heart, but wasn't going to come to Chicago and get anything aside from Chicago style pizza. The crust was VERY good, as was the sauce and they definitely don't go skimpy on the toppings...the pizza literally had triple or quadruple the amount of cheese I usually have on my pizza and the top was covered in black olives. I must say, we were shocked when we each could only eat 1 piece of pizza...it was SOOO filling...but at least now we have dinner for tomorrow night.! Regarding the salad, I was nervous about the house dressing as it is a lemon vinaigrette .....but it was delicious!!! To top off our experience, our waitress was very friendly and attentive. We will definitely be back when we pick my son up from camp. Notice the comparison of the size of the knife to the pizza in the pic. read more

Giordano's - Took this picture to show how large the pizza is when compared to the knife. - Salad Near Me - Lake Zurich, Illinois

Lunch specials are great and inexpensive. You also get a frequent dinner card. The service is always great. I am a regular and when I walk in, the waitress is brining my Iced tea, a glass of ice and a full glass of iced tea. We also eat at this location when out of town visitors come in to visit. They always rave about the food, and everyone looks forward to dividing up the extra pizza to take home. read more

Great experience Awesome salad Warm pizza which felt a bit undercooked. The service was ok. But I must admit it was a hearty portion of food and I was happy with the amount. But, again, salad was phenomenal read more

We work very close to this location and have tried three times. Each time the pizza is under cooked. we thought maybe it was just the pan pizza. So we tried a thin crust. It was like they used the pan pizza dough. Half cooked and it weighted a ton. Next time we are waiting for Lou Malnati's to open at 4pm. Not sure how they are still in business? read more

Here in Chicago for work. Hotel worker recommended this place. Pizza was awesome. Thick Chicago deep dish stlye with sauce on the top. Delicious. Would definitely come back when back in town. read more

Love this place, but the gentleman sitting at the front desk didn't have a mask on while people were picking up their takeout orders.

They got to get their act together. Over an hour of a thin pizza. Like their pizza but not worth the wait. Already 15 min past time when they said itd be ready and still nothing. Walked in and she said 5 minutes...perhaps on a different planet. read more

I have not been disappointed! This place is delish! There are always happy faces greeting me and everyone is very respectful, even those in the back saying hi when I walk in! Great energy! Keep up the great work! read more

Food is delicious! Smaller location but pretty cozy. Our server Heather was so attentive and sweet. She was on top of everything. We called ahead and ordered our pizza when we were 20 min away. We walked in, had enough time for an appetizer, and our pizza was up!! It was a nice, relaxing dinner. read more

With so many pizza joints around, there are far better places to spend your money. We stopped-in for dinner around 5:30 on a Sunday evening. Despite all the employees running around, the service was just OK, but doesn't quite constitute a full-service restaurant (no water, an Italian restaurant without bread, etc). The place was clean, but cold - 4 or 5 other tables in use, many customers still wearing their coats. The staff were all younger (college-aged), and wearing sweatshirts, so they probably turned-down the heat themselves, instead of thinking about the customers. I've lived in Chicago my whole life, so know how long a stuffed pizza takes - take that and add about 50% - it was SLOW. And, we got the wrong pizza. They did give us $5 off on our meal, but now reading the other reviews, ours wasn't the first time they goofed. Even more unusual, remediation was only in the hands of our server (how about the manager coming-out to apologize?). Even better, offer something like 50% off your next order - if they truly cared about the customer, and wanted a chance to show they could do better, they'd offer something. Next time around, we'll pick a different place. read more

With the variety of (great) pizza options in the LZ area, I decided to give Giordano's a shot - and I can say I will NEVER be back. This place fails in ALL 3 phases: awful service, way below average food, and higher prices than any pizza operation in the NW suburbs. The woman who took my carry out order at the front counter was oblivious to anything related to food service, follow-up was only when I went to her, a mistimed completion of the order - all combined with a whopping bill for over 50 bucks. I think the most disappointing part of the experience was the sass that was laid on me as I walked out by the same counter "help" which "greeted" me. Awful. Take my, and the other reviewers advice - try any other pizza joint in LZ and you will happy for not going here. read more

Wonderful experience here! giordanos is a great pizza chain, and this one is very clean, great service, and the food was very good. Ordered the $10 lunch deal for personal pizza, salad, and beverage. Enjoyed our time and the service was great:) read more

Giordano's - Personal pizza for $10 at lunch! Comes with salad or soup and drink :) - Salad Near Me - Lake Zurich, Illinois

I love this location. The gentleman who answers the phone and makes the pizzas is incredibly friendly and accommodating. I'm going to miss the impossible sausage topping but otherwise, the pizza here is so fresh and delicious! Perfectly made every time! read more

I usually love the pizza but I had never been to this location and let me just say that I won't be back. I took my younger cousins here thinking that pizza would be a nice and fun way to end our shopping trip. I got a thin crust for the youngest and there was a monstrous amount of cheese and hardly and sauce. Our deep dish in the other hand was fine until you got to the crust which was not stuffed and was also hard as a rock. I couldn't even cut it with a knife and chewing it seemed borderline hazardous. It was a really disappointing visit and we all left hungry. The only good part of the meal was the fried mozzarella appetizers and that our waitress was quick about refills for our drinks. read more

Chicago-style deep dish pizza is what I like. Giordano's delivers the goods. Got their $10 lunch (small dd za, salad, drink). Awesome pizza and a great price. Grabbed lunch there twice while I worked in the area (March 2015) The place was mostly empty during the weekday lunch hour. If you don't like crowds, that's the time to go. Clean, prompt service, and very Chicago-y feeling. Of course, the deep dish pizza takes 30-45 min depending on the size. But it's so worth the wait! I can't eat an entire small pizza myself. I eat the good stuff, then take the crusts home - they make a great snack later on! read more

well, a lot of these reviews are negative abt the servers and this one is no exception. Amd thats too bad cuz my food was good, but quality of service took away from the experience. The waitress was always in a hurry, and stopped at my table on her way to another table with more people. she dropped off my order im an express fashion. the house salad was very fresh and good. Lemon vinaigrette was excellent, my food came in a reasonable timeframe, When i asked abt desserts, then the server recommended Dunkin Donuts instead, they had only two desserts which, in the server's opinion, were overpriced or not good quality for the money. They had No cannoli on menu. Server was efficient but too much like a gal from Ed Debevic's, being purposely loud or brusquely casual. Could barely wait to leave. The food however was good, Many people had ordered deep dish pizza, so it must be popular. read more

First time at this Giordano's. The pizza is the usual Giordano's deliciousness. We got both stuffed and thin crust and both were hot fresh and delicious. The thing that makes this Giordano's stand out from the others is the service. Truly wonderful service. They were attentive from the minute we walked in until the minute we left. Great Great Service! Thanks! read more

Pizza usually good, but I ordered a chicken parm sandwich and they use a cheap chopped and formed chicken patty instead of a whole chicken breast. That's something you expect to get at a fast food place for a dollar. If they are going to be so cheap to save a buck on a 9 dollar sandwich it really makes you wonder about the restaurant quality as a whole. read more

We dined in and ordered 2 pizzas (1 large, 1 medium). The server brought out 2 medium pizzas. After biting into them we discovered both pizzas weren't ours. After waiting several more minutes the correct pizzas were brought out (no apologies by staff). When the check came they charged for both pizzas. When I asked if they could take a pizza off for the inconvenience (especially since my sister is a vegetarian and bit into sausage) a male Hispanic who said his name was Gerardo swiped the check out of my hand and abruptly walked away without saying a word. The check was returned with the price of the medium pizza taken off. My family and I will not be returning to this location. read more

1 star is 1 to many this place gives pizza a bad name under cooked unprofessional staff and management allowing this to happen l... i have contacted corporate on these issues read more

I used to love Giordano's pizza. Their deep dish was the best in Chicago. But, after ordering from this location last night I am not sure I will ever return. The pizza was bad, the salad very small and uninspired for the cost. And, the store seemed to have several operational problems. Online ordering experience was very frustrating as well. This is why companies go out of business. It makes me sad to write this review. read more

Thought I try a thin crust from Giordanos because I usually get the deep dish and what a f..... mistake that was!! Taste like a thick crust New York style shit Pizza !! I live in Lake Barrington Shores and originally from the southside of Chicago and let me tell you they Do Not Know How To Make Pizza!!! Never again!!! read more

love this place so good very nice servers and a hard working kid looked 14/15 years old cleaned my table so cute you know kids only play video games but he worked anyway the cooks looked so nice food came under 10 min very well cooked anyway would come again :) read more

Stopped in on a last minute. Server was super nice. Service was fast. Thin crust pizza was delicious. What more can you ask for at a pizza joint? read more

This place is a joke! Came in and was seated right away, looking forward to some Chicago style pizza. Sat for 20 minutes without so much as a greeting. Its as if no one noticed we were there. Saw a few servers bringing bills to tables around us, everyone seated near us looked upset and impatient. Our menus were closed and we were ready to order but we seriously just sat there. Walked out without any staff noticing (I have never had to walk out of a restaurant before, ever!). Avoid at all costs, even if the food is amazing you won't get even remotely good service. read more

Thanks to the management for making things right. We ordered a special, but came home with a cheese only pizza. Giordano's didn't question it and delivered the correct one in 45 minutes. Excellent customer service. You you a loyal customer for life. read more

So tonight my wife and I placed a take out order, she got a small stuffed cheese pizza and I got a meatball sandwich with fries. Now we've eaten from this place numerous times before with only a few things that upset is but tonight will be my last time eating here. My sandwich had a bun with 4 barely cooked meatballs and a drizzling of sauce on it and was freezing cold and the fries were freezing as well and soggy as hell. My wife said her pizza was freezing as well and tasted funny therefore neither her nor I ate needless to say. I've noticed this place going down hill but tonight was it. read more

Went in today around 3pm. Had great service. Our waiter was a young man. Attentive and knowledgeable. Staff is friendly. I wasnt interested in pizza so now i know where i can get a great italian beef sandwich. read more