To start with the service was exceptional. I was based in Canberra & they decided to take me on in Canberra as a customer & flew in to take measurements etc.
I was getting fishtail pants made plus shirt & waistcoat for my wedding in 7 months time.
My pants were amazing, the shirt was good if not a little tight around the arms, they never measured my arms(apparently girls can't have muscles) but it fitted good.
Due to a family death, I couldn't make one fitting. So was mailed the waistcoat 3 weeks before my wedding, it was too big. Sent photos to be told it'd 'flatten out after a pressing'. I pushed to get the alterations I wanted. It came back fitting much better but they took in the sides not just the darts I asked for, making it a bit tight over the hips. Also no pockets. I couldn't unpick them. This was super frustrating as I specifically asked for a pocket watch pocket. I was told 'all of our pockets open' yet when I took it to a local tailor he couldn't find any pocket and had to put in a small pocket for me.
I also never got the embroidery I asked for of both of our initials and the date, not on my waistcoat inner collar or shirt.
When I mentioned this, it was never responded to.
I feel as soon as I paid my last payment (just before my waistcoat was posted out to me) they dropped me like I was too much trouble.
I would of thought 7 months would be plenty of time, but 5 days out and it's not what I paid for.
So dissapointed as I paid over $2000, I will never use or recommend these people to anyone ever. It seems all the men are happy they just can't cope with women's bodies, no matter what they tell you. read more