Great service and cool products! Great shopping atmosphere too! The staff is knowledgeable and very…read morefriendly.

Rented bikes from here to follow the wine trail, and have to say the service and coordination was…read moreexcellent. The bikes also worked like a charm. They mapped out several spots for us to stop at, and worked with us to figure out exactly when and where they could deliver our prepared lunch. You don't have to book the wineries - they do it for you and give you a schedule. Even at the end, when had a few wines to drink and werent sure we would make it back - they made sure to tell us when and where to meet them so they could pick us up! One of the most scenic bike tours!

The staffperson working yesterday (Sunday) was very nice, but the rental bikes were not in good…read morecondition. My wife and I each rented hybrids, and it took me several tries to find a bike that seemed functional. Multiple had loose front wheels that wouldn't tighten, but after a few attempts the attendant was able to get one tightened. Sizing and fitting aren't really part of the process -- this was more of a "just pick whatever bike you want" situation. Soon after we left, I realized that my tires were underinflated, so we had to go back for air. And midway through our ride, huffing and puffing to maintain speed, we realized that most of the brakes were rubbing -- both wheels on my bike, and the front wheel on my wife's. At $40 for a half day per bike, this was a disappointing experience. If you're looking for a rental bike to bum around for a few hours, this might be fine, but if you want to go for a real ride I'd recommend renting elsewhere, or making sure that River Outfitters improves their maintenance practices.

WENT ABOVE AND BEYOND! Short version of the story: We rented out bikes and stopped at Hotel Indigo…read morefor a drink and parked our bikes out front. Hotel Indigo rented out our bikes to some of their guests so they were gone when we came downstairs. It was the last night of our trip and so we couldn't get the bikes back from the hotel to return them. The hotel said they would drop them off and didn't. The River Outfitters actually went to the hotel and retrieved the bikes for us and didn't charge us anything for going over time or the inconvenience after hearing our story. They were super understanding! I wish more companies would treat their customers like this.

Awesome store, wonderful people, nothing beats small town feel an atmosphere. Absolutely wonderful…read morecustomer service

We've been here several times now. A nice selection of water gear and clothing accompanied with…read moregreat help.

Had a great time paddling on a perfect October day. The guy at the booth gave us great advice…read moreabout which way to go and great recommendations for lunch and breweries. Definitely book for 4 hours, 1 is not enough! They provide the kayak, paddles, life vests and a bike lock for when you get off for lunch. No need to bother with their add ons, just bring a few ziplock bags from home to keep your stuff dry. Had a great time, great fun and value would go again!!

It was a slow day and they were going to close early, but the friendly and helpful guy renting us…read moreour bikes figured out a way we could stay out past closing and return the bikes safely and easily. A real hero that guy, too bad I didn't catch his name. Anyway, rental was simple, the gear was very good quality, no attitude or space cadet vibes, just a great and easy process from start to finish.

We have rented paddle boards from Ben's Boards in Traverse City for a couple of years. Very good…read moreexperience. Took the reservation and gave us a good price. He delivered and picked up exactly when he said he would. Equipment was top notch and the whole crew is very personable. Has made lake vacations lots of fun.

From the owner: We are the premier paddleboard rental service in the Traverse City area. We deliver and pick up…read morethe boards at your desired location hassle free!

Recently sailed on the 3 day 2 night program called "Women on the Water"…read moreIt was amazing. We had a good wind on our first day and were able to enjoy and participate in some true sailing. The crew of the Inland Seas was wonderful and encourage everyone to enjoy the science and the sailing. The HIGHLIGHT of the trip was looking at plankton under the super cool microscope. Made some friends, ate good food, learned some things, laughed and sailed. Perfect way to spend some time!!

I went by here to pick up something I had ordered, a piece of clothing. Sadly, the delivery wasn't…read morebut I got to be educated about plankton. So, that's cool. School groups can come here April-October/November. There are also sails for family, friends- the public. All the opportunities are interesting. I say come volunteer.

I cannot recommend this business enough! I have NEVER worked with a business that is as easy to do…read morebusiness with as Grand Traverse Bike is!!! Our friends were new to e-bikes and rusty bike riders and they loved the experience. Lunch was delivered to Shady Lame for us to enjoy once we arrived and our route was easily to follow. If you are considering this DO IT!!! You won't be disappointed

Staff was helpful and friendly and the rental part went well…read more Sadly, both bikes got flats. Flats can't always be helped, but the pic shows the condition of the tire on the bike. It was worn through which would contribute to flats. For $44 you should get a bike with tires that aren't past being worn out. They brought us replacements but we lost 1.5 hours waiting. In addition, the replacement they brought my wife was out of adjustment so the shifting didn't work well. Wouldn't shift to some gears as the derailleur was aligned off to one side so 4 of the shifting clicks were the same smallest cog. All in all, super nice folks and they did apologize and offer us a free water for the trouble. However, the flats and bike condition were disappointing. If it stopped there, I would give 2 stars and not be back, but after bringing it to his attention, the owner reached out to apologize and make it right even offering a free rental on another day. Every business will have an issue from time to time, but not every business takes care of the issue and makes things right. Given the quality folks running the business, I'll be back and I'd recommend them since, when there is an issue, they take care of it.