R.Horne is a pleasure to work with. Clean, respectful and don't try to sell you on repairs or…read moreupgrades you don't need. He's my go to fireplace guy!

We had a pre-sale home inspection that called out a couple of fireplace issues, a bit of rust, some…read moremortar needed adding, etc. Like all the prior reviews R Horne is fantastic. From the initial phone contact... and a person actually answers, is helpful and friendly, unique in the times we're in.... to the post repair clean up everything was 110%. Fair pricing too.

Called for an Estimate on a New Chimnney Cap. & Dampers. No…read morerepairs, just an Installation of a Chimnney Cap & Dampers. They wanted to charge an $80.00 fee for an Estimate.

I called this morning needing a quick service call since I sold my home and the gas fireplace would…read morenot ignite. Jeff was here this afternoon and within 5 min identified and problem and fixed it! He was so very nice also. Thank you Jeff!

Great price Great service…read more Super clean Will call them again for shore The real thing

Original Gold Coast sold business and/or name a few years ago & this company using that name are…read morebeyond awful. Left filthy mess. Replaced an old gas pipe to start a wood fire when its NOW only used for gas. $350.00. Neighbor ssid "that doesnt look right". Had another chimney sweep company come out & inspection inspection. They were shocked. Wrong pipe, careless installation and location of pipe in front of ceramic logs near opening was all wrong. Potential gas poisioning. I had to pay another $400.00 to correct & install a new setup according to CODE.

I purchased a quality AOG BBQ that has performed exemplary. I had some problems with the lights…read moreworking on the unit. Ari and Sean were very receptive in helping to get the problem resolved. They ordered the parts and arranged a Technician from AOG (Greg) to respond to my home and repair the unit. All three of these gentlemen were "5 Stars"!

We purchased a $3000 trash compactor (I know, we're idiots) to replace our 10-year-old trash…read morecompactor. We were assured that it was the top of the line, so without seeing anything in person, we took the word of the sales manager and ordered it. Once it was installed (by the installer they set up for us) it was immediately evident that it was "rickety" at best. It was also an eyesore, with bright, plastic looking chrome on the handle which would have been impossible to see from the tiny thumbnail across the counter we looked at before agreeing to purchase (totally on us). But more importantly it wasn't stable. It rattles horribly when you open it. It rattles horribly when you close it. And it moves all around inside of its compartment. When we contacted the store, complete with video, we were told "no refunds," which was never disclosed during the purchase process. The receipt is emailed to you with the disclosure after you purchased the item and leave the store. The response from the manager was that this was the highest quality trash compactor on the market, despite the videos showing the contrary. He said maybe the install was dome incorrectly but his installer, who is very nice, told us that was the best he could do, so it was basically too bad for us. Buyer beware.

Chimney Brothers is a very rare company in the best ways! First, they answer their phone and talk…read morewith you in a patient, respectful manner. Second, they are flexible with scheduling. Third, their technician/installer Joseph D is very courteous, skilled, cares about the quality of his work, knows how to be inside your home and communicate with you and keep things clean. Fourth, they are prompt, fair, interested in what the homeowner wants. They don't upsell or pressure you. Finally, if you have any concerns, they are interested and responsive ASAP. We're talking about chimneys and fireplaces but not just these things. I'm talking about customer relations and skill, and so I give great praise on these points, overall the way they run their business. Few businesses are accountable, courteous and competent.

Joseph was awesome. He came out to inspect the chimney on our first home and was on time, friendly…read moreand super knowledgeable. He walked us through everything, explained why the chimney needed a cleaning, and pointed out that the galvanized chase cover should be replaced to help prevent future water damage. As first-time homeowners, we really appreciated how informative and thorough he was. He took the time to answer all of our questions and explain everything in a way that was easy to understand. We left feeling much more confident and would definitely recommend Joseph and The Chimney Brothers!

I commissioned 805 Woodworks for a *one-time only special project* to rebuild a late 1800's…read moredilapidated horse-drawn buckboard wagon. This project had special meaning, as my late grandmother used to ride to school in this vehicle when she was a child growing up in California's central valley. The finished result was BEYOND my expectations and I couldn't be happier! Zach and his son Nathan did it justice by using beautifully aged hemlock, and I wish my grandma were here to see it today. My hat's off to you, 805 Woodworks, for taking on this project and for giving this 'ol wagon a spectacular comeback!

I had Zach do a black walnut mantle for me. The piece is…read moregorgeous, and will now be a showpiece in my remodeled home! I would highly recommend this company.

Ordered a Miele dryer from Fireside BBQ. It was an efficient, seamless and painless experience. No…read morenonsense. Dryer was in stock. Delivery was scheduled for two days later. They use an experienced and thoughtful delivery and install provider that was in and out in less than 20 minutes. Very professional. Staff was knowledgeable and remembered me when I called to confirm delivery. Highly recommend this honest and efficient business

Could not be more grateful for the Fireside family…read more From the moment we walked into Armen's beautifully appointed showroom to the time of our order, we knew we were in great hands. Love the convenient location and family-owned pride - far more than the corporate dealerships we shopped prior. If only everyone else was this genuinely attentive, well-stocked and knowledgeable.

I hired this company to repair my fireplace. They did an extraordinary job from the moment. I…read morecontacted them, everything was handled professionally and quickly they came out, assess the situation, gave me a very reasonable bid, and scheduled the work they indicated the job would take two days, and they were finished in exactly that much time the work was extremely professional, and they kept in contact with me the entire time. I would recommend this business strongly.

Johnny and Kelly are 1st Class!Johnny came out and checked out the existing conditions and made…read morerecommendations of what type of system to install. Kelly was on top of scheduling, change request, and billing. The Crew did an amazing installation and clean up. I would recommend them to anyone in need of chimney inspection, cleaning, and/or gas log installation.

Tricounty Services was great to work with. They knew what the problem was with our outdoor heaters…read more They ordered the part and were back out less than a week later to fix it. Giovani and Art were so professional and very nice to work with. I would definitely call them again for any other issues

We had our heater installed by Tricounty Services five months ago, and they are hands down the best…read morecompany we've ever used. We got 22 years out of our last heater and it worked okay, but Tricounty sold us and installed a fantastic new heater at a great price. They also removed our old asbestos ducts and completely re-ducted our entire house. Our home has never been warmer! The whole experience--from start to finish--was professional, efficient, and well worth it. We couldn't be happier with the results.

So happy to have found Fireplace 911. Starting with Linda (my first point of phone contact), to…read moreRenzo (owner), and Jorge (technician) - communication was excellent, as was attention to detail and cleanliness. This was for a rental property with new tenants scheduled to do a walk-through and sign lease agreement in a few days. After two months of repairs and improvements, I thought everything was ready to go - until I started taking photos and realized the gas-log fireplaces were in need of cleaning and resetting. In a bit of a panic, I turned to Yelp (as owners of my previous fireplace maintenance company had retired) and chose Fireplace 911 - in part due to their positive online reviews, and also to help support a local business. I could not have asked for a better experience and will continue to call upon Fireplace 911 going forward. Thank you so much for fitting me in, and to Jorge for doing an excellent job.

Updated Review: 5 Stars UPDATE (Editing my original review…read moreafter service completion): I am officially updating my review because FirePlace 911 truly went above and beyond to make things right. After my initial scheduling frustrations, the business owner, Renzo, personally stepped in. He called me immediately after the job was finished and apologized sincerely multiple times for the previous communication issues. The Results: The actual work performed was fantastic. They completed a full refurbishment that included: - Deep Cleaning: Both the chimney and the fireplace are spotless. - Aesthetic Upgrades: They repainted the interior, making it look brand new. - Smart Functionality: They installed new parts and integrated a wall switch system. Now, as long as the pilot light is on, I can start a fire with a simple flick of a switch. Incredibly convenient for my tenants. The finishing quality is top-tier. Seeing the final product and experiencing Renzo's commitment to customer satisfaction completely changed my perspective. It's rare to find a business that takes feedback this seriously and delivers such high-quality craftsmanship. I now highly recommend FirePlace 911 to anyone needing fireplace experts. Thank you again for the hard work, Renzo! ------------------------------------------- Original Post - Rating: (1/10) I am incredibly disappointed with the lack of professionalism and total disregard for my time shown by Fireplace911. Initially, I was happy to be flexible. We had a Tuesday appointment that they needed to reschedule due to a technician's family emergency. I completely understand that life happens and was happy to accommodate them. However, the experience went downhill quickly from there: * Reschedule #1: We moved the appointment to Friday at 11:00 AM. * Reschedule #2: On the day of, they requested to move the 11:00 AM slot to 2:00 PM. I agreed. * The No-Show: They failed to arrive at 2:00 PM and did not show up until 5:00 PM. This was not just a personal inconvenience; this was for an investment property with a tenant waiting. Because of this company's poor time management and lack of communication, I was forced to apologize repeatedly to my tenant for the delay. There is a fine line between a genuine emergency and simple laziness. Changing a time twice and then showing up three hours late for the second window is unacceptable in a professional setting. I highly recommend looking elsewhere for your fireplace needs.