I had my Pc broken. Was problem whit the screen. I went to one of computers repair shops.On 16.12.11 Witch on TCR call" Repairs direct" one of engineer checked and told me is the problem whit a screen. His told me if his got same screen his will fix pc in few hours time at the same day. Will cost me from £35-90. I agree whit him. I left my pc. Apparently this shop dident have same screen for my PC. His said will takes more then one week to get to the store. Because of the Christmas time. His was really nice and honest to me.His even dident charge me for diagnostic. So i went to other store witch call Gigabyte Electronics on 257 Tottenham Court Road W1T 7RE. I explain where the problem whit my PC. I asked how long will be replace the screen and how much will cost me. They said will be charge me for diagnostic screen £35. One of the sales assistants, told me.This coputer really really good. And Worthing to fixed.His was saying i should leaved my Pc they will do the best to fix. Then his said i shoudent trust to other shop witch i went before.. (for me was sound strange,because his even dident looked at mine HP computer,his just asked me paid £35 and they will call me on the next day to give me diagnostic).I asked or his for sure be able to fix my pc before Christmas. His was saying- yes.100%. So i paid £35. And his gave me receipt on A4 size paper.On the receipt saying all diagnostic may takes up to 72hours.But his still was guarantee they will make diagnose on next day. next day was( saturday) i was waiting for a call from Gigabyte electronics i dident get call from any one. I decided to call them. One of the assistant pick the phone his said engineer is not there,so his cant help me. His said they will call me on Monday. They didnet call me again. After 6pm. I call them. So they put me on hold for 20min. End the end they hung the phone on me, Then i again call them. I asked was the meter? They said they can tell me because engineer went home. Again they promise call me back on Tuesday. Now i was waiting again for call. Like before promise just was the promise! no call from them for all day. Again i call them after 6pm. I asked who is charge in a shop. One of the man his said his is the manager. Then i explain the situation. Then his said to me straight away. I shodent call them, because i inter up them job. I asked about my pc his said we will call you back wend will get diagnostic. So that mean what said on receipt A4 size paper clearly Diagnostic takes up to 72 hours! In my counting its already more then 100 hours gone. His said im stupid and not understanding what said on the receipt. I was in shocked wend i get this from the manager. his started talked whit me wit hight tone. I hung up the phone. And decided go to the shop. Wend i walked in the shop. I asked for manager. His straight away was aggressive to me and his asked me leave the shop. because i can scared all the other customers. I was nearly call to Police. This is not like a shop. I felt now im in trouble. I was sure something wrong. I left the shop. without the answer and without my pc (HP). I codent believed im in 21 century. This is London? How this shops still excites? In central London? really still cant understand Any way decided wait one day more. I called them back on Thursday. One of the sales assistants explain finally what happen whit my pc. need to be replacement lid cable. And will be cost me in total £119! i thought ok. other ways i will could change something from inside my pc (sounds dodgy). Because i dident trust them for sure. I agree to fix my pc.After more then week call me witch was on 07.01.11 i was surprise they call me back. One of the assistant said they fixed 90%of my pc. i asked what his mean? His said i have to buy new screen. have to be change,for new one. If i want will cost me extra £120!!! This was surprise hear from them! I dident know what to said. Really this is the same like stole my money already and they want more. I said ill will come to the store on monday 09.01.11 I went to the store around 6pm. Was the other manager and his try to explain what happend and why is not fixed my pc. His said for sure i can used my pc 3-4 hours (sounds funny). then i need press the start buttom and starts again working. and all problems is sort it. So his turn on my pc and his asked me or ive got cable charge the battery. Im said why i have to carry cable? end the end his found cable in a shop. his said give me a minute. his turn computer to his side. then his show me for few seconds. -you see its working. then his turn my pc to his side. his was something doing. all the time opening-closing screen.now i have wait 5 more min. I was waiting 20min. then his took money and gave me my pc. Then of engineer came and said im not giving you even guaranty. Im said why because you Hp coputer could be broken any time. Because i have to change Pc screen witch will cost me £120 but they can give me discount for £110! i knew it read more

I never ever left a comment or kind of survey in my life, but i had such a bad experience in GIGABYTE ELECTRONICS that I feel like I have To write this and warn whoever from these truly unfair peopleAVOID BUYING FROM THIS SHOP!!! the employees ( especially the managers, big frauders) will surely try to get rid of their own responsibilities, for example refunds or warranties..they don't Have a head Office, so if you will have a bad experience there will be no one that can help you or someone to complaint to simply your words against theirs! I had to bring back my samsung pc after 6 months I bought it in ex-display, because the pin of the charger was faulty..There was no physical damage at all.. It was just a faulty part of the pc. The manager was obviously saying the opposite accusing me to have broken it when I surely didn't, he also tried to show how sensible can be a pin charger of a computer by putting a pen inside it with strength and then probably blaming me of physical damage!! after all The engineers of the shop replaced the piece with a new one(without even letting me know) and after one month, I went to collect it and they charged me 115 £, because they said that the faulty part was not covered by the warranty as is not a hardware problem!!!! I paid the amount telling them just I didn't want to see them ever again, but of course that didn't happen, guess what: I experienced exactly the same problem after 5 months, and of course the faulty part was covered only for 3!! I can now say that I did a big mistake buying an ex display pc from them, because the warranty wasn't covered anymore by samsung but by G.E.. I wouldn't have regret of going to PC WORLD or CURRYS: if I would have the same problem it wouldn't have gone the same wayPEOPLE DON'T DO MY SAME MISTAKE!! It's defenetely better to buy valuable things from reliable and famous companies! SIMPLY HOPE THE WORST FOR GIGABYTE ELECTRONICS..that just what you deserve. read more

AVOID Gigabytes at all cost; they are crooks. Ignore the positive reviews on here they're written by the management. I don't normally write customer reviews (positive or negative), but my experience with Gigabytes today was so bad I feel I have to warn other customers. They sold me faulty equipment, and are employing dishonest tactics to avoid rectifying the problem. Basically, I bought an Acer netbook two months ago. I tested it soon after purchase and it seemed to be working OK. Then I switched it off and didn't use it for one month. When I tried to switch it back on again it didn't work no green light or anything, even though the lead was plugged in. I returned to the shop to enquire. The manager was very defensive and immediately accused me of killing the battery, claiming that batteries die if you don't switch on an appliance for a month. That is blatantly untrue. In any case, the computer wouldn't work even with a lead plugged in, so I couldn't have recharged the battery anyhow. They tested the computer and it wouldn't switch on. So the manager then changed his story and now claimed that the laptop wasn't working because the lead I brought to the shop was not the Acer lead that came with my computer. His colleague picked up a generic lead from the counter and claimed that it was mine and that I must have swapped it accidentally at home with my Acer lead. But I brought an Acer lead to the shop! They just switched leads under my nose. After a lot of arguing, the manager then accused me of being dishonest because I don't go to church. I was in shock. What has religion got to with this?! I have never experienced such bizarre, rude and dishonest service. I now have a computer that doesn't work, bought from a company that will go to any length to avoid rectifying the problem. I'm reporting Gigabytes to the consumer watchdog. DON'T buy from this shop. read more

Walking in wanting an Apple, I ended up taking a whopping tera-byte of an HP out with me. A choice justified at every stage by the smart tech Gigabyte Boys. They fed me knowledge and even some of there amazing flat bread and curry! The kind of patience and finish to their service is exemplified in the way they broke down and explained the NVIDIA graphics cards vs Radeon; the SSD advantages; the fault with the new (very sexy) ACER of which I declined to purchase due to a faulty NVIDIA graphics card problem with all series/makes; the techy motherboard information passed on is endless. The turn around for requesting the full specs of the laptop, to receiving a fully checked piece was exactly 7 days, helpfully including Sunday as a working day. Despite the January 2013 snow, I received all and more by way of a promise to further support services from Gigabyte, and, an honest smile, albeit through shivering times (no flatbread to keep us warm, this time on collection). A final word would be the difference in personalised service from the likes of PC World and even John Lewis, Gigabyte is independent and will 8/10 times already know the insider information on faulty NEW merchandise (as was the case with the ACER). Some of the online shops such as pixmania.co.uk are in fact subsidiaries or part owned by PC World/Curries and therefore still don't necessarily provide you with the best prices; if anything, they don't even sell some of the better/best versions of laptops specifically, as was the case with my Windows 8, i7, 1TB, 220SSD, HP (Hewlett-Packard) ENVY DV6 7200ea (I highly recommend £1200). Go in with a pen and paper and the Gigabyte Boys will know you want their experienced brains first and foremost, their brawny merchandise shall follow suit! Expect flash flatbread and curry moments. read more

I had a problem with my iMac needing a replacement drive. Apple Westfield couldn't help as they were Out of Stock and sent me by Appt to Regent St. Despite this all being arranged by Apple and after struggling across London with a iMac Apple regent St told me they couldn't sort anything for a week this is after having everything confirmed BEFORE I left remember. So there I was on Regent St weighed down with an iMac with a b*ggered drive and deadlines looming! What to do Well with a little initial misgiving I went to Tottenham Ct Rd to try and find a replacement drive with the intention of doing the swap myself or getting a engineer in if the task eluded me. Try a few stores and then visited Gigabyte a little shabby from the outside, but they had the right thing (actually a higher spec at a much much lower price) and I was happy to purchase. Service was great, and I really mean great left the Apple store genius standing and couldn't do enough to help make sure I was happy. They even fitted the drive for me at NO extra Charge It was done in just over an hour and the Systemis now up and running fine, working tickityboo .. Great service from Chirag. I have read the comments from others less satisfied and it does not match in any way the experience I received I will use this company again read more

I had a limited budget and knew I couldn't go over this amount I went into a couple of stores before going into Gigabyte Electronics and spoke to a guy called Neil who was so helpful. I explained by monetary limitiations and he explained exactly what I could obtain in terms of a laptop and printer that came well within my budget. He even threw in a laptop case and mouse free of charge. I have phoned up a couple of times since making my purchase and asked for assictance on a couple of technical ponts and the time they have taken to asist me is incredible. Thank you to Neil and the other members of staff at Gigabyte Electronics read more

Having had great difficulty tracking down a charger for a Samsung Series 9 ultrabook, Gigabyte Electronics came up trumps. Chirag was informative and helpful and although the item cost more than I'd have liked, they had it in stock which is more than can be said for many others. I'm in no position to question the negative comments of others, but my experience was very positive and from my perspecxtive the real villains are Samsung who (a) produce a charger that doesn't last and (b) make it extremely difficult to replace said item. read more

Horrible company. Unethical in their dealing with their customers. Avoid at all cost because if you do not it will cost you! They charge 30% restocking fee. In their terms and conditions they say they MAY charge a restocking fee implying that have the option to exercise some discretion. Will charge you 30% plus vat to 'restock' an item. Even if unopened and returned on the same day. Outrageous. Manager blames the government. The sooner this company ceases to trade, as they will, given the way they treat customers, the better! read more

My computer had a screen problem, so I went to Tottenham court road, which is a short walk from my office. I looked at a few shops and decided to give the laptop to them. they charged £35 for diagnostic. they said, they had to order the screen as it was not in stock. They managed to give me the laptop back in 2 days. the job cost me £99 and they deducted the £35 they charged for diagnostics. The laptop still working with out any glitches and all in all very happy with the service. will gladly go back. read more

AVOID! AVOID! AVOID! I was advised buy a sales assistant some accessories for my pc which simply didnt work! When returned with the receipt i was told no refunds. Terrible customer service and a no returns policy which is not mentioned when purchasing. After arguing my point i was offered a refund but with a cost of 30% of the total bill! Disgraceful. AVOID AVOID AVOID! read more

Very good service. Due to a misunderstanding the product I bought first time was not compatible with my MacBook Air. But they changed it with no problems. I would definitely go back and use them again. read more