Local company. Quick turnaround. Always on time and friendly. Very knowledgable and informative…read more Lost star for not following through on items like requested quotes. Told on two different visits we would get an email with a replacement quote and not received. IMHO, might need to follow up to get a quote, but the service and quality were great.

Over the past 7 years we have called on SQS roughly 5 times. We have been pleased with their…read moreprofessionalism and pricing. They are friendly and take the time to explain. We have 3 heat pumps serving 2700 square feet.

I have a home warranty with AHS and Efficient Air was assigned to the project. AHS is not always…read moreready to do what you contract says, so it takes time. Mark and his team worked to get exactly what was needed to fix out unit. When technicians come out, they have you between a rock and hard place if you don't have an understanding of how these units work.. Ours is 20 years old, and they could have told us, you need a new unit, and several companies did... Mark and his team, no you don't, you need a few parts to. upgrade what is faltering. I'm grateful beyond words for these men that came here with great integrity to do what was needed.. There are many companies, even family owned ones, that only think of the bottom line.. This team looked at us, knowing full well we were at their mercy, and they did a job that could have only been done by people with integrity... It's easy to complain when we don't get what we want. But most hardly take the time to lift up when a good or great job is done.

Some months ago we had a problem. I frankly don't remember what it was, but it was a problem with…read moreour air conditioning. Someone came out quickly and solved the problem quickly and told us what we could do to make the system operate efficiently. When I spoke to the office to complement the service provided by the technician. I was told that it was in fact the owner of the business.. WELL DONE! Thanks...

We've used them twice…read more The first time we had 2 leaks in our cold water lines. I was able to patch one but the second was at a T union and needed to be replaced. They were able to come out quickly and take care of it. They did quality work at a great value. The second time, we had them relocate and add a hose bib. They performed the service requested ahead of scheduled and the fished product looked great! Definitely use them for all plumbing needs.

Done Right Plumbing came through for me again!!! We lost water first thing in the morning and Jay…read morehad his guys out to my house fast!! The service and professionalism are outstanding!!! His prices are more than reasonable and I trust they will do a great job. I will definitely be using them for future work and will recommend them to anyone who needs a great plumber!!!

Tailored Air Systems was a great choice for fixing my AC unit. They were able to get me on the…read moreschedule that same day my AC went out. Since they keep parts on the truck I had my AC back up and running in no time. They were both very informative and upfront with cost.

From the owner: We are a small locally owned hvac company. We pride ourselves on providing great old fashion…read morecustomer service. Tailored Air opened in 2021 to provide Hanover county and surrounding areas with worry free, high quality, service , and installation tailored to fit your needs, At a fair price. Call today to schedule a free estimate.

I've been a customer for 20 years. Nine years ago, they replaced the current heat pump/AC system in…read moremy house, and I've had a maintenance plan with them off and on since. The AC stopped working during the hottest week of the year. (Of course.) The good: they answered the phone quickly and nicely. A tech was assigned to come out the next day, and he did. He knew his stuff, and was super-nice. When I eventually had the unit repaired a few days later, this tech, too, was very knowledgeable and nice. Everyone I talked to or worked with was both knowledgeable and nice. People called back when they said they would, and showed up when they said they would. It feels weird giving compliments on what SHOULD be minimum expectations, but it doesn't feel like many businesses care about that kind of stuff today. It's clear that they do. And I am thankful for that. I am also thankful for their ability to get parts pretty quickly. It helps to be an older company with connections. The bad: the prices are, plainly and simply, gouging. I mean, ASTRONOMICAL. Like a blow to the face. I received an alleged "discount" because I had a maintenance plan, and even that amount was super-high, meaning that the price I would've been quoted without the "discount" was (again) astronomical. Of course I was desperate (98° temps with 85% humidity causes that desperation), and felt because they had experience with the unit and the parts were covered under warranty, that it would be quicker to go with them. Had I not been desperate, I would've shopped around. Quotes are done by job, and not by the hours on the job, and I realize that. More knowledgeable techs will take less time to do work, and I realize that, too. It was still high. I made the choice, and I don't think I would make a different one if I went back in time.

We have been James River Air customers for almost 30 years…read more Have had them do all the hvac, plumbing work at our house during this time We had a unit go out last year and we bought their top of the line model We have had that unit go out this summer during this heat wave with a pregnant lady in the house They sent a tech out after insisting. It was going to be 4 days until they could come out to my new units shut down in 100 plus degree heat. Tech told us it required a special tech that cant be here for 2 days I cant believe James River sold us a unit that any of their techs couldn't fix. If they had told us this we would not have bought it They have now left us until said tech can come out James River is going to loose my future business and If anything negative happens to this pregnant lady or baby I will be consulting an attorney

I would give these guys 6 stars if I could! Fast, honest, very fair pricing. Stayed until after…read more10pm to get the job done. Explained and showed us everything very clearly. This is what you want in a repair service!!

Mike went out of his way to make sure my family had air conditioning when the weather was going to…read morebe hot and he had to deal with my insurance company. Great service and he definitely went above and beyond. I would definitely recommend them.