I have been shopping at O'reilly Auto Parts for numerous of years and have always liked their…read morestores and the quality of service they provided. Back in the days I used to shop at their forest park store, it is right down the street from their warehouse, so anything that is not available in the store (window regulators, ngk spark plugs), can be picked up right at their warehouse center. Now I have been shopping at this location and while coming into the store today, I was greeted by the manager (Dennis), he asked me what I was looking for and put me in the right direction, as I was checking out told me about their free rewards program that I was unaware of. These guys are always about good customer support and generally can answer any question. If you have battery issues, check engine lines, or need a jump, these guys can help and do it for free, except for parts. I highly recommend this store. [Review #171]

The WORST O'Reilly I have ever been to in my life. The store manager is BITTER and NASTY she went…read morelengths to get my car towed after I explain to her I was in a car accident and have a concussion. She is not a real human being and it's actually giving racist. I complained to corporate but I'm sure they won't do anything so I'm going to do everything in my power to stop business here .

I took my Toro mower to Sosebee's in May and got the belt replaced on the self propel and the…read morebattery changed. Got it home and it worked great for a couple of weeks. Then the self-propel stopped working and the battery would not charge. I had to keep using the mower to keep the lawn cut. I called and spoke to Mr. Sosebee and he said to bring it in and they would put it at the front of the line. Well I finally got a chance to bring it in and they fixed it in three hours. I went back in the afternoon and picked it up. Seems a sweet gum ball (can't stand the prickly balls) had gotten lodged in the belt and ripped it so that's why the self propel wouldn't work. The battery was defective and under warranty so it was replaced. They also replaced the 22" blade. It runs great now and I'm glad as I was getting tired of pushing it up the hill. Stephanie Trotter and her team did a great job getting right to the repair and I really appreciate it. I've used other repair shops but Sosebee gets my vote for the best. Thanks again!

I brought in a Stihl blower with a hard start problem. They charged me almost $300 to replace the…read morecarburetor and spark plug. I work out of town so I didn't have a need to use it for a couple months. I tried to use it and it would not start. I took it back and of course they were happy to charge me another $51 to look at it. They got it to start but would not start for me. I purchased a compression tester and discovered the blower only had 70 PSI of compression. Now I have over $300 wrapped up in an old blower that needs to be completely rebuilt. Do not use these people. Any shade tree mechanic can throw parts at something without doing any troubleshooting. Hey Sosebee, I'll be happy to attach pics of receipts if you think any of this is made up but you and I both remember each other. Go ahead and keep being mediocre. It's gotten you this far.

I just had a prior issue with the advance in my prior post, this one however was very helpful,…read moreexchanged what o needed for the right part and went above and beyond. I see the rating may be low but this store was very helpful to me and I'd highly recommend.

I'm not going to say management, because I don't know if this guy was a manager... But the lack of…read morerespect for customers is ridiculous!!! I can't go return anti freeze because my mechanic realized that I really didn't need it in the first place. The employee gives me a refund, then proceeds to say if I wasn't using why would I detach the house from the "shit" then he tells another employee that's is dumb that I would do that. Hands meet a receipt then throws the pen for me to sign, after I asked "why is he mad?" and I mentioned that the pen didn't have to be thrown... This employee still says, I did your refund but next time I won't!! He was rude for no reason, I would never use Ashleigh then try to return it, and if it was use the can wouldn't have been full... Which he also checked. Not doing business here again! Shane r. Needs a talk about respect

They are not a good junk yard. Bought a motor where it stated online "intake missing" When I…read morereturned the engine core they would not refund the core charge said it was missing intake. Duuuuh

Well... If time is money... I lost money last weekend. Checked car-part online - showed 3 vehicles…read moreon the lot.. Called the site before going and they confirmed they had both left and right hand parts. Got there and it took 45 min for them to let me know that they had none of the cars on the lot. (no parts that match) .... I waited 3 business days to see if they do the right thing to update their online inventory and found they only updated the inventory of the left side parts as the right side still show available. If you are very close to the location maybe worth your time. However you cant trust they have the inventory in stock based on how they update the online inventory. Net result 2 hours road time.. 45 min wait.. no parts for the effort.

I called in and Grace answered the phone looked up my part... was honest and transparent and gave…read moreme the option for delivery to a shop near me because I wasn't close. She was so polite and helpful and gave me great customer service. I was so stressed & she made me feel so much better by her calmness and professionalism. Thanks Grace and Phil !

Sold me a broken transmission for 500 when I called to tell them thy said my e he put in wrong it's…read moreas certified shop

David gave me a great lesson on my chainsaw, need to get some clean gas and see how it runs, Thanks…read moreDavid

Always my go to place for anything Auto related. Knowledgeable staff and a welcoming environment…read more Great service on warranty related issues as well.

Very helpful on the phone the gentleman was very informative let me know what was best for my car…read more I appreciate the knowledge I do recommend

I will NEVER buy another junkyard battery.. I bought a battery for my car and it did not work. I…read moretook it back and they exchanged it, but it did not work either. I took the battery to Autozone and they said it was no good. So, I am $50 in the hole. I could have bought a new battery and been done. Lesson learned.

I went in for a battery and the were difficulties and it was looking pretty bad for me. Welby is…read morethe store manager and he stepped in and got it done and did a fantastic job! This guy is the best ever and he really came through for me when I needed it. This was not easy at all and I could not have done what he did. I am so proud to have this be my parts store and you have earned my business forever. Welby, you are an amazing Manager and you are a blessing to me, thank you very much good Sir!

I have to say this store has been in my family for years! We have always visited this store when we…read moreneed anything for our vehicles and I'm an Advanced Auto Parts customer Forever. On October 20, 2023 I went to start my car only to notice the battery was dead. I called my insurance and got a jump and to my surprise the damn thing went out again a week later. I went to the location near my home off Cheshire and bought another battery. I tested my Voltage and Alternator and all is fine and above the suggested Amps. I drive a 2013 Honda Accord and rarely drive it so although my car is 10 years old, its paid off and in amazing condition. Fast Forward to Late December into the New Year and I notice the battery keeps dying! I'm literally screaming that this is a new battery and my Alternator is fine. I call Geico again, get a jump and head to my destination! Upon leaving, I crank to start, and it's dead again! I'm pissed!..... I get a jump from my brother and my dad tells me to disconnect the battery while the car is running and if the car still operates the battery is faulty! I did this little trick and sure enough It was the battery! Now my father made his remarks about getting batteries from Advanced Auto (which I now know) but the reason for the 5 stars is the Associate. I don't think his name is Welby as that's what's on the receipt but he was a Hispanic man that worked the evening of 1/6/2024. I want to say Jesus but I could be wrong. This man serviced the entire store, exchanged my battery for a new one, installed it, changed another customers windshield wipers and helped a customer install new headlight lightbulbs. He did this while going back in the store ringing up customers. He was the only associate there so If corporate sees this, Please give this man some help! His ability to remain patient yet service our needs was remarkable! One thing I notice about this store is it generally changes staff a lot. If anybody sees this go ahead and offer this guy a good position or lead role because he is really adding value to this store and helping a lot of people!