Might as well just buy a Toyota from Rahal and have it serviced here…read more The people are friendly, there's good coffee, there's a comfy waiting area, prices are competitive with other service providers, y'all get a free wash, and you can poke around checking out new Toyotas. I keep thinking about retirement and coming here to work ...

Inspection due headed to Rahal. Truck slowed down more and more. Towed by AAA to Rahal. Belt for…read morealtimeter was shredded. Had parts necessary to fix my 2000 Tacoma truck. Yea. Thanks again

This sounds crazy but I really enjoyed purchasing a car from Faulkner. After the test drive, I took…read morea break. They brought me some snacks and let me relax for awhile. Then we got to discussing the sales price, and they were patient while I kept sending back my salesman for a better quote. More snacks, a tour of the service area and we finally found a price that worked for us both. I left very happy.

I had a oil change done and then I did one myself and then my Milwaukee impact couldnt get it off…read morewhich was rated for 550 foot pounds and the bolt was already a little bit striped

This store has changed so much in the last couple of years since it moved to Carlisle. The sales…read moredepartment is outstanding.

They are now charging a 3.5% fee for using credit card . Insulting, Absurd and I have chosen to…read morenot do business with firms that add this fee.

Pilot in need of Battery replacement. Arrived on the scheduled appointment time taken right away…read more Probably could've done this myself but there are too many things to remove just to get at the battery. So leaving it to the professionals. This only took them about 30 minutes and they did it in the holding bay which saved time. Great service, very nice professional associates to work with they keep you informed. The waiting rooms are large and comfortable.

Free inspections for the life of car. Great service when we…read moregot the vehicle serviced. Rahal Honda is located off Carlisle Pike. My Wife's coworker at the Game Commission suggested we visit this dealership. We were interested in purchasing a pre owned CRV. Rahals web site had several we were interested in. We explicitly said we were interested in CRVs at certain price point. We wanted to check out CRVs with options and without, we asked repeatedly about CRV's with more options. We wanted to compare the price difference of base and Premium models. Before checking our credit, The sales manager suggested we look a hundai Santa Fa at much lower price point. If we wanted Hundai we would have gone to the Hundai dealership. The sales associate visibly cringed. The sales manager blatantly ignored our request to see the CRV with heated seats and tinted windows , proceeded bring the base model out. After the credit approval, finance manager said we would have been approved for any car we wanted. I've held on to this draft for 3 plus years. Mainly because I was unsure of how to process the whole experience. I've asked others about their experiences , the majority are overwhelmingly positive. Unfortunately ours was positively awkward.

Was stranded on a short holiday with a car issue on tight timelines and Jamie really helped us get…read moreeverything figured out in a very timely manner - faster than we expected and was in communication throughout the process so we were never left wondering. Really glad I took my car in here. Regards from Toronto

Everything went great at Audi of Mechanicsburg everybody friendly n a shout out to Collin Groff…read moregreat salesman

I made my first visit to Faulkner Nissan with my new-to-me Rogue today, needing service and a…read morerepair. The customer service team were efficient, friendly and thorough. Their efforts kept me abreast of my repairs, estimate and a warranty claim they efficiently handled. Their client lounge was quiet and comfortable with everything including coffee and wifi! The service tech treated my car with great care and took care of the work within the estimated time. The crowning touch was a wash and vacuum before giving me the keys. I was very impressed! Thank you!

Purchased my '23 Nissan Pathfinder in March of '24 from Faulkner Nissan Mechanicsburg. Wasn't…read moreoverly happy with the team I purchased from... Have free oil changes for I'm not sure how long. But have gone 3 x since March '24. I have never been satisfied at all on these three trips. I drive almost an hour ...which I do not think I will continue to do so. Today put me over the edge. I had a scheduled 10:30am appointment. I arrived promptly at 10:30. I was told it would be an hour and it should be ready by 11:30. I asked if it included a car wash and vacuum and they assured me that it did. Though they said only the front carpets get vacuumed...seems odd to me..but ok. My car was not finished the oil change/tire rotation until noon!!!!! An hour and a half for what most places can do in less than 30 min. They did not do the car wash or vacuum because they were short handed. They said I could wait longer but not sure when it would get done. This is unacceptable. They had a list of routine things that they suggested that I get done. I said no thank you I will take it to my mechanic. I honestly think I was treated differently after I refused those extra items. I think the car was ready then...but they made me wait longer because I didn't add those to my bill. There were two ladies at the service counter...one was friendly the other not at all. I did not feel like customer satisfaction was at all a priority. I will NOT be back. I tried returning thinking it must get better with the next visit...but it never has!! I did meet with an Isaac in sales who was wonderful. He showed me two Armadas and sadly even if there was one I liked there...I will NEVER purchase from Faulkner anything ever again. Isaac has a future in sales so the one star is for the time with him looking at cars

I recently purchased a used car, and although the price was good, I experienced a delay in delivery…read morebecause the dealership didn't make sure there was room on the title for me to sign. They had to get a new one. That was disappointing but ended up ok. The bigger issue for me was that they only had 1 key to the car. Now why they didn't have their Honda folks program a new one??? Now, I have to spend $200 to get a new one. Would have been nice to know or nice if they would have taken care of that. Who has only 1 key?? Every used car I've ever purchased had 2 if not more. What the heck?? Update: wow, am I now impressed. The General Manager reached out to me and reimbursed me for the cost of the key I had to have made. Certainly feel that this dealership is the real deal - they take care of their customers and seem genuinely concerned to "make it right". You don't find that kind of company often these days. Definitely recommend.

Very professional service with a problem border line new lemon car. But the service receptionist…read moremade it all OK. For booking service it is better to call because last two times I used the app but the service was not related to the dealer. But the exceptionally professional staff were very accommodating. Excellent experience.

My husband and I live in the DC Metro area, more than 120 miles from Rahal Lexus. Before meeting…read moreSam Garisto at Rahal, neither of us have ever left a dealership thinking these 4 things (about one purchase): 1)"They gave us so much more money for our trade-in than we expected!" 2)"The price of our new car was less than we found in our research" 3)"How did they get us such great financing terms?" 4)"Our payment turned out to be less than what we budgeted for!" Sam is down to earth, genuine, unassuming and doesn't coerce or fast-talk his way to a sale. Very refreshing. He understands the market, competiton, trends and technology. He has never tried to sell us more than our desired price point and does everything possible to create a positive seamless experience (with success each time). Thank you Sam!! Rahal as a dealership, these people are top shelf. Friendliness comes easy and work ethic seems important to everyone...finance, admin, service, truly all-around great folks. They are the reason that we can give our car buying experience 5 stars from start to finish. (Sidenote, ladies, the place is spotless, even the restrooms!) After both of us "doing" the daily commute/traffic grind in the DC area, the drive all the way to Mechanicsburg would really have to be worth it. We make the drive. Lexus as a brand...if you've owned one, you know. If you haven't, you need only do your research. Find RAHAL, find SAM, go for a spin.

I just read some reviews of your dealership. I'm interested in buying a Lexus but after the reviews…read morei read I think I'll look elsewhere.

I bought an awesome Lexus trade from Sun Motors Mercedes…read moreBenz. A success due to the diligence of Adam the internet sales coordinator . He followed up immediately to my on line inquiry and kept in touch with me weeks after I failed getting the same response from other dealerships The trade value and the purchase terms were all done with ease. Adam handled this purchase professionally from start to finish.

Excellent buying experience from Scott Holl. Your greeting to me was fabulous when we pulled up…read more Absolutely love the car. Thank you Adam for helping me set it up and teaching me about the car. Highly recommended.

These folks are fantastic. Helped me with an issue that the local garages couldn't, knowing that Im…read moredoing the work myself with no profit for themselves. Rare today and I highly recommend their service dept.

Faulkner Cadillac has been an amazing place to get service from. Mike, Anastasia and Isabella have…read moreall been very professional with Me and it is very much appreciated. Also, Bob the dent repair Man was also very professional and I had a good experience overall with All aspects of the business. I would not choose any other car dealership to buy or deal with because of the amazing service I have received over the years. Thank You for all the hard work and professionalism I have experienced with this dealership. Jason Traino