This review is regarding my first hand experience seeking information on various programs offered and to ultimately schedule treatment at the company's Gilbert facility.
Despite advertising treatments for mental health conditions like depression, anxiety, PTSD, and trauma, it appears this clinic lacks the necessary in-house expertise to effectively understand the unique needs of individuals with these conditions which appear to be outsourced to others (aside from the Ketamine infusions conducted by the owners). The owners, who are anesthesiologists by trade, clearly all have qualifications and expertise in treating pain, and freely admit their specialty is in pain and not in mental health matters. However, depending who you talk to during your consult, they might even attempt to convince you to quit your meds, even if prescribed and are working effectively.
During one inquiry, one of the owners/anesthesiologists couldn't even explain the basics of their "Combined Ketamine Treatment and Neurofeedback Therapy for Improved Mental Health" or how it worked and recommended I watch a video to figure it out as he only deals with the ketamine infusion aspect, further highlighting a significant detachment from crucial aspects of patient care.
The dismissive and narrow-minded attitude of at least one owner/DO towards diversity of perspectives for patient care is appalling. When presented with information or experiences not fully aligned with his beliefs, he callously brushed them off, stating, "I don't care [about your experiences]...you are never going to change my mind" at which point a "patient" spontaneously arrived, he abruptly ended the call with no resolution or offer to speak later to answer the ONE question I actually called about in the first place. This blatant disregard for patient concerns and experiences is utterly unconscionable in any healthcare setting and speaks volumes about the lack of empathy and professionalism at this clinic, at least from one of their providers.
As a for-profit corporation, it is clear one of their primary focuses seems to be on maximizing profits rather than prioritizing patient well-being. The three primary doctors are also the owners, who seem to also do the intake, consultations, offer treatment recommendations, and price quotes. Conflicting price quotes that I received for the same treatment package within a day from two separate individuals raise serious ethical concerns. It's evident that financial incentives dominate which services and treatment recommendations this firm chooses to offer and supersede any genuine concern for patients' health and welfare.
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