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    GiGi’s Gelato

    5.0 (1 review)
    Closed 12:00 pm - 4:00 PM
    Updated 3 months ago

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    Recommended Reviews - GiGi’s Gelato

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    1 year ago

    The best Gelato I've had since Italy, I think this is even better too! Scott and Gigi are the best - very highly recommend!

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    Scot S.

    Thank you sooo much Rachel. You’re the best!!

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    Ask the Community - GiGi’s Gelato

    Tifa Chocolate & Gelato

    Tifa Chocolate & Gelato

    4.7
    (60 reviews)
    30.6 mi

    On June 27, while my family and I were on vacation in Ballantyne, we decided to stop by Tifa's for…read moregelato after dinner. It was our first time visiting Charlotte, and after seeing that the shop was open until 11:00 p.m., we figured it would be the perfect way to end the evening. We arrived just a few minutes before closing, but since we only planned to order a couple of scoops of gelato, we expected to be in and out quickly. Unfortunately, the experience was disappointing from the moment we walked in. Rather than greeting us or welcoming us, the employee immediately said, "Hey guys, by the way, we close in two minutes." There was no hello or friendly interaction. As we ordered, one member of our party asked to sample a couple of flavors, and the employee seemed visibly inconvenienced. When I asked if they had caramel drizzle, her response was simply, "No," with no warmth or attempt to offer an alternative. I completely understand that arriving close to closing can be frustrating for employees, and we were mindful of the time. However, the doors were still open, the posted business hours indicated the shop was open until 11:00 p.m., and we were respectful customers who knew what we wanted and intended to order quickly. What was most disappointing wasn't that they were closing soon--it was how unwelcome we were made to feel. As first-time visitors to Charlotte and Ballantyne, this wasn't the hospitality we expected. Customer service matters just as much during the last few minutes of business as it does throughout the rest of the day. I hope this feedback is taken as an opportunity to remind staff that every customer deserves to feel welcomed, regardless of when they walk through the door during posted business hours.

    Sweets always make my day. After a big meal next door at Imperial Treasure…read more This is just the place to cool down the spices. I had coffee and chocolate combo. So smooth and not overly sweet.

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    GiGi’s Gelato - gelato - Updated August 2026

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