Terrible company and service!! We placed 2 wholesale holiday orders this year, both containing Halloween and Christmas items. With all of the COVID issues this year, I called in August to check the status and make sure everything was on track for our Halloween products. I was assured all was well. In September I was beginning to see that the products we'd ordered were being sold by other merchants so I again called to verify we would also be getting our products. I was assured they we'd still be getting our items. As October arrived and progressed, I began to highly doubt we'd get what we ordered. The week of Halloween I received a call from Gersons stating they'd somehow skipped over our order and would we like to cancel our orders as they would not arrive before Halloween. As some of our items were already preordered by customers, I elected to proceed with our orders for a 30% discount offered by Gersons. 2 weeks later, one of our 2 orders shipped, and arrived damaged. As the first of December arrived, still no second order. I again call Gersons about this order and am told there is no other order, it was canceled. I explain that it was not canceled by me and I have a copy of the discounted purchase order in my hands. After going round and round with both customer service and my account rep, I finally receive a written letter that they do not have my ordered products in stock and I'm SOL. Now I get to go back to my BEST and HIGHEST grossing customers and attempt to mend the relationship after over promising and completely under delivering. Thanks for nothing, and worse than nothing, my damaged customer relationships, see ya Gersons. read more
