My wife and I took 2 of are cars to get Vin verifications done. They were very polite and did the…read moreverifications in 15 minutes. I highly recommend.

This business does not exist. There was an auto repair shop there, James Auto but it closed. The…read morepost is a joke. The guy that used to run James Auto just works on his own cars.

This business has since been sold and renamed James Auto/Diagnostic LLC. I like it when it was the…read moreGreen Door. But now no. My truck won't start or sometimes start but not stay running. So I had it towed to James Auto. I told the mechanic that I had already replaced the Mass Air Flow Sensor. He didn't know how to properly clear the MAF sensor fault code. All he was able to do was get a fault code for the computer, then he back it out of their shop where it stalled and quit in the middle of the parking lot where he left it. He fails to see that there could be other issues causing it not to start. Told me it was the computer and to take it to the dealership. I asked if I purchased a computer would he install it. He said no. So I had it towed home. That was a Friday. I educated myself online and learned how to properly clear the MAF fault code. Then it started, but only with my foot on the accelerator. That told me I still had a problem with the Throttle. That was Saturday. Sunday I was able to drive it to town and purchase a Throttle Position Sensor. Monday I was able to drive around town and made a couple of stops. Stopped by their shop to pay the diagnostic fee. I admit there was a problem with the computer, but I was able to drive it for almost a week before I changed the computer. I purchased a remanufactured computer that the seller had it programmed and flashed off my trucks VIN. And because my truck keys don't have a chip in them there is nothing more to do. Just Plu-N-Go. No need to go to the dealership. So I paid to have it towed there, paid a diagnostic fee, paid to have it towed home and in the end fixed it myself. If James Auto is going to have just one mechanic, they should have enough experience to get the job done.

Good fast service, no hassle, just get out of there way and they will take care of the problem!read more

I was a little disappointed that I couldn't get the tires I wanted right away, (even though they…read moreare an authorized dealer) it wasn't so much their fault as the fault of the manufacturer's distribution network. They were, however, able to find an alternative that I am quite happy with.

I went there for an oil change and they did it and the price was good. The people that was there…read morewas nice and friendly

If I could leave zero stars I would. Just drove up, as it is a drive thru quick oil change place…read more Not sure which lane to go into I waited for an employee to direct me. Saw three employees including on who walked by my car and still no one motioned me in, asked me to wait, or told me to park and come in. Drove away. 0/10 recommend.

We stopped by to purchase some tires for our RV. Unfortunately it is a particular size that isn't…read morecommon so we had to go elsewhere to purchase them BUT all the technicians were extremely nice and professional! We had some help from Ricky filling up our tires before we got back on the road. He was super friendly and really professional! Really great service in the Auto Center at the West Plains Walmart. We highly recommend them! Thank you guys!!

I've always had a great experience with this shop and the customer service was amazing during this…read morevisit.

I made an appt the day before for * Fuel Filter Change…read more* Oil Change * Cabin Filter Change * Air Filter Change I made the appt for 9 am & I dropped off my vehicle. I was called shortly after to let me know I needed a brake fluid flush which I agreed. I didn't make any plans just so I wouldn't rush them as they were busy. When I picked my car up he let me know they were unable to do the brake fluid flush & that due to that he would apply a discount, they were short staffed & like I mentioned busy so I didn't make a big deal of it. They were attentive, friendly & professional & honest which I appreciated.. I will come here again as I own an Audi vehicle and you can't just trust anyone with this type of car.

Fast, thorough, informative and beyond kind. They gave me information to help me extend the life of…read moremy vehicle. They also noticed I was stressed and upset which is rare for me, their sympathy and compassion was heartwarming and hard to find these days, something I'll never forget. Wonderful place!

Very nice people and good service. Free vacuum with oil change. The total for a regular oil change…read morethe vacuum check all fluids even filled up the wipers fluid was 41.60 with tax

During our recent road trip, we needed to have our oil changed unexpectedly. Valvoline came to the…read morerescue! They were able to squeeze us in before they closed for the evening and they did the oil change quickly and efficiently. The price for the synthetic oil was also great (better priced than what we get at home). Thank you for the speedy oil change and great service!

Ok I gotta share about Valvoline Express in Rolla across from Kroger's. They recently opened and…read moreit's my first trip there to get a quick oil change. I had wasted a long time in line at another place that will go un-named (wallyworld) and finally left to try somewhere new. This place was pro from the start, but then halfway into the procedure they came to me and said that a small vacuum hose had broken when they were accessing the air cleaner. A new part was on the way and it would be on them, but take a few more minutes. Then another hose and the nipple on the air cleaner broke. It was all old and dry rotted. They repaired it all no charge tho I offered to pay for the extra parts. They could have easily changed the oil, closed the hood and sent me down the road to be surprised later. But no, they did the right thing and earned a new customer. It's easy to complain when a biz does wrong, but I'd like to compliment them for a job well done, here and on Yelp.

I took my SUV here to find the culprit of why it was losing coolant. After a full inspection of my…read morecar, the reason was my water pump had decided to bite the dust. Also, the wrong brakes had been installed previously on my car (not by Firestone), resulting in my car shaking a lot when I was braking. They were very upfront with me, and understanding when I felt that the price was steep. They showed me the issues while my car was on a lift, and also pointed me in the direction of coupons to help with costs. Everyone I had the pleasure of talking to was extremely friendly and helpful. I will 100% use this Firestone location again! Their customer service was 10/10. My car is back in commission and I couldn't be happier with the service I received.

Wouldn't recommend the owner uses the shop for his own personal vehicles and makes customers wait…read more Unprofessional and lacks confidence.