I called Tuesday spoke with Doug to make an appt to have my son car have a diagnostic done…read more(Complete auto inspection) as some issues were appearing. I was told by the nice gentleman over the phone, whom we dealt with 2 weeks prior with my daughter's suv, and the complete auto inspection was $10. Doug told us the price was still the same, and he could get us scheduled for Wednesday or Friday Of this week..(10/14, 10/16). Needless to say I had work and couldn't schedule for either day. I decided yesterday, Saturday to schedule on line for today, Sunday 10/18/2026 and went in. The Employee by the name of Jordan is full of bribes. He also has 2 other male employees that do consider the customer. Jordan had me go outside and take a pic of license plate, mileage, and the VIN number as he stated he didn't have adequate help. ( I Didn't realize it was my problem). I should have left then, at that moment. However, he got the car inspected, and came out to lobby area where another customer and my daughter and I were, and started blurting out words, I had no idea he was talking to us, since he didn't call my name , so I kept doing what I was doing, and then he looks and tells us he is talking to us About the vehicle. He sat down in the lobby chair and prop his feet on the end table.... And told us he Had good news, and that it could be the pressure in the..... and water was found in the coolant jug, as we stated we never put water in it... he proceeded to say he was running the trial and if it failed then there would be further issues dealing with parts, and he'll give me estimates, as he would want someone to treat his wife well and that's why he is treating us well. I'm not certain if he is married or not, I didn't see a ring. In other words, was this a made up scenario to pull us in...
I trust no man!
So, of course it"failed" per Jordan. As we sat there and listened to him with his quotes on the car needing a water pump, 2014...... $875, he would pause and talk to others as if we weren't engaging in an important conversation. He then says he can go down to $725. He said the charge will be $49 for inspection after I told him I have a private mechanic, as he is not close to my home and I prefer to come here, just in case its a small fix..I can pay and save on gas! I will be going to my mechanic, he then said, I'll match his price as long as it's not $300, I can't do that! My problem came along with why is the inspection not $10(9.99) as I was informed. He states it was a summer promo and not for fluids inspections. I said, the guy Doug told us 3-4 days ago it was still $10. He said well he's gone, after that stated he will make certain the staff be spoken to about giving false Information. Now, that was his opportunity to make things right, instead he decides to take half off, those 2 guys I mentioned earlier were telling him what to do to take total down to $10( 9.99), he hushed them and sent them out, and they still tried, he then decides to deliberately sent one guy home and paused again and held a conversation with him, after sending the other guy back out. At this point he is the only one up front, so I had enough and told him whatever he is saying it is, I'll pay bc it was enough time already wasted. 2 hours. I had my baby with me as well! So he collected the $24.99, as he informed me to come back and see him on the weekend and he will look out for me, my mind was made up after he mentioNed Doug Quit after the technicians got fired last week, and Doug has enough money to never work again as he went to work with his buddy to help out. That was none of my business, Doug showed professional and good customer service, he didn't get over on 2 women. This guy has no heart for customers he fast talks, and he answers the phone and talks for a long time to a customer and then , says he forgot how long winded the guy was. Where are Ethics in this. Anyhow, I'm going to reach out to corporate in the morning and demand a refund! I wasted almost 2 hours for an inspection, and after getting paperwork, it shows he charged me for full auto inspection PLUS!! But in parenthesis it says ( customer scheduled and requested full auto inspection basic) which is what I got when I took my daughter's SUV 2 weeks ago! I will never go back! JorDan doesn't realize he took from God's daughters, we serve and follow Jesus daily, hence the reason I was obedient and paid and left. He tried small talk with my child and I, my daughter responded well... because I tapped out long ago before we paid. Be honest with people instead of seeing and opportunity to get over, your pay check will be the same each pay period still! Foley, AL Firestone