Stay away! After many years of separate workplace accounts, I decided to combine these and save the individual account fees. Every year or two, I would meet with someone virtually and this would come up,
Additionally, I invested some money held in a trust for my sister with permission. As an aside, the bank held these monies interest free, and made an egregious error calculating our mortgage a few years ago. I calculated my mortgage payments which were low, and realized we would not own the home at the end of all the payments.
The bank where the money was held called me immediately regarding the transfer and the identity of the receiving institution, it was not evident from the endorsement. I spoke with a senior officer and received a copy of my check. Then spoke with my agent, the story changed from the money cleared, to it will clear in 10 days, 2 and then 4 weeks and we called the bank. Why, I have no idea. Fidelity now needed me to call the bank on a recorded line. The timeframe would not change. This took 4 weeks after he initially told me it went through.
My agent thinks he is the president of Fidelity and has "Minions." A simple question to unlink accounts not at Fidelity requires I meet with someone who, "thinks" she can help me. I work from home and account for every minute, I build in a buffer for a quick email here and there, texts, and bathroom breaks. I had to be off to take a family member to a medical appointment.
Then there was the terse email from the advisor, (and his team.) The answer was a few clicks, silly me. I should have known to just use MS Co-pilot instead of bothering to ask. I searched the question and Co-pilot answered.
Fidelity could take a page from others, I call or send a message to my other planner, asking can we meet? Always, Sure, great to hear from you. How have you been, XXX, when are you available? That time appears to be convenient to both of us. Not, Anthony will call you to make an appointment. Do I really care you have other calls? Or you need to reschedule to sit for your new dog. Today's, request required they change my view or send me some simple instructions. Not three emails and a dressing down. I am old enough to his mother and will not tolerate this. My older sister has a saying I be dipped in SH-T, if you will speak to me like that. Years ago, someone was to provide services to a family member, the provider would say oh, good we can learn together. If you want someone to practice go here. read more
