I would highly recommend that you look for a more professional dentist elsewhere as I had a similarly negative experience as all of the other one stars out there. I was switched to this dentist by my insurance after my previous dentist of 7 years stopped accepting my insurance. I initially tried contacting them through the website as well as leaving them a message by phone with no response after a month. I was finally able to call during business hours to set up cleanings for myself and my three daughters. I was asked when our last xrays were and gathered the dates from my previous dentist for the receptionist. Per office policy, I was not able to schedule all of our appointments on the same day (which I am very thankful for now, though I had always been able to get all 4 of us in at my previous dentist with no issue). I arrived to the appointment and began to fill out paperwork when another new patient arrived and began asking questions that led me to ask similar questions because I was not made aware that I would not be getting a cleaning. Apparently, first visits here are ONLY for X-rays and exams. You have to make a follow up appointment for a cleaning and pay a second co-pay. That was not made clear to me at the time I made the appointment. However, Dr. Gina was okay to clean my 15yo daughter's teeth.
I was seen to a chair and all of the staff was very friendly and helpful. The hygienist (at least I think she was) asked about concerns and took my xrays, then left me to wait for the Dr. When she came in, she commented on how nice my teeth were but immediately began to identify issues that would require additional attention at my next appointment. She spoke in a very audible voice that could be heard throughout the office and exclaimed that I had gingivitis that required irrigation in addition to the cleaning at my next appointment. I've never had gingivitis in my life so it was a surprise to me. She began to raise my chair and walked out of the room as I attempted to ask her a question which she dismissed completely and walked away. I proceeded to the reception desk where I was shown my file and the recommendations that were made for my next appointment which would include a $55 fee for the irrigation which is not covered by my insurance. I refused to agree to the irrigation and asked what recommendations she had to care for my teeth in the meantime. None were provided and I was encouraged to do what the dr recommended. However, the next available appointment that I could make was more than a month out. I told the receptionist I would not be having the irrigation done and I just wanted the cleaning at my next appointment.
In the meantime, the dr was with my daughter in another room that had a door and she had practically closed the door, I'm not sure why. Regardless, I could hear her describing all of these issues my daughter had with her teeth as well which made me even more uneasy. We both have very healthy teeth, neither of us have cavities, and my previous dentist went so far as to only order xrays for me every two years because I didn't need them. The dr's comments were making me more and more angry by the minute and I stood up from the waiting room (where I could hear EVERYTHING she was saying to my daughter) and asked them to release her from the room. The receptionist attempted to convince me to allow her to polish my daughter's teeth because she was almost done and I said no. I wanted them to let her go immediately. I was furious with how extremely unethical and unprofessional the dr was. She treated my daughter with such disrespect that I did not want her in there a second longer.
When my daughter came out of the room, I asked her if she was okay and she said the dr was really rough and was scraping her gums so hard she made her bleed. My daughter has never complained about going to the dentist before and she is very tolerant of rude people and will be polite despite being treated unfairly. It broke my heart to see her treated that way and I got her out of that office as fast as I could. Before leaving I explained to the receptionist how inappropriate the dr's behavior was and that individual patient's dental concerns should not be shared with the entire office. Each patient has a right to privacy, regardless of whether or not the dentist is accurately describing the patient's needs.
After leaving the office, I called to cancel the appointments I had scheduled for my other two daughters and let them know we would not be returning. The only thing I am thankful for after all of this is that the receptionist emailed me our xrays without issue when I asked how I could get them to our new dentist. read more