I called to ask about an RV I was considering purchasing. Eric gave me advice. His pre-inspection…read morefee is $400 which seems reasonable to avoid Hurricane Harvey water damaged purchases.

Needed 2 things done and eric did everything i expected. Would refer him and newmar also refers him.read more

Customer service ***** Knowledge of RV *****…read moreOverall experience ***** Highly recommend Ming RV Pros ******

Amazing service highly recommend them. Was right on time and did the work the right way the first…read moretime. Very knowledgable

Great service experience with Service Manager, Orlando, & team. Worked to get all repairs done they…read morewarranty claims and even washed my rig before he returned it. Highly recommend their services.

We purchased a used KZ toy-hauler from RV Station in Katy TX on September 7th. We did a walk…read morethrough with the salesman and pointed out a small list (10) items or defects and asked if they would please fix these items as part of the deal to purchase. He and the team discussed and agreed to fix all of the issues, and we signed the papers and made the deal. We were called three weeks later and they wanted us to come do a walk through and approve the repairs. We arrived and looked over the camper and not one single thing had been fixed. I expressed my concerns with the salesman that in three week nothing had been done. He apologized and said they would fix everything and call us back. We have called to check on progress three times and finally told them we were coming to pick up the camper on OCT. 14th and would not wait any longer. When we arrived and looked at the camper only 2 of the items had been fixed. I expressed my disappointment and they did not seem to care at all. Secondly, We had them move a few items from our old camper over to the new one and they were happy to do so, however when we arrived to pick up the camper they hit us with over a $1000 labor charge for what could not have taken a few hours of work. After we paid the bill i told them that we were very disappointed in the level of service and for being overcharged for the work that was done. So, from the date of purchase SEP. 7th to OCT 14th, they fixed two items and charged us $1000. We will not ever purchase another RV or anything from them nor would we recommend them to anyone. Very bad service and salesman that do not care about the customers. D.A 10-15-2026 Katy TX

Really helped me out when I was in a pinch. Had a manufacturer shortage and I needed a new AC asap…read moreand they came out and made sure I was taken care of. Great guys, and great service.

This husband and wife team are great! They understand service and I highly recommend their…read moreservices. When I need something on my RV I will be back!

Nice place of business, staff is courteous and helpful, in the market for a trailer, truck beds,…read moreservice & repairs this will be the place to go, pricing is very reasonable as well.

The parts guy is lost. He doesn't follow up with updates and when I met the manager I found out why…read morethere was no professionalism in parts dept

Cliff Jones rv was the only dealer around that had the camper we wanted …read more From our first phone call to them we got nothing but Great responses and our sales guy Steven went beyond our expectations to help us . We live 4 hours away and Steven FaceTimed us 4 times not including all the phone calls regarding camper he went thru the camper answered questions . We drove to HOuston Friday night and Saturday morning went to cliff Jones only to be greeted by Steven as we walked in . Come to find out , Steven was new to selling rvs but we never knew till his sales manager said something to us . Steven your awesome , and we hope Steven you get salesman of the yr .

Our Sales Representative was Garrett Hanning. He did an excellent job in handling our purchase of…read morea Segway UT10 S side by side. He was very thorough and responsive during our purchasing process. He made the process easy and enjoyable. Trust Garrett to help you pick out the right equipment for you!

I rarely leave reviews like this, but my experience with Blue Compass RV in Katy was disappointing…read moreenough that other RV owners should know about it. I have intentionally used this dealership for my 2026 Jayco Precept 34G because I wanted a relationship with one service center that knew my RV. Thus far, Blue Compass Katy was the only dealership that had ever worked on it. I have also spent a substantial amount of money with them having upgrades installed, including my lithium battery system, upgraded inverter/charger, Starlink system, 360-degree camera system, and a rather expensive towing package. My thinking was simple: rather than have different shops modifying and servicing the coach, I wanted one dealership familiar with everything that had been done to it. Unfortunately, that relationship is now over. On this most recent visit, my RV spent two solid months at the dealership. I'm not exaggerating; 8 solid weeks. One of the primary issues was determining why an air conditioner would initially operate from the upgraded lithium battery/inverter system and then shut down shortly afterward. After two months, not only was that problem never resolved -- not a single issue I brought the RV in for was resolved. I ultimately picked it up in essentially the same condition in which I dropped it off. During the process, I received different explanations. At one point I was told an undersized 80A breaker was the problem and that a 100A breaker and new wiring were needed. Later, I was told the converter wasn't wired to the air conditioner, which did not address the problem I had asked them to diagnose. Time was also spent testing the generator, even though I never asked them to investigate that and it was fully operational. Another surprise was being told they could not change the engine oil because they did not have a lift capable of handling my motorhome. I understand that shops have their own equipment and safety requirements, but I was surprised that a dealership servicing Class A motorhomes could not perform something as basic as an engine oil change on one. Communication was equally frustrating. I repeatedly had to request updates, and my service advisor often appeared to be waiting for information from the technician herself. I also included Joseph, the service manager, on multiple emails and eventually addressed emails directly to him explaining my concerns. Not once did Joseph respond or even acknowledge receiving them. Considering the amount of business I had given this dealership, the fact that they had my RV for two months, and that I was actively reaching out because the service experience was going so poorly, I find that lack of acknowledgment particularly disappointing. To Blue Compass's credit, I was ultimately told there would be no charge for this visit, which I appreciate. This review isn't about money. It's about leaving a nearly new Class A motorhome with the same dealership that performed all of its major upgrades, giving them two months to address the issues, repeatedly chasing updates, receiving conflicting explanations, getting no response from the service manager, and ultimately taking the RV home without a single issue I brought it in for being resolved. I understand that RVs are complicated and that not every problem can be diagnosed immediately. But this dealership knew this coach. They performed many of the upgrades themselves. They were the only dealership I had allowed to work on it. I gave them my business because I wanted that continuity and hoped to maintain a long-term service relationship. After this experience, that will no longer be the case. If you own a Class A motorhome -- particularly one with upgraded electrical systems -- I would ask detailed questions about their capabilities and what work they're actually equipped to perform before leaving your RV here. Two solid months. Not one issue resolved. And after investing considerable money with this dealership specifically because I wanted them to be my long-term service center, I left knowing I will need to find someone else.

Customer Service SUCKS! at Blue Compass RV in Katy, TX. Phone calls are not answered for Service,…read moreSales, Parts Departments. If you're lucky enough to have your call answered, you will be placed on hold for several minutes or until the system times out and automatically hangs up. I did speak with Crystal V. this morning and asked that I be called back today with information regarding the repair of my Travel Trailer. I have not received any calls or other communications. I'm contacting corporate and will edit review to inform what assistance I was able to get from them