I've eaten here twice, both times were pop-ups at Pontoon. I do like the ambience there and having something available to eat is definitely a plus over when you had to bring in food from elsewhere.
The food is ok, had better, but this is not bad and convenient. Most recently I ordered online and was disappointed that some of the toppings I had ordered weren't available that day. That would have been nice to know ahead of time. No concession was made other than letting me know my pizza wouldn't have those items.
For me, the really big negative is the service. Not the people, they are friendly, but just the time it takes to get your food. The first time we were there they said it would be about 30 minutes, but it took well over an hour. It was a busy day, so I get the long wait time, but don't tell your customers one time and make them wait more than double that amount of time.
The next time I noticed you could order online, so I did that thinking I'd beat the system. The app said my pizza would be ready in 30 minutes. I showed up 10 minutes after that to be safe. When I walked in and said I'd ordered online, they asked what I wanted so they could start making it, then told me it'd be ready in 20 minutes. I couldn't believe they hadn't even started it yet. I sat there until it was ready (about 30 minutes) and thought this is the last time I'll do this. From the time I ordered until the time the pizza was ready was a little over an hour.
Fool me once, shame on you. Fool me twice, shame on me. I'm probably done with Ghost Pizza unless I know I'm hanging out for a long time and food arrival time isn't important or I hear that these issues have been fixed. read more