Never hired them and never will. We moved in a space close to them and previous owner used to have an AC maintenance contract with them - he gave me their number and the name of the technician who was coming our quarterly. I call them, I explain who I am and that X used to do the maintenance. I'm being cut off "X is no longer with us". I'm like ok... I explain that I don't really care if it will be x or someone else performing the maintenance and if I can get a quote and get this going. Lady replies "I will work on it" and hangs up the phone. I was a little confused - she never asked me the email or phone number. The quote never came. Since, we had an AC emergency too. I decided to give them a second try (they are SUPER CLOSE) - the lady tells me in a super bored tone (as if she was doing me a favor she picked up my call and was assisting me) it will cost me an x amount of money for someone to come out and tell me what's wrong and then they would quote a repair. Then I asked if I chose to do the repair with them if they would waive the fee and she's like no. I mean... I understand and am familiar with running small businesses. I understand you don't wanna send people out for free and be at a loss. Freaking use your brain and include that fee into the quote and pretend you're doing me a favor. Don't be just plain rude. Twice. Sorry but I won't try getting someone else a third time. Maybe technicians are good but so are other technicians in places with better customer service. read more

Highly recommend Gibson Air. This company has everything you need for all heating and air conditioning service, repairs, and new installation. I have purchased two new complete home units from this company and I have no complaints. Yesterday I needed service for a heating problem. after 14 years. Brian P came out and did a wonderful job. Brian gets 5 stars for fixing the problem fast! He did an excellent job diagnosing the problem and repairing it perfectly. It was super cold in NV yesterday. Dec 14th. I also want to give Cari 5 stars for her part in helping me out. She is great! Will be calling soon for my annual service for both units. Thank You! Gibson Air! To the rescue again!!!! read more

two years ago Gibson air installed my A/C. They did a great job. I made appointment this year to have them give it the eyeball and see if any maintenance was needed. Nobody showed... I called and the receptionist just said the tech that was scheduled to come to my house was "let go" I wasted most of my day sitting here waiting, when I have other things to do. It is not a good sign when a company tells you they fired their employee. It is disappointing that they did not have the courtesy to call me and tell me no one is coming. It is even more disappointing that all they could do was offer to reschedule. At no time did the receptionist offer an apology, no "sorry for the convenience" - absolutely nothing... read more

The good: They were able to come out on the same day that I called for service, and they did show up within the 3 hour window I was provided. The technician who showed up was courteous. The bad: Like most A/C companies, they are pricing predators when it's hot outside - they're counting on customers not knowing any better so they gouge the hell out of them for simple parts/repairs. I was quoted $625 to replace a single capacitor within my air conditioner - $245 for the part (which costs $15 online - I paid a couple bucks more to a local appliance parts company so I wouldn't have to wait for shipping) and the rest of the quote was for labor - which I completed by myself within 15 minutes. I won't use this company in the future - I know they have to make money, but the markup for this job was absolutely insane. read more

Damn you Vegas summer!! It never fails that your unit will go out in the worst of conditions. The company I normally call couldn't make it out today so I found this gem on Yelp. They were able to send a tech out within an hour and he was AMAZING. Edgar, THANK YOU! He was so thorough and told us what we should do to maintain our unit. Thank you so much for your fast response in unbearable weather and most important thank you Edgar for your professionalism and honesty. So highly recommend this company! read more

Steve was great! Diagnosed, told me what he needed to do, and explained what he was doing as he let me watch--learning experience. Quick and painless! read more

This review will remain negative until their follow-up is satisfactory. At this time I am looking into a new AC Discount through Nevada Energy that this company is a participant of. Prior to the payment and installation of my unit, I asked about any discounts, rebates or new AC programs that I can take advantage of and they gave me their own discount off their cost for the unit, but after I specifically asked about the NV Energy new AC Discount that they are listed on the NV Energy website as being a participant of, I did not receive it. I'm not going into the details in the event that this matter will be taken care of but I am actively pursuing this and will update my review accordingly. read more

We have used this company for well over 20 years. They installed our current system and we use them to maintain our units twice a year. We also have a home warranty contract with American Home Shield, which Gibson does not participate in. Our heat pump recently went out and the clowns sent out by AHS misdiagnosed our issue and AHS denied our claim. We called Gibson and they came out the same day, which is not unusual for them. Their tech, Jaime, did a great job finally solving our issue. His persistence was obvious and very much appreciated. When it is time to replace our system the first contractor we will call will be Gibson. read more

We've used this company for a/c routine check ups and maintenance for several years and are satisfied with the service.

We have used Gibson air for all our HVAC needs in the condos we own in Las Vegas. Our latest experience today with their tech Paul reinforced our already high opinion of this company. As always their tech was prompt, professional and courteous. There is no reason to use anyone else but Gibson for your air conditioning needs. Janet & Mike V. read more

Steve was our technician he was friendly and knowledgeable. Our appointment was scheduled for the following day, but due to a cancellation, they were able to fit us in, same day service in Vegas heat! Thank you, Gibson Air. read more

Outstanding A/C annual maintenance. Robbie was my technician. Very professional and thorough. Explained everything he was doing. Gave some hints on future preventative measures as well as common things to keep an eye out for. Will continue to use them as I have the last several years for all my HVAC needs. read more

Excellent customer service from start to finish. Certified Trane technicians for warranty service.

I had two service techs from Gibson Air come to my home to diagnose and repair my air conditioner. I only have one person's name (Aaron) but both of them were wonderful. They repaired my a/c air handler problem quickly, and their charges were very reasonable. Excellent service! read more

My other unit was having problems yesterday. I called Gibson Air out. I was worried that it would be a big expense and major repair, but turned out to be a quick, inexpensive fix. Eric was knowledgeable, honest, quick, and efficient. Great service! My family and I are grateful! Thanks! read more

We've been using Gibson Air for years and they are always reasonably priced and honest. We found them a few years ago after we had another company come out to fix our heater. The other company (Silver State Refrigeration) told us that the heating core in the unit was cracked and we needed to replace the entire unit at a cost of almost $3,000. With it being such a large expense and not knowing what a new heater should cost, we decided to get another quote and called Gibson Air. The Gibson technician came and it turned out all we needed was a new sensor, not a new unit - there was no "heating core" problem. The sensor including labor was less than $300. More recently, I called them out to look at an A/C unit at my office building. The unit was making a horrible noise and we thought it might need to be replaced. The technician came out and found a screw had come loose and was rattling around in the fan. After over an hour up on the roof inspecting, taking the unit apart, finding the source, and putting it back together we were only charged the minimum service fee. We now use them for all of our maintenance work. They are incredibly honest and I'm so grateful! I highly recommend Gibson Air. read more

We recently had to fix a part in our AC, which cost $120-150 alone, they charged us over $650, and took an hour to replace the part!?! Really?!! So be cautious, as they are way overpriced. Would NOT recommend their services to anyone! Be ready to be ripped off if you use them! read more

Gibson Air has been repairing and maintaining our office and warehouse air conditioners and swamp coolers for the past 2 years and they never disappoint! Their technicians are always clean, professional and extremely nice and explain everything that is going on in a way that I can actually understand. I HIGHLY recommend them! Don't bother getting bids from others, I already did the legwork! Gibson Air's prices are very reasonable and are always quick to respond! read more

Called them on a Sunday at 2:20pm, technician arrived by 3:15. He was friendly and diagnosed the problem, gave me an estimate and it was fixed by 4:15. I would recommend them, I appreciate the speed and quality of the repair. The house feels great. read more

I have used a lot of Air Conditioning repair people and this company is the best. Reasonable pricing, awesome repair technicians, no pressure sales, and QUICK to respond day or night. They don't charge extra for weekends or evenings. Above all else they are very honest, repairing quickly and efficiently. They really are amazing. I highly recommend them!!!! read more

Woke up on recent January morning to a cold house. Furnace had decided not to work during the night. Called Gibson Air and they were able to find a technician to respond within 4 hours. Josh showed up on time. He was clean, professional, understanding and knowledgeable. He spent about half an hour testing and diagnosing the problem and determined it was a burned circuit board. Josh had to leave for about an hour to pick up a new part. He returned when promised, fixed the furnace and left the work area clean. Very positive experience. Thank you. read more

I have been very skeptical on air-conditioning repair companies in this town as I find them dishonest especially during the summer months when we are facing temperatures in the 110 degrees. While I was Driving to work one day i was following a Gibson Air Conditioning van reading their ad and thought I would try them if anything should happen to our system. Well that happened on the following day and called them for service. In all they came out on time found the problem repaired it and did a thorough check on our other unit as well. Ken our service tech was very knowledgeable, efficient, friendly and not giving me any false hope. I WOULD recommend this company for any repair needs. I will definitely use them again Thank you Ken! read more

I had a $7000 rooftop a/c unit installed 7 weeks ago.It now blows warm air.Called for service they can't get to me for 24 hours yet they claim to have service available for 24 hours per day.Horrible customer service.Henderson Nv read more

Called for spring maintenance on 2 air conditioners at my home. Robbie the tech showed up and explained to me what he was going to do and check out. He was very friendly and as I watched him and he gave me some good advice about my air conditioners. He told me that both units checked out very good. I will definitely call them in the fall to check out the furnace. read more

Very poor service! First they forgot about my appointment. I called to find out and they was able to bring on someone after hours. But was still disappointed because I had to leave work early for nothing. The only thing Jeff (technician) fixed was replacing the circuit board protector fuse (charge $180) and only had the fan running. Jeff claimed that it was a bad thermostat and I had to call back NVEnergy to fix it. By this time I've had no AC for two weeks in this heat wave. NVEnergy came in showed me on his voltage device that there's no voltage to start the thermostat and said I needed to call back Gibson Air. I spoke to Jeff from Gibson Air and had the NVEnergy tech explained the situation. Jeff was going to charge me AGAIN for something they didn't fix from the beginning. I told Jeff it wasn't fair for me to pay again for something that wasn't fully fixed during the first visit. Very disappointed considering the reason I called in the first place is their "good" reviews. Now makes me question are their reviews real???????? read more

Jared S. was my technician. He was knowledgeable, courteous, and friendly. He fixed the problem quickly, thank you! I will continue to use Gibson Air in the future. read more

Recently Gibson Air installed a new heating system and a TRANE XR14 air conditioning (AC) unit at my condo. Scott and Larry did a great job with the installation. The heating wiring system was quite complicated. Jeff the Supervisor came and got the heating wiring system hooked up correctly. Both the heating system and the TRANE AC unit are working perfectly. It's the end of November. When I turn the new heater on, the new heater heats my condo to the selected temperature in a very short period of time. Janjse and all the customer service support staff were very friendly and helpful in all my interactions with them. Living in a condo, my new heater and new AC unit required an inspection to make sure the heater and AC unit were installed correctly. When the Inspector came to do the inspection he said that he knew that the systems were installed correctly when he heard that Gibson Air did the installation. He said that Gibson Air is probably the premier company in Las Vegas. read more

Erik delivered top notch customer care!! We bought the spring special and I was super happy with the services provided for that cost. Thank you Gibson Air for keeping our homes vital inter workings running in prime condition. Erik was friendly and provide help answers to some of my random questions regarding our system, since my home is 10yrs old I feel better having some much needed information. read more

I don't usually write these, but in this case, I felt that it was absolutely necessary. This company was over-priced, slow, unresponsive, and had abysmal customer service. I hired them to install air conditioning units into a commercial building. The entire process was a fiasco! It dragged on for many months, cost ballooned way beyond what they originally estimated, and, at every step of the way, as their representative, Jeff, continued to make mistake after mistake, he would try to find someone else to blame. Just terrible. In the end, I spent over $50,000 for a system that wasn't even in working order when they left it. Moreover, when we discovered that they forgot to install one of the thermostats, they tried to claim that it was stolen and demanded that I pay another $600 for a new one. I think not. read more

at the first visit didn't fix the heater and I gut $79.50 charge, couple day after called again the heater not working, I gut code $180 to replace pomp, and I asked to get credit for last charges. tech called the office, they said the price the pup is $380 after I complain, they brought the price back to $180 but they did not cave The $79.50 for the first time the wrong diagnoses did not reimburse me. dishonest company, aggressive, bad manner . read more

I had to get a relative's A/C fixed in a hurry -- family medical emergency. I called Gibson based on Yelp reviews, but later began to wonder whether the owners and/or their friends had written these reviews. On the plus side: After a day in which a (very expensive) part was obtained, the unit was promptly fixed and seems to be working fine. On the minus side: I was spending all my time at a hospital, so pre-paid for the repair (scary!). The technician who came out was generally uncommunicative and distant (Asperger's?). Then, getting a receipt (to be reimbursed by the family estate executor -- but I should have had a receipt in any case) was like pulling teeth. You would've thought I was asking for the money back! The phone clerk, when I asked the second time, behaved as though **I** were at fault because I didn't get a receipt the first time! Then, of course, when I finally got a receipt, my name was badly misspelled. So it isn't all nice breezes with this company. read more

I have lived in Vegas - Henderson 27 years and used 6 or 7 a/c companies in that time. I just tried Gibson air and I will ALWAYS use them from today forward. I had prompt service and my a/c tech Eric was polite knowledgeable and answered all my questions. Very Friendly told me everything in advance and never tried to sell me things that every other a/c co. Always did . GIBSON AIR is a stand up reputable company.... read more

I have used Gibson for many years. They are always very efficient and honest. Paul serviced my two air conditioning units today, and did a very thorough job. In addition, he replaced the filters and the battery in the thermostat. I was very appreciative that he cleaned the grates on the ceiling where the filters are located, and even hosed down the outside units. Excellent technician and company. read more

Mark showed up on time to evaluate my A/C unit failure. He was very professional and explained in detail the functioning of an A/C system. Fortunately it was a matter of replacing a capacitor and not the compressor. I highly recommend Gibson Air for their integrity and professionalism. read more

Finally, I get to write a good review. Turned our A/C on a few weeks back to make sure it worked before the Las Vegas heat gets here. Good thing to check early because the thing wouldn't cool. First time it ever gave any trouble. I had a Gibson Air maginet on my board we got at the home show. The guy at the home show seemed to be a good guy so I gave them a call about 7 AM, not really expecting someone to answer. Seems that most business hours don't start till at least 9AM. To my surprise a nice person answered and scheduled someone to come out that morning. Not 2 or 3 days, that morning. Again, to my surprise the guy showed up on time. He acted and looked like he knew what he was doing and was ready to do business and really fix something. He checked the pressure and of course there was no freon in the system. Turned out there was a very small hole in the compressor and the freon leaked out. I watched him troubleshoot and find the leak, we discussed the options and settled on a new compressor. He came back the next day with the compressor, again exactly when the said. The system was fixed, charged and everything cleaned up as it should be. It is a pleasure to find a company that acts like they want your business. From my recent experience it's a hard thing to find these days. Thank You Gibson Air read more

Seniors - Don't do business with Gibson Air in Las Vegas. They are versed in ripping off senior home owners and do not value reoccurring customers. I needed service on my heating/air conditioning a few days ago. The technician arrived late afternoon for an evaluation on the heating unit and I needed a part and Freon servicing. As it was now approaching a cold winter night, I agreed to his assessment and fix as I would be facing no heat in the bedrooms. I was charged $285.00 for a $30.00 part, a mark-up of 950%. Additionally, was charged $580.00 for 3 lbs. of Freon. Gibson Air can purchase 20 lbs. of Freon for $200.00, a mark-up of almost 2000%. The second day following the repair, I confronted the owner of Gibson Air regarding this price gouging of my dyer position and his defense was that I agreed to the DIAGNOSIS/SOLUTION. I trusted Gibson Air as I was a reoccurring customer and had no reason doubt their integrity until the next day when I had time to conduct my research. I was "ripped off" by Gibson Air. Their profit was almost 3000%... Seniors beware! read more