This is by far the WORST and most upsetting experience I have ever had with a dentist and I plan on filing a complaint with the dental board. Dr. Roderick is an abrasive person with an unstable temper and seemingly no concern for her patient's wellbeing. I found her through Groupon and initially had a cleaning and x-rays. I came back for a filling and at the start of the procedure, when the dental assistant put the plastic opener in my mouth, I felt like I was going to gag and waved my hands so they would take it out. I said I had a gagging reflex and she told me I was fine, discounting me. I asked the hygienist to put it in differently and she did and it was fine. After the procedure, she told me to take some ibuprofen and I tried to ask her a question about the cavity she had just filled when she immediately started yelling at me! I was laying on the chair with my mouth numb when she started waving her hand in my face and shouting at me that I "wasn't paying attention" to her instructions. I was horrified and in shock and could barely speak. I let her finish her long-winded instructions on how to take Motrin and she said, " do you understand?" in a derogatory tone. Then she asked, "now what was your question?" When I told her I felt uncomfortable, she replied by literally shouting at me that SHE was uncomfortable and that "we" were clearly having communication problems. I was in shock and told her I was going to have an anxiety attack and she laughed. I got up and left her office without the full treatment being complete and had a full blown panic attack while sitting on the curb in the parking lot outside. Three complete strangers stopped to ask if I needed help but no one from Smile Center checked to see if I was OK. I will have to go to another dentist to complete the work on this cavity. I found her through Groupon and plan on leaving this same review there. Be forewarned. This woman is a psycho. read more

Trust me anyone writing a bad review here is a hating troll that isn't going to be happy anywhere they go. Dr. Roderick, Marianna, and Alex are amazing. My family has been going to see Dr. Roderick for years and never had anything near a bad experience. In fact, I totally look forward to going to the dentist and consider them friends that I look forward to visiting every six months. Always staying on top of the latest trends and technology, accommodating, and most of all just all around great people. You can't go wrong at The Smile Center in Los Gatos. I recommend them without reservation. read more

I have been a very satisfied patient of Dr. Roderick for more than 15 years. She is always on time, there is never a wait in the waiting room due to her "one patient at a time" policy. Mariana is the perfect assistant, and she has been there at Dr. Roderick's side for ever! I decided to have veneers done on my front teeth, and I couldn't be happier. They look great, and I get a lot of compliments from my friends and family! Dr. Roderick stressed how important it was to have them look natural, and now my smile is brighter than ever. Thank you! read more

She must have a lot of friends, went there last year , she was the most unprofessional dentist I have ever seen, How she gets these great rating is comical.I didn't write a review then because I though it's Groupon ,you get what you pay for.I guess I'm writing now because I don't want anyone else to waste their time.Sorry I forgot to mention my creditcard was charged twice, Thank God I checked. read more

After I had a cleaning and a couple things taken care of I spoke to the doctor about having seen in the lobby that she does cosmetic dental work. She spoke to me about the options and costs. We came to the conclusion to do some veneers. Now she explained that she really liked the shape, size, and straightness of my teeth so we were essentially just fixing some dullness, color inconsistencies, and edge shapes(?)(my teeth had some inconsistencies on the edge that made them look out of line) I also had calcium stains that were pure white against the natural color of my teeth. A couple weeks with some temporaries and I came into to get my veneers cemented. The whole procedure was painless and I get comments on my smile every day. Actually, the doctor had recommended a couple shades from the perfect white, that way they look natural. Nbody has said anything about them being veneers and everyone says what a lovely smile I have. My biggest insecurity has been completely remedied and for that I am very grateful. read more

I couldn't believe how unprofessional she is... She just went on and on attacking me verbally when I simply expressed my thought about my teeth... One of the worst experiences. read more

Dr. Roderick, "A" number one dentist Painless, gentle, professional. Always a great experience during my visits. Staff is top notch, friendly and always in tune with your needs. Extremely comfortable and calming atmosphere. Highly recommend to anyone looking for a great dentist. read more

I have been going to Dr. Roderick for about 10 years until 2011 when I finally left. I started with Dr. Roderick when she took over for a dentist in the same office that retired. Over the years, quite a few of the crowns that she did would come off. She would always say it was an "old" crown not done by her or blamed it on the lab. She seemed unable to accept responsibility for any mistake. Also, they seem to be more interested in cosmetic dentistry and really pushed those types of services. At first, she had an excellent office admin, who unfortunately left. After that, she went through several front office staff. The last one she had was very unresponsive and would never call me back to schedule an appointment. Office hours became more and more limited (I got the impression that she doesn't really need to or want to work very much), so it was nearly impossible to get in. Because of all these issues, my husband finally convinced me to find someone new which I am happy to say, is working out well. read more

Totally unprofessional! The secretary is also unprofessional / rude. Let's just say I had a serious complication with a cosmetic procedure. When the problem came up while the assistant was working on me, the assistant went to find Dr. Roderick, but Dr. Roderick had already left for the day!!! They tried calling her cell phone but could not get a hold of her. I waited in the office for about 20-30 minutes and Dr. Roderick never responded to the assistant's calls. So they scheduled a follow-up visit for the next morning. Mind you, I was in a lot of pain, so much that I had to drink/eat from a straw for 4-5 days! In the follow-up visit, Ginnylee shrugged her shoulders and said there was nothing she could do. A few days later, the office manager/secretary called to check in to see how I was doing (which at first I thought was very nice). When I calmly explained to her that I was still in a lot of pain & had to eat/drink out of a straw, she told me that I needed "to calm down". I asked if I could receive a refund for the procedure and I kid you not, she said with great attitude "If you went to Macy's and bought a pair of shoes and wore them & tried to return them, they would not take them back." Needless to say, I have since taken my business elsewhere. I am so glad because my new dentist & their staff are phenomenal! read more

Went there to get my teeth cleaned, they found I needed fillings. Rather than clean my teeth they immediately start working to give a filling and a cap before they are clean. As a result the thing fell out about 2 months later, I see other reviewers with the same complaint. CLEAN BEFORE YOU FILL! So I was not even going to complain... left it alone, but then today I checked my credit report and my score was low! I checked the details and sure enough it says I was in collections for 1 YEAR before I paid off my debt.... I never heard anything about this? I paid everything and even have insurance! Not only ruining teeth, but ruining credit for no reason! Pathetic sham of an office. read more

Dr. Roderick and Hygienist MarieAnne are great! They do a great job together and it's always a pleasant experience. Thank you!

I have been a patient of this office for 2yrs now. I always feel comfortable and relaxed during my visit. Dr. Roderick and her hygienist MarieAnn are very professional and welcoming. My smile has never looked better. I would highly suggest coming here if you are looking for a new dentist! read more

Always prompt with respect to appointment time. Prices are reasonable, and prices are given when a procedure is scheduled. Dr. Roderick has an excellent "chair side" manner and has seemed skilled through several hygiene appointments and one filling replacement in a back molar. I also appreciate that she does not "hard sell" additional procedures (my last dentist was an "expert" at cross-sell/up-sell). The filling (done today) was quick and painless. read more

Dr. Roderick is the best dentist I've ever been to! She is super experienced and skilled. Her assistant has the most gentle touch so cleanings are a pleasure. Her office is ran very professionally so the wait times are minimal. She always makes me feel relaxed and my teeth look better than ever. I took my kids to her and not only did she talk them into cleaning their teeth every day but they are now asking when we're going back to the dentist. Couldn't recommend her more! read more

Rip off! My husband went in to see Dr Roderick only because the dentist we really wanted to see was on vacation and the tooth ache was severe and could not wait. He was referred to Dr Roderick, who shares the same building with the preferred dentist. He got digital xrays and a shoddy cleaning job, and was charged almost 500.00! Insurance paid 250.00 of it, he paid 100.00 up front and thought that was the end of it. Now they are wanting 100.00 more! Make sure you charge the patient the correct amount at the time of the visit, so there are no future bills. And also be sure to charge correctly for services rendered. A half-assed cleaning job and some xrays shouldn't cost this much. Will never visit this office again. read more

This is not your average dentist office.... very modern, stylish and welcoming! Thank you Dr. Ginnylee for always making me laugh :) This staff makes for a great dentist visit, and I recommend Ginnylee to everyone!! read more

I recently had the opportunity to use Dr. Roderick's services. She is up on the latest technology (laser cleaner and digital x-rays). In fact, Dr. Roderick did the cleaning herself. The visit went smoothly and Dr. Roderick was quite honest about next steps .. replace fillings within the next 5 years. I highly recommend her and the location is quite convenient .. right off of 85. read more

Dr. Roderick did 4 minor (no anesthetic) fillings on my lower front teeth. She left the finishing work to her assistant. She never came back to check on me. The next day i felt some roughness on the back of 2 teeth. i did not feel this in the office because there was still some grit in my mouth. When i came back, the assistant did all the adjustments. Dr. Roderick NEVER came into check the work. I payed for a dentist to work on my teeth not an assistant. The fact that Dr. Roderick, on both visits, NEVER came in to check on me or her assistant's work is not only unprofessional, it is negligent. I won't be coming back. read more

I started going to Dr Roderick after my previous dentist retired. After a few visits I was told that I needed a crown. i went in for the crown prep and all seemed well. I had the shot to numb the area. At my old dentest it took around 45 to 60 minutes for a crown prep. After about 45 minutes Dr Roberick still had not started the crown prep. The shot was wearing off and i was alone in the chair. i got up and looked for her. Dr roderick was chating with her receptionist. i expressed my displeasure to her and left the office. read more

My daughter and I just had THE WORST experience with Dr. Ginnylee Roderick and we will not be going back. She was rude and unprofessional and refused to stay for our appointment time, because she was in a hurry. It's bad enough to treat an adult patient that way, but even worse when it involves a child. read more

Had a horrible experience with teeth whitening. DO NOT GO HERE for any service, whatever you do. I do not recommend and have been spreading the word to friends and family.. read more

Dr Roderick has been my dentist for the last 2 years. I left my last dentist for a wide range of reasons. I could not be happier with Dr Roderick. Her staff is very professional and prompt. I have not had to wait for an appointment yet. Today my appointment was for 9:00 and I was seated at 9:00. Nice for a change. She and her assistant went over my x-rays with me and explained the problem with my older fillings. I feel comfortable that she is looking out for my best interest and wants what is best for me. Colleen runs the front office and is the most efficient office manager I have ever meet. I didn't have my appointment book with me to schedule my next appointment so I asked her to call me latter today to schedule it. I had a call before lunch. My whole family is vary happy with "The Smile Center." I strongly recommend them. read more