I do not recommend this office. I called because of the strong Yelp reviews, but unfortunately, my…read moreexperience was the opposite.
This was a one-minute phone call, and it was enough to turn me off. I explained that we had already done a consultation with another oral surgeon in Saginaw and were shocked by their request for $2,000 upfront, which is why I was calling around for options. Before I could even explain further, the woman immediately cut in with, "Wisdom teeth removal is $4,000-$6,000," which felt dismissive and rushed.
When I asked how that could apply to an insured patient--since in-network providers are limited to insurance-allowed amounts--she clarified that was the cash price, not the insured price. I explained that we have insurance and even dual dental coverage. She then told me they only bill the primary insurance, expect patients to pay the balance up front, and require the patient to file the secondary insurance themselves. While this may be common with some private dental offices in DFW, that doesn't make it reasonable.
National dental groups understand how to bill properly by submitting both insurance plans and only collecting what they reasonably expect the final patient balance to be. In our case, that meant going from being asked to pay $2,000 upfront elsewhere to paying $300 upfront, with the expectation that the full amount would likely be refunded once secondary insurance processed.
When I declined to continue the conversation, her response was a cold, uninterested "Have a good day." No explanation, no attempt to discuss options, and no effort to retain a potential patient. I never even got to this office's actual pricing because I was being rushed off the phone.
For comparison, I contacted Monarch Dental, and the experience was night and day. They reviewed both insurance plans over the phone, gave a clear explanation, and booked my son's surgery in under 48 hours. The surgeon's reviews were excellent, and the process was seamless.
We're now booked and moving forward--but this office lost a potential customer due to poor communication and lack of patient care. Final recommendation: if you have secondary insurance or want clear billing and options, proceed with caution here. National dental groups offer a far smoother, more patient-centered experience.
