I visited Alter-It Hawthorn to take in a pair of jeans after losing weight. My jeans are now…read morecompletely ruined--incredibly disappointed with this outcome. Not only are the pockets absurdly close together, the belt loop is shredded and there are pulls in the fabric where pins pierced and tore fibres. I called Alter-It Hawthorn directly to spare the negative online review, and to ask if anything could be done, but after the unbelievably sarcastic, defensive and accusatory response I received, I have no choice but to comment in a public forum. This was unsettling as my tone (initially) was polite and simply asking if anything could be done to rescue the jeans--I had to ask her at one point to please refrain from being so defensive. Also note, I hardly ever leave reviews, and feel compelled to, given the experience I just had. The woman said, "I told you the pockets would be too close together, you saw how it would look in the mirror, etc. etc." and before she tries this defence in response online, please know that I have ZERO expertise in alterations, sewing, etc. An "expert" should explain, with authority, what WILL happen, provide alternatives and/or recommend against the alteration. This woman casually, lightly mused that the pockets "could" wind up too close together, but when she kept on pinning, I assumed that meant she decided the distance of the pockets would be fine. I trusted that. I also don't have the expertise to imagine what a pair of jeans will look like when they are stuck full of pins. Additionally, at no point did she mention that I would lose the original top-stitched seam, which definitely would have given me pause (especially now that it disappears then reappears weirdly in the crotch--like a permanent wedgie). She also told me that "no one has ever had a problem with my work" and that I was the first, which clearly isn't true based on the reviews I just read on this very forum. Furthermore, she told me nothing could be done to save them and no money could be refunded because "they did the job they said they were going to do" and that "I know it sounds harsh, but it's your problem." I was so furious and shocked frankly that I ended the call with profanity.