I can never reach them by phone, so I always have to book an appointment through their website…read more When you pull in, drive around back to the far right, and tell the staff what you booked, I booked the "full package clean", so I had to pull in, and they hand-washed my car first, and then I pulled to the front of the business, and they cleaned inside my car. They don't have a waiting room for customers, so you need to stand outside while they clean your car (There aren't a ton of shops nearby to walk to while they clean your car).
Box-in-Hand does an amazing job cleaning your car. I had some stains on my fabric seats, and they got them removed!! My steering wheel was popped out of place while they were cleaning the car, and it wasn't locked when they finished. I didn't even realise it wasn't locked in until I was pulling onto the road, so I had to pull over and lock it. They move your seat adjustments, steering wheel, and windows to clean the car, so don't be an idiot like me and take 2 minutes to make sure your steering wheel is locked before you leave. Besides that, the staff is kind, and my car looks great.