We had a very positive experience with Street Plumbing. Very good communication. Nick did a great…read morejob doing repair work in our place and did a fantastic job cleaning up afterwards. We would definitely use them again.

I had Street Plumbing out to fix a leaking toilet. They replaced all the inside working parts. it…read morestill leaked so they sent someone to adjust and it worked for about a month. Leaking again so I called thinking it would be under warranty. she said it would be $495 service call just to look at it again. No way am I paying this just to have it looked at. Called someone else to fix.

Jerry Anderson helped our family out with many plumbing jobs over the years in the Kenwood area…read more He is about as trustworthy as they come! He does a great job and may humor you in the process.

Eric Nelson Plumbing came out to replace my old toilet with a new Gerber Viper…read more Excellent work, excellent communication. They confirmed that the infrastructure, water pressure, piping etc. would support the new toilet. They were careful of my hardwood floors. They installed the new toilet carefully and quickly with attention to detail. Also, great price! I am very happy. My new Gerber Viper standard height toilet is a big upgrade.

Really poor quality work. They work with blinders on and don't care about how their work affects…read morethe rest of your project. They made multiple obviously poor decisions without consulting me that left my project in a bad place. I decided to have another plumber remove their low quality brainless work after Erik Nelson offered to charge me more to fix these obvious mistakes. Their warranty is meaningless. Never again.

Adam from Roto-Rooter arrived on schedule and proceeded to diagnose and the do the necessary work…read moreto clear our drain blockage. He was thoroughly competent I work very hard and fixed our problem and a short period of time. I do that, but write his boss. I would want 10 more like him. He's a treasure for your company. Bill

On time, great service, fixed the problem at a good price! This was an emergency Sunday service…read moreand the serviced within 1 hour and it was great. Thank you!

Warning to homeowners--especially first-time buyers. We…read morecontacted Roto-Rooter requesting a plumber to evaluate a ceiling stain. There was no active leak, no standing water, and no emergency--just a stain. Despite this, the situation was presented as urgent and severe, creating pressure to act immediately. Within 10-15 minutes of arrival, we were asked to sign authorization paperwork without a clear explanation of what we were agreeing to or the true necessity of the work. Instead of sending a plumber on day one, a water mitigation team was dispatched immediately, and a plumber did not arrive until three days later. We were under the impression that a plumbing assessment would occur before any invasive work. We later learned that had a plumber evaluated the issue first, the ceiling opening could have been significantly smaller--less than one-quarter of what was cut. Even the professionals who later repaired the ceiling confirmed the demolition was excessive and unnecessary. The billing practices are deeply concerning. After-hours pricing was applied broadly, including to materials, which do not change in cost based on time of day or federal holidays. While labor rates may vary, materials do not. Applying after-hours rates and O&P to materials feels like intentional inflation, not cost-based pricing. Nearly every line item appears maximized, and while we were able to prove a few clear discrepancies (such as drywall square footage), many others remain questionable. It is also hard to ignore how differently services are priced when insurance is involved. As out-of-pocket customers, we lacked the leverage insurers have to challenge inflated charges, and that imbalance appears to have been exploited. Independent professionals have since told us this entire issue--including repair--should have cost under $2,000. Instead, we were led into a far more invasive and expensive process under the false impression that immediate action was required. Any later attempt to reframe correcting improper after-hours pricing on materials as a "goodwill gesture" is misleading. Accurate pricing is not a favor--it's a basic obligation. This experience reflects poorly on Roto-Rooter's practices and their treatment of customers acting in good faith. I would strongly caution others to get independent opinions before proceeding, especially if you are told something is an "emergency" when it clearly is not.

Roto Rooter came today at 12:25. my window of time was 8:00-10:00. i received a phone call at…read more10:00 saying he was on his way. finally showed up 2.5 hours later and i got no explanation or apology. he augured the toilet - was here and left in under 30 minutes, charged $325 and told me if it didn't work, he could come back, remove the toilet for $600. he used no protective cover on the augur, so now my 2 year old toilet is full of scratches. would NEVER use them again.

I requested service for my jammed disposal. They came to my home…read more They Inspected my two year old disposal for 2 minutes literally. Said they would check my warranty on my disposal and give me an estimate on whether the repair would be covered. Left my home. I received an email estimate to totally replace my 2 year old disposal for over 725.00. No warranty coverage was found. I turned down the estimate. I googled how to fix a disposal and found an Alan wrench to fix it. It remains functional and unstuck. I was mad. I felt Mr Maison plumbing and drain company did not do a thorough inspection of my disposal before announcing it was dead. Exploiting me and my stuck disposal for maximin profit. I sent an email describing my unhappiness around the service I received and sent a picture of an Alan wrench as a possible tool they may use in the future to help with their diagnostics. I received an email back stating never to contact them and their staff again and I was the problem. Avoid this company. Professional and honest delivery of their service and respect for the customers experience is absent.

On Friday, December 19th Mr. Maison Plumbing & Drain sent a staff member to do a home warranty…read moredishwasher installation. While the staff was installing the dishwasher he had damaged my counter. In my opinion it was due to blunt force. Immediately the staff stated it was there when he arrived but did not take actions to inform me prior to installation. I overheard him telling his boss he believes the damage was due to weight. However, if this were a true statement, when you apply weight on the countertop where the area was damaged you would see the damaged area split and it does not split when applied with weight. My counters are brand new, installed May 21, 2025. There was no damage prior to his arrival. I was patient with them as the holiday weeks were approaching and the person answering the phone stated the owner was on vacation the week of Christmas. I called the week of New Year's and he stated the owner was out until that Friday and I would receive a call upon his return Friday or Monday. I spoke with him one last time Tuesday 1/6 stating they will get back to me once a review meeting was had. I called back a few more times and left voicemails with no return call. I called my home warranty company on 1/13/25 to reach out to them for response and they have been non responsive. I would like my counter fixed. At this point I don't trust this company to do what is right to schedule fixing it and would like to ensure it is fixed appropriately independently. I filed a complaint with the BBB on 1/16/26 to try to get a response and no response was completed. Would not recommend this company. They do not take accountability once they have wronged their customer.

Spetz plumber Bill was awesome at work He diagnosed the…read moreproblem quickly and did a thorough job in fixing the leak Did cleanup after the fix and left the place spanking neat He explained the fix and gave a guarantee for a year too Very professional indeed!!

We found ourselves with a very corroded galvanized pipe that was slowly dripping. We contacted…read moreSpetz and had someone come out quickly to assess the issue and provide us with an estimate. We had them come out to fix it the very next day as they had an opening. They did excellent work and we will definitely use their services in the future!

We have had the Sewer Rat team out to our house before and were extremely pleased with the result…read more We especially appreciated their down to earth pricing and approach after having a "bigger name" plumber come out and quote us over $15k for redoing our entire system. Our annual main sewer line cleanout was $380 (a fraction of what we've had to pay for emergency services in the past, SUCH a deal) - we live in an area where our pipes are made of clay, so roots grow through the pipes and we need to get them cleared out regularly. We are going through a lot right now - we have an infant, I am postpartum, and our house is a mess right now, but the technician took it in stride and even talked with us about their kids. I appreciate the kindness and professionalism from their team and would wholeheartedly recommend this company to anyone in need of their services.

The work that I eventually had R.T.S.R. do was very solid. The guy that did the work showed up on…read moretime for both the initial quote and the actual work. The work that was done was, to my eye, top notch, and I have no complaints at all. The item preventing a five star review is in that I'm not a huge fan of the initial quoting process. I was informed prior to arrival, that there would be a quote fee, and that if I went with the job, that quote fee would be applied to the final job (effectively eliminating the quote fee). I hate it when companies do this, as it feels like I'm being pressured to not seek competing quotes. But I also get it: people don't work for free, and sending someone out takes gas and time that could otherwise be generating revenue. So as much as I don't like it, as I said I get it. What I don't get is that a couple of times the guy that came to do the quote (and eventually did the drain work that I needed done immediately) needed to call a master plumber a couple of times, and for a separate job of galvanized supply pipe replacement, a quote could only be provided in a range without an on-site visit from said master plumber. So that's where I have a bit of a sticking point - if you want to charge for a quote, that's totally fine. But don't send people that can't provide a total quote without being to consult with a master plumber, and can't provide a complete quote for the scope of a job. If you want to send out junior plumbers to handle basic quote work, that's totally fine. But you can't have your cake and eat it too. If you want to send a junior plumber, those quotes should be free, with the paid quote coming when a master plumber has to take a look. I would totally recommend R.T.S.R. to handle any plumbing job, but I really do think their quoting practices need a bit of an examination.

Excellent service Very prompt…read moreJob well done Customer service is friendly and helpful

Replaced an old gas water heater that stopped heating. The plumber turned off the gas supply,…read moredrained the tank, and hauled out the failed unit. He set up the new water heater, replaced the worn copper supply lines, and installed a new shutoff valve along with a thermal expansion tank. After reconnecting the gas line and checking for leaks with soapy solution, he lit the pilot and verified the water temperature reached the set level.

I had a toilet that was leaking and Isaac came at the time we had agreed on. He diagnosed the…read moreproblem which was that the flooring around the toilet is too thick so 2 wax seals are needed. He also insisted on replacing the toilet valve which had always worked before. He stayed quite a while making sure the leak was gone. Overall he did a fine job but it was very expensive (nearly $500) for what amounted to a wax seal and valve. He did leave wax ring crumbs on the floor for me to clean. He charged a trip charge of $60 which was not in his quote and this added to the sticker shock. I would be happy to hire Isaac again but I just can't afford the cost.

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