The five stars are for the security staff ! Attended the Alan Jackson show last night . While walking through the parking lot , noticed a lot of tail gateing . People were already drunk before the show started ! I 'am not against people enjoying themselves , but when it directly impacts other people it becomes a problem ! The people sitting behind us were clearly drunk out of their minds ! They kicked my brother in the head a few times and then decided to empty their water bottle on my brothers neck ! My husband and I decided not to spend the night in jail , so we looked for security personnel. They responded very quickly and positioned themselves in order to keep an eye on the drunken moron's . I love country music , but the way some of these young concert fans act , just makes me want to forgo attending any future shows where tailgating is allowed ! Once again I thank you giant center security staff !!!!!!!!! read more

If I could give zero I would. Have not been there for 10+ years and now remember why. Went to Cirque de Soleil matinee Sat. $15 to park for a 90 min show. 45 mins to exit. Big holiday park day--YOU OWE CUSTOMERS MORE!! Teenagers "directing" traffic, literally throngs on people being allowed to block traffic at exit to 39 by others holding red light. I was glad I was not trying to enter for following show. Its ALL about the greed that has overcome Hershey corporation. If you want to pack people in and out to make money, do it right so people WANT to return. Disgraceful. read more

While I love the artists that Hershey brings in, they need more organization... I probably won't be back

Depends on what's happening. The fans and lack of enforcement of fan behavior can ruin the experience. Hockey games are loaded with foul language and overemphasis on fights. This makes an other wise fun sporting event entirely inappropriate for kids. What kind of example are these supposed adults setting? And then there are the rock concerts. We do not appreciate having beer slopped on us, profanities, tobacco or other smoke.....and security does almost nothing. Furthermore, SIT DOWN. I paid for a seat, not standing. If you want to stand, go down to GA "seating". After enduring three concerts, and leaving early due to ill behaved fans, that's it. No more. I would prefer if the giant center stopped selling beer. Thy will lose some people, sure, but perhaps will gain a better behaved and more civilized clientele. Drunks ruin it for others, and I hate to think of the drunk driving accidents afterwards. Other events are generally ok...ice, graduations, auto, less raucous concerts. read more

I've been to this venue many times for concerts and other events. Parking isn't too bad, however, some of the prices have gotten pretty bad. I paid $9 for a 12 oz beer during a concert this past weekend. Also if the park isn't open they really need to add some porta potties or something a 40 minute wait for one of the 2 mens rooms that were open was rediculous and if there before the venue opened an hour before the show you had to walk 1/3 of a mile to a bathroom in the middle of an empty parking lot. read more

We come here occasionally for Bears games or some other events. We've never had a problem. Concession prices are high but then again they always are at these places. Security has never been an issue, there's not a bad seat in the house, and the stadium is clean. The temperature for hockey games is not cold at all. We like coming here and we are hoping to come back soon for another Bears game. read more

This was a very nice place with lots many different good options for food and drink. I also like the Hershey Bears and Chocolate. GO BEARS ROAR read more

Go to santander. The acustics suck. Venders are terrible. Parking is rediculously expensive. Beer selection is ok but lacking, and theyre done serving by 9???? They cant even set aside an area for smokers, i dont but i have friends that do. And god forbid you move at all if you on the floor.... and the staff is totally rude. So no smoking, no beer by 9, no moshing(or jumping), and they are dixks about it. Leave it to hershey to be totally LAME. read more

The venue itself is stellar. Great concerts, the Bears, etc. We just went to see Trans Siberian Orchestra on Saturday and loved it! However, the engineers/planners blew it LARGE when they did the layout for the parking lot. Put it this way...we live about an hour away from the Giant Center, and the amount of time needed to go from the Rt. 422 and Rt; 743 intersection in Hershey took LONGER than the drive from my home to that point. We were less than a mile away from the Giant Center and it took an hour to get inside the building. Granted, there were 3 events going on at the time, and that's a big old "Shame on Hershey Entertainment". Regardless, there needs to be a HUGE improvement made to the parking and entrance areas. It's easier to get in/out of Citizen's Bank Park/Lincoln Financial Field/Wachovia Center...and those are MAJOR complexes! Come on Hershey...get your act together. read more

Jackie from the Giant Center called me concerning my issue with getting through security. Without hesitation she offered me seats to any game I wanted. She understood what happened, provided excellent customer service and sought to make my experience better. read more

Security at the giant center is garbage. I left my firearm in the car because I forgot my wallet that has my permit to carry in it. Upon walking thru the metal detector it went off. I told the man I was wearing steel toe boots and he let me pass with no further checking. If you are going to demand your property to be gun free then you had better make sure it is. read more

If it's raining, be sure to wear a poncho to walk through the parking lot, because they don't let you bring umbrellas inside. Always a fun time inside, though. read more

I went to Giant Center in Hershey, PA to see the Trans Siberian Orchestra preform on December 15, 2017. It was a typical December afternoon being cold, wet and snowy. The concert seeing TSO was great as always. But, Hershey Entertainment does a much below par job of operating the Giant Center and caring for their guests attending events there. The first issue involves the parking arrangement when the Center has back to back concerts by the same performers. When the two concerts are only minutes apart between the end of one concern until the start of the second one pedestrian mayhem ensues. I am supposing that in order to compensate for a very poor traffic flow design by Hershey Entertainment (HE), parking arrangements are set up in a punitive manner. Drivers attending the first performance must park in an area that is located on the far side of a busy road from the venue. To get patrons across the road they must use a pedestrian bridge. So, here's a 10 foot wide bridge with 27 steps that must accommodate 7,000-8,000 people at the same time. That means it takes 30 minutes in sub-freezing temperatures just to get to the pedestrian bridge after a concert is over. Meantime the second performance attendees are parking in front of the arena and do not have to cross that confounded bridge. It's time for HE to spend some of the parking fees they collect and get rid of that bridge and those miserable steps. If HE really must park folks on the far side of a road then make the passage to and from the venue and parking lot not feel like a tortured experience. read more

The new security team/measures combined with price increases each year has made this place miserable and the lack of attendance at events shows it. You and I are nothing more than a dollar figure to Hershey Entertainment. In the past I always looked forward to coming and seeing events at Giant Center. It's really a shame what this place has become vs what I know it can be. read more

12.5 percent increase in parking rates and still there's only 5 people directing traffic after an event let's out. wow another example how greed is destroying this country. read more

Okay folks...a little background to support my saga. I'm in my mid 50's, fairly well appointed and mannered. I behave well in public. I have grown up in Hershey and actually worked for Hershey Entertainment for 5+ years summer and winter. I will NEVER...let me make this very clear, NEVER spend a friggin dime of my hard earned money at this miserable friggin place. I am so utterly disappointed by the way they treat their 'guests/patrons' I am having a tough time putting it to words. Now mind you, I am not a parent and this doesn't have anything to do with the delays other reviewers have mentioned. While the lines to get in to the show were slow and long it was about what I had anticipated. The issue stem from the event I just attended...... One of the most incredibly well performed rock concerts I have ever seen in the 39+ years of concerts (ironically the first at the old Hersheypark Arena) with Pop Evil, Rob Zombie and Disturbed. Each band put on an unbelievable performance from start to finish from the sound, set list to the stage shows. The first issue basically set the tone for the evening. While waiting for the opening act to start and then 2 songs in to their set my friend and I were asked to sit down. Let me remind everyone that may read this just exactly 'what' kind of show this was..... ROCK....borderline METAL in a lot of respect actually.....and I'm being asked to sit down in the very expensive seats that I had purchased....at a friggin ROCK CONCERT!??!! So my friend and I sat down. As I'm sitting there my blood started to boil......apparently someone had complained that we were standing (again....at a ROCK CONCERT!) so we were asked to sit. The usher could have easily explained to the other (MORON) patron that in fact it was a ROCK CONCERT and such 'unruly' behavior was likely to occur (again, not a Michael Buble show) but, NO. This is Hershey and Hershey Entertainment and Resorts and we're a family facility. When I walked up to the usher after steaming for a few minutes I proposed to him "can we take our expensive seats and simply be admitted to the General Admission area down on the floor where everyone stands (as everyone SHOULD at a ROCK CONCERT out of RESPECT for the PERFORMERS!) and he said I needed to talk to "guest services"....well, I knew how that would go and they certainly stayed true to form for HERCO. The guy behind the (seemingly bulletproof?!?....hmm?) explained to me that we could NOT move from our expensive seats, where we were not permitted to stand...for the ROCK CONCERT....to the floor area, where everyone stands.....because that area was sold out. I asked; "sold out, the entire floor area where everyone stands is sold out" and he calmly explained yes and that he was sorry he couldn't assist me, but thanked me for my patronage (which really could completely explain the whole "bullet proof glass" thing!?!). Irony being what it typically is.....as I'm walking back down to my seats the lead singer from Pop Evil (the opening group) asked for all the lights in the house to be brought up as he is gesturing to everyone to "get the f**k up y'all...this is a f***n rock concert!".....to which EVVERYONE proceeded to get up off of their pompous, ignorant, clueless, lazy asses and got in to the show! That was the last as pretty much anyone saw of their seats all night as all 3 bands put on AMAZING sets, truly amazing. Well the wonderful welcoming folks at the Giant Center weren't done with my friend and I (and quite a few other 'experienced' concert goers). As the throngs were headed out en-masse a few of us chose to simply sit (irony notwithstanding here) in our seats while the cattle herd slowly moved up the steps to stand in line in the halls...to be moved out thru ONLY THE MAIN LOBBY DOORS....in a long line yet again....we were motioned by the security guys down on the floor that we needed to leave! This is not 5 minutes after the lights came up. I look at the guy and asked "where exactly are we supposed to go" (as the lines up the steps were all of 3 rows behind us!?!).....he just you gotta go, you gotta head out. So as we obediently followed his directive (catching on to a 'theme' here with hershey?!?) we proceeded to stand in line to get out of the arena, stand in line in the hall (all while directing us away from the exit that was directly in front of us....because the next kind security guy explained "this is an Emergency Exit only"?!?! seriously??? I t leaves you out of the side of the arena to a parking lot....what ill happenstance could possibly occur from letting your guests out of ANY door of this facility?!? Oh, that's right, that would mean that they are not controlling your time there....which really seems to be their focus whether at the Giant Center or the Stadium. NEVER. I will NEVER spend a dime to benefit this companies coffers. Reading, Allentown, Philly, Baltimore, DC, Pittsburgh and NYC are too close by to continue to tolerate the rude manner in which they read more

We recently attended the Giant Center for a faith based conference. This is just a heads up that if you plan on getting a cab to anywhere in Middletown, Pa. don't count on it actually coming. I was left stranded at the Giant center for 3 hours while I repeatedly called all the local cab companies that promised me they would be there in 15 min. tops! Please--drive your own cars or if you do take a cab--do so in the daytime to allow to at least 3 hours to get to you. A local told us that even she had to wait for 3 hours to get a cab when her car broke down. FEMALES-be ware!! read more

The Giant Center has the slowest moving security line that I have ever seen. It is ridiculous that they ask us to come early and then make us wait in a line, outside, in 20 degree whether for an hour. It took so long that we almost missed our show. read more

My family drove from NJ to Giant Center to see Trans-Siberian Orchestra for the 3:30pm show on Friday (12/16/16), we left our house with ample time, or so we thought to get into the venue, we drove to PA instead of seeing TSO at the Prudential Center because it's our tradition to see them before Christmas so we thought a change of venue would be nice. We were on-line at the light to Giant Center at 2:50pm (we came from Chocolate World) - we were held at the light five times before we could cross over. There appeared to be only 4 or 5 ticket booths open to pay for parking, but worse than that, they had nobody directing or funneling traffic so everyone on the left (my side) was stuck and nobody was moving to the center or the right booths to produce a better flow of traffic. I will try to fast forward; we finally paid for our parking. The next thing is all the front sections of the parking lot or around the center were CLOSED (only moving cones to let handicap placards in) so they funneled all the other cars to the back lots, causing more slow down and traffic congestion. We finally parked at 3:20pm, to now have to RUN to the bridge that again funneled people into one tight restricted area of ONE tent which appeared to receive people, do a security check (pocket books and scan through the metal detector) and then into the door for someone to scan your ticket. It took us 30 minutes to get to this point, so it's now 3:50pm, did I mention the show started at 3:30pm. Now while we were still inching up and after people are standing outside in pretty frigid weather this day, for quite a long time, the center FINALLY decided to open another tent to allow people, who were on the bridge, to come check their ticket and get into the venue BEFORE the others. They moved rather quickly so I am curious if those people went through a proper and similar security check. NICE organization, there. Finally we get in and we were guided to the section we should best go to find our seats, when we got to the top of the section, the ticket checker advised where to go, since I heard the story teller speaking, I had asked what time did the show start (it's now 4:05pm) he informed me, they started fifteen minutes late. So had TSO NOT tried to be gracious and stall the show, my family would have missed 35 minutes of the show vs 20 minutes, okay I digressed, but since I had never been to this venue, I needed a little help. There were a few ushers helping other people to their seats, so we waited, finally, I couldn't wait, we managed and found our own seats. The show was cut a little short because of the late start, and those that hadn't seen the show might not have noticed but Chris Caffery at one point had to say we need to speed this up because we have another show. NOT the bands fault at all. The show was amazing, they never disappoint, but we missed 20 minutes of the amazing story telling of Bryan Hicks, which just sets the tone for what you as a fan or first timer are about to experience. I feel bad as my family drove 2 1/2 hours while others on line with us drove a greater distance and they had never seen the wonderful show before, and they missed the set up all because of what I would call the worst organization of a venue I've ever experienced. I live in NJ so I've been to venues that hold over 20K people, this was 10K people (sold out), overall the center was NOT prepared for this 3:30pm venue based on the lack of staffing, not having ample entrances open or parking or simply the organization to get people into the event (PS. the Prudential Center at most, if not all venues has all sections open for entrance and exit and again that holds 20K people). Now the show ended at 6pm, another crazy experience as we were herded to one area again, basically the ONE entrance in, is the ONE exit out (with a handful of side doors open). I'm even tempted to see if there were any violations this day by not making all entrances and exits or ample amounts of entrances and exits open for people to flow better in case of an emergency (a liability that should be of concern to the venue). Once you got out people chose to NOT wait 30 minutes to cross the bridge in the frigid cold and ran down to the post and rail fence and climbed through, crossed the highway etc. to get to their car only to get funneled to one exit. This venue either needs to staff better and get better logistics on how to bring people in and out of an event or they need to put warnings on their tickets about the time to get into the venue (2 hours instead of 1 hour) I will not recommend this venue to anyone EVER. I am writing this review because no event person called me after I left my name and number at the customer service center. Impatient you may say, give them until Monday, no as the many people waiting to get into the venue were not given such courtesy so I feel it a duty to share this experience and I am being gracious by giving this venue a 2. read more