So grateful this place is here. We got the all you can jump pass, and my kids want to go all the time! Great for dreary/cold/rainy days when you can't play outside. Steve, who is the owner or manager, is so nice! Most of the staff is great - some interact with the kids which is a major plus. In the beginning, some of the teens who worked there just wanted to stand and chat with co-workers. This seems better now.
Parents/guardians can do a better job of making sure the tiny ones aren't running all around when the bigger kids are flipping. At times, it can be scary. I witnessed a toddler coming within inches of running into a girl flipping. One day, a little one jumped in the pit and refused to get out. Lots of kids were waiting and watching. Then, that same kid starting jumping into one of my kids on the trampoline there. I highly recommend the special Toddler Time where they have free range. The little jumpers area is so cute! Even my bigger kids want to go in, but it's just for the little ones.
Dodge ball can get pretty rough in there. Older kids sometimes peg other kids in dodge ball, so someone should be standing there and monitoring. I keep thinking about a boy that was pegged in the face. I didn't see who threw it, but I asked him if he was okay.
Why not 5 stars? The check in process can take a long time. My kids have asked if there was a "fast pass". We waited 20 minutes once because there was only one person at the desk and large groups of people who had lots of questions. Having more staff would help tremendously- at least 2 behind the desk when it gets busy. Also, more on the floor would be great. Although it's hard to predict and call up staff at the last minute when the weather isn't the greatest. Thanks to those that interact with the kids, as they are really great! read more