We bought a new triton from Andrew Simms Newmarket last year, the first service was free and not…read moreanything to write about. But it was due for the first year/15000km service this month. First they had it wrong in their system so no reminder, then I had to beg for a courtesy car, and had to wait over a week for a day with a runabout. I arrive promptly at 9am and they hand over keys to a mirage which was parked wedged so tight between two other vehicles I had to flag down a rep to extract it. The loaner was dirty, inside and out. With the tank almost on empty. 4pm and noone bothered to call, so I called them... Kept on hold for 15mins while the rep finds my car... It's in the groomers, head on over (in rush hour traffic) and it should be ready when you get here. I arrive at 4.35pm The bill astounded me.... $750! For a standard service and oil change on a new vehicle with less than 11,000km!! It was $250 to service my Lexus at Toyota!!! We expressed our dissatisfaction and disappointment and the rep couldn't care less, he just took the credit card and swiped the transaction through. And then threw back the keys. Left to go find our car, it was nowhere to be seen in the top lot. We trapsed back in to ask where our vehicle is located... 15mins later while standing in the cold... Our wet, barely groomed truck arrived back. The vacuum didn't see the inside of the car. And the windows still had smears all over them. And the floor mats were worse for it all. What a complete failure of a service experience. We will never return and not be buying another Mitsubishi or anything with Andrew Simms. And I will definitely not recommend them. And look for another dealership to service the remaining scheduled services.

I took my car in for a replacement engine part and was advised it would take an hour, it was done…read moreexactly on time and better than that my car was washed including the wheels and vacuumed wow incredible service, I got such a surprise when I went to drive away and it was sparkling - good on you Service Team excellent effort

Extremely overpriced service and poor communication…read more After hearing great things about Scott Baird Automotive from family and friends, I was extremely disappointed with the two car Services I received this year. For the first service (my partners car), I asked that if there were any issues with the car, these would be quoted before they proceeded with remedying them. I was contacted later by Scott who said there were issues, and made it seem like he had already remedied them but did not discuss any pricing or cost of this, so I assumed they were minor. When I arrived to pick up my car, I was charged far more than what was inferred as the 'genuine' parts ordered were purchased directly from the manufacturer. Apparently this brief phone call was confirmation of my agreement to proceed with remedying these significant issues, when it was vague and communicated poorly. I decided to give Scott Baird Automotive a second chance for my car given the good things I had heard about them (big mistake). On this occassion I only received a standard car service (Oil and Filter Change + minor works and ensuring car was up to spec) and was charged $250 labour for 2 hours work, $400 all up. Furthermore, they will only install 'genuine' parts that are ordered directly from the manufacturer (in my case Honda) who charge excessive rates for their parts, so you're better off going straight to your car manufacturer for your service if you are going to pay a premium anyway. Only reason for 2 stars is for the work they carried out was up to a high standard and Scott came across as genuine, but their labour and service costs are extremely overpriced and poor value for money.

Scott Baird Automotive has long been our family mechanic, and this has been so for a reason…read more They are prompt to service and brutally honest regarding the likely duration they will be working on your car. I have had all problems associated with my car over the years fixed, without any recurring issues. My car often ends up cleaner than it was after the service. I am consulted before any repairs are made and effort is made to source the best value parts. Loan cars are available with all staff at the business very friendly and keen to help. I have had problems fixed by just turning up and they immediately have helped and solve the issue without cost. They are in a great location of Glen Innes if in the Eastern Suburbs and are close enough also if further south-east.

I came here to get some new tyres and here I am awarding five stars. To a tyre place. I never would…read morehave believed it, because it's really not my scene! The staff were efficient, polite, and charged very competitively. They fitted all the tyres and wheel-balanced the car while I got the groceries over the road at Pak n Save. The staff also noticed and fixed a slow-leak puncture, and washed and polished the tyres so they looked all nice for me as I drove off. What's more, they said I could come back any time for free, and they'd check the tyres were wearing okay and keeping their pressure fine too. I really couldn't ask for more. Highly recommend the Glen Innes Pit Stop to anyone, they are just brilliant.

Great customer service and excellent work! Balazs and the guys at the Pit Stop managed to fix my…read morecar in no time. Highly recommend them!

Extremely impressed by the service and selection of product/s in this automotive shop…read more I went in to purchase some 'cut and polish' to (hopefully) eliminate some scratches on my car. Being black, it shows every scratch! "Supercheap Auto" has everything including car mats, portable vacuums, car batteries, grooming products etc! When I went to pay, 'Rua' was very efficient and friendly, also explained the benefits of having their loyalty card, competitive pricing and lots more. I will bookmark and go there from now on!

Marc in Repco Greenlane was excellent, I had a few bad experiences with car phone holders, but Marc…read moregave me an excellent advice, he even opened the product and checked that it is compatible with my car and worked beautifully, so thank you Marc for your excellent advice and keep up the good work. Regards, Ali

Definitely my favourite Repco branch, I find the staff to be extremely helpful here. It's quite a…read morelarge one too and it always has everything I need. The other day I needed some new window wipers, they guy there showed me the range from lowest price to highest and once I had made my decision he came out to my car with me and fitted them. I thought this was extremely good service and just as well too because I have absolutely no idea how to do it. I find their oil to be a really good price here and they have a little booklet that tells you the different weights of oil and what each different car needs. It made everything so simple I just found my car in the booklet and saw the weight it needed and done! There's good free street parking here with unlimited time limit which is always convenient.

I have been convinced for some time that genuine service is a true rarity these days, but every…read moretime I come to BNT, I know that though it may not be see often anymore, it's truly alive and well at BNT. The staff are incredibly well informed and helpful - "going the extra mile" would be an understatement here. Prices are competitive and the friendly and knowledgeable service has me always recommending them without hesitation. Today Saia assisted me with an issue I wasn't entirely sure how to resolve - he understood right away what it was that I needed, then spent a considerable amount of time finding just the right tool and then even completed the job for me - all the while being so personable and kind that I think he may have just restored my faith in humanity completely. Thank you BNT & Saia - you made my day..!

I came here with my boyfriend when he needed some specific parts for his car and what I saw may…read morehave convinced me to change my usual parts supplier. Usually I send my car into Continental car services and get them to sort everything out for me and boy do I pay the price! Here my boyfriend purchased some new brake hoses and bushings for his car and the prices were very competitive in comparison. The good thing about BNT is that they have a lot of locations all around Auckland so if the store you go into doesn't stock the particular item you are looking for they will usually be able to order it in and quickly too. The bushings arrived in under a week and they called when they had arrived which I thought was good service. The people here are very friendly and knowledgable when it comes to the parts they supply.

Best used car dealers in Auckland. Very honest, good pricing, good service afterwards.read more

What awesome people First time visit to test drive a car .. So helpful especially Shelby nothing…read morewas too much trouble we drove as many cars as we needed to find the right one for my son. The rest of the staff completeing the sale paper work were also very nice and efficient we put down a fully refundable deposit to hold the car while we fonally decided. And when a small problem was found after the purchase the came the next day with a courtesy car to use whilst they took it to rectify.. I cant recommend the car dealership enough ... Absolutely the best people and service !!! Ill be back !!

HIGHLY RECOMMENDED! People only seem to write reviews for extreme service - well, these guys are…read moreextremely good! Firstly, my car is perfect - brought online/phone without a test drive, yet 100% what they said it was. But you care about the business: I'm only buying from them from now on because the prices are very fair, they are honest about the cars, and provide great service (including delivery anywhere in NZ!). I dealt with Dean mainly (also Richard) but the whole place is professional business - focused on high turnover and getting repeat customers. All/most cars are AA tested - better than any test drive, so far as I am concerned. Their starting prices are fair market rate and don't have hidden extras. I check NZ wide and their cars are around the same price as auction/private sales - plus you get consumer protection. They do knock the prices down further, but don't expect too much unless it hasn't sold for a while. The best thing was the service - it was just like a new car dealers - for example, Dean organised a towbar to be added (only $550 including the safety inspection) and delivery (Au to PN overnight for just $330!).