1. Ginsberg and Associates

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Danvers, MA

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Ginsberg and Associates

3.0 (4 reviews)
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12 years ago

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11 years ago

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13 years ago

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11 years ago

Extremely poor customer service and extremely overpriced. I do not recommend this place to anyone.

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Vesey & Weeks, CPA

Vesey & Weeks, CPA

(4 reviews)

Susan Weeks gives great service and feedback. I highly recommend getting any services relating to…read morewhat this business offers completed here. Friendly Staff.

For well over a decade I was a client of Steve Vesey. He was…read moreexcellent at completing taxes and providing guidance in understanding taxes. I admired his expertise and professionalism. I was surprised when I received his retirement letter 2 tax seasons ago. Yet, so like him, that he would provide written closure and supportive and kind words on it. I could have more consciously chosen my next accountant within or outside of the Vesey & Weeks. With my responsibilities in running a small business, I did not. I was under the impression that Steve was so good at his job that Susan would also be. I was surprised when I experienced the opposite. My experience with Susan was very unprofessional. When a mistake was made with completing my taxes, she took zero responsibility for it and instead expressed anger in response to my confusion and questions. Actually, she was disrespectful and reactive. Then I later learned she wrote something close to in my file that I decided not to return when it was she that said to me I was not welcomed to return, returned my tax materials for that tax year and closed my file at Vesey and Weeks. People make mistakes. To respond in such a reactive manner as a business, as a service provider, simply is poor business and customer service. To treat a client for well over 10 years in a manner that eases the transition the business is experiencing as well as the client within the business is simply what makes sense as well as quality business practices. What makes sense in a situation such as this is for the business service provider to listen, understand and correct the problem in a respectful and courteous manner. Then allow the client to decide whether to give it another go, select another accountant within the practice to work with, or select another accountant outside of the practice to work with. Also, record accurately in the client's file the business' response and decision. ~Faith E.

Ginsberg and Associates - accountants - Updated October 2026

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