My stop at Gerbes was great! I really wanted a coffee and saw on the Starbucks app that there was one located inside of here. I hopped off of 70, it's a little bit of a drive away from the interstate, but nothing too crazy. I ordered my coffee and perused the aisles (candy specifically lol) while my drink was being made. The staff was helpful and the store was clean. They have a huge variety of items, and I'd closely compare it with Schnucks. I'd be a regular if I lived in CoMo! read more

I was overcharged and did not notice it until I got home. I explicitly said tax exempt to the cashier, completed the little slip they require and still did not get tax exempt. That's fine, it happens, I should have looked at my receipt before I left. So I call them and I was told I must return to the store to get the credit. Most businesses can do this by e-mail or over the phone, but okay. Not thrilled about this, but I went. When I arrived, I was told there were no numbers in their store jargon that I do not understand. Then they explained to me that I will need to bring all the items back, obtain a refund and then have it recharged. Well, the items have been consumed, not going to happen. I let the person know that was ridiculous. So they proceeded to credit back the tax that should not have been on the receipt in the first place all with zero friendliness on the part of Gerbes staff. Clearly staff are not well trained. I will be watching you closer from now on or not visit at all. read more

When the Gerbes' pickup personnel left 13 items out of our pick-up order on February 13, the manager, Melissa, brought them to our house, 13 miles out in the country. Really above and beyond in terms of service. We've shopped at the Gerbes on west Broadway for more than 30 years and will continue to do so, even though it's on the wrong side of the city for where we live now (eastern Boone County). Normally the pick up service doesn't miss more than one or two items, if that. I don't know what happened yesterday. read more

Just did my first delivery order through their website instead of instacart. My personal shopper was awesome and found wonderful alternatives to items that were out of stock. Fresh fruit!!! read more

I do love some Kroger!!! Gerbes has always been our go-to grocery shopping spot. They've got great deals that run often, and they've got a Starbucks inside (is this half the reason I come, idk???!!!). The staff have always been very friendly and willing to help us find an item if we needed. There have been few times that they didn't offer something we needed. read more

This is my go-to grocery store for the best prices in town (as long as you have your Gerbes loyalty card). Good store brands, especially the Simple Choice organic options. My only complaint is that they seem to be constantly rearranging the store. It's frustrating to go into a store where I shop all the time and have no idea where anything is. They need to realize that they're not going to make the store bigger (if that's their goal) by moving products to different locations. Has to be difficult for your very pleasant employees, too. Just pick an organization plan and leave it alone! read more

When I arrived one of the young men bringing in the carts asked me how I was doing and if I was looking for anything specific and I told him and he gave me directions. He was super personable and helpful. The store is stocked well and has a nice appearance, well organized. They were out of my "Organic white bread done right" in the larger loaf and there prices, if not on sale are comparable to a Vons or Savemart (California). Hardly any eggs on the shelf. Everything was pretty good read more

Gerbes - Organic eggs - Grocery Near Me - Columbia, Missouri

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I am very frustrated with both of the Gerbes in Columbia, MO. They continue to be under-staffed and I never know when I go in there whether I can be out in a reasonable amount of time. Why is the Gerbes company having such a hard time getting enough staff in there? Are their salaries really low. I don't get it. None of the other groceries in town seem to be under-staffed. This has been going on for awhile and I have become increasingly dissatisfied with my shopping experience there. For the time being, I am going to shop elsewhere. There is a Hy-vee close to me and it is always clean and well-run. Pet foods is the main items I get at Gerbes so I will only go in there for that until things improve there. I have been a loyal Gerbes-shopper for years and I am sorry to see the store's quality decline like it has. read more

No specific comments. We continue as customers because of the values and quality of products.

If you would like to be talk down to, belittled, lied to and gas lit, well this is the pharmacy for you! They will directly lie to your face, they'll do everything in their power to give you the runaround if they've decided you're not deserving of their attention, the condensation and hubris are palpable. read more

Frequently cannot be bothered to stock items I need for weeks or months. The handle on the bathroom door was broken for more than a week. Their produce selection is terrible. read more

Gerbes on Broadway is my favorite neighborhood grocery store. Their produce, cheese, sushi etc. are wonderful. Self check out can be handy or annoying depending on the amount of groceries being purchased. Who wants to do self checkout for 17 items for oneself anytime let alone 10:00 p.m. when there are 3 off the clock cashiers in sight? Working with one overworked cashier at the self check out is ridiculous! There were at least 20 other remodeling contractors in the store at this time. Hire some cashiers, please! read more

I shop here because it's convenient, the prices, produce and pharmacy are very good, but the fresh meat department is poorly staffed. I waited a long time to get some ham sliced and someone needed to be called to do it because no one was behind the counter. After requesting my meat sliced I was told to come back later. No problem, I had other shopping to do. When I returned, no sliced ham and again no one behind the counter, no bell to ring for help. I asked a worker in the other part of the meat area for help and that I couldn't find my sliced meat. He said he just got back from lunch and would check on it and offered to assist me. I got my sliced ham in a short time, but I don't plan to ever purchase anything from their fresh meat department again unless it's already packaged. At least they should provide a system to get help, but preferably the counter should always be staffed. read more

Hands down the worst enforcement of the mask mandate I've seen at any establishment since the start of the pandemic. Difficult to navigate the aisles between the dozens of maskless people coughing their way through the store. read more

I've never found the Gerbes on Broadway to be particularly "clean", but as visited this past Thanksgiving Eve, the unmistakable smell of rotting flesh filled the store. It wasn't overpowering, but it was definitely... present. Like maybe some meat had gone bad. I did my shopping along with hoards of other folks and neglected bring it up as I checked out. I mean, they had to know it the whole store smelled like a corpse, right? As I do almost every time I shop there, I swore off Gerbes on the way out the sliding doors. A week later I'm back at Gerbes to get a gallon of milk. I mean, who's going to drive the extra two miles to Hy-Vee for milk? But a week later the store still smelled as if someone had died in one of the aisles, then laid there to rot among the pickles and salad dressing. But that was only the second most offensive thing I encountered three feet though the entrance way. The first was a table-top display featuring a dozen or so copies of Sarah Palin's "America by Heart." My own beliefs aside, it seems inappropriate to push divisive politics in the innocuous surroundings of a neighborhood supermarket. This time I asked to speak to a manager. I was told that the smell of rotting flesh was actually the result of a backed up sewer line. "We're on it," said the man with the name tag. As for the Palin book, I told the guy that I didn't mean to be obnoxious about it, but I couldn't help being offended. He told me he my comments were duly noted and left it at that. Damn you Gerbes! Why do I even try? read more

Just FYI...I have ordered twice now for delivery from Gerbes in Jeff City...got a Jada C. Both times the order was messed up! This last time she didn't even deliver the order....yes they are refunding me but dang...what a scam she's got going on!! So BEWARE!! InstaCart apparently is scaming people. read more

Love the store. Good wine selection. Good deli. I like the options for cheeses, varieties for gourmet moments. Nice bread bakery. Like the two slices of cake option just by the checkout. Wish they had better fish options. Like the 2 for price of one beef, nice job. Since Covid-19 have been getting pick up so happy with this service. Easy to order and pay. Prompt service and feels so much safer than browsing in the store myself. Happy the customers are respecting the health recommendations. Restrooms clean and maintained. Organic food options for most foods. Pricing consistently good. Not bargain prices, but not as high as other chains and better quality Than the discount chains. Will keep coming back. read more

I went in for the first time ever. I interacted with one staff member, asking a question, and she was INCREDIBLY rude. Like, to the point where my mouth dropped, and the person with me (who was not interacting with her) was absolutely appalled as well. It was so bad I immediately left the store without purchasing any of my items. I will NOT be going back. read more

I do not like disparaging reviews however if it helps customers live better my comments should help provide guidance for your choice to give your hard earned money to. I shopped on Saturday at Gerbes due to their advertisement as having awesome vegetables and good grocery selection. Essentially was not my experience with their foods. I purchase over $40 dollars of fish, another $60 in other meats and ALL of my fish was spoiled! So I called spoke with manager who said I can come get a refund but upon arrival the cashier did not want to give me my money back?! When asking for a manager, the manager even tried to explain away the fact that THEY SOLD BAD FISH, I had to return it thus wasting my gas and then listen to her explain the fish was bad but they did not mean to sell bad fish.........really? Then why was I able to purchase it? Why should I have to listen to some diatribe about intentions when YOU SOLD ME ROTTED FISH and they did not want to return my money? What kind of customer service is that?? I WILL NEvER shop there again - oh and my bill was $400 dollars plus that MOSIERS will get in the future. MOSIERS has NEVER sold me bad food, not once. So DO NOT SHOP AT GERBES unless you want rotten food or them trying to slip one by you - truly appalling people. read more

This store has improved massively. What once was a dreaded experience is now generally very good. The staff is friendly the product is Usually well supplied. I can say that I have absolutely no complaints with the store anymore. Well done Gerbes. Well done! read more

The best area in Gerbes is natural foods and organic section. They have very limited selection of groceries compared to others. It's not good that you can smell the meat department when you enter the front door. read more

This location has been recently remodeled and a fuel center was added. Both are sparkly clean. The layout of the store is much improved and feels more upscale. We save quite a bit of money by uploading digital coupons using the Gerbes app. Check out the sushi bar and Starbucks inside too! read more

i rely on this store for most of my grocery shopping because it is a 5-minute walk from where I live (not an afccident, the proximity to a grocery store was a reason that I moved into my apartment.) There are certain stock items in produce and dairy that I purchase all the time, primarily in produce, dairy and frozen veggies. I'm a vegetarian so can't comment on the meat dept. Since the Pandemic began I come in during the final hour to avoid potential infection. At this point, most customers totally disregard prudent masking but I wear a mask and somewhat furtively stay six feet away from the few customers shopping. My main gripes are the bait-and-switch price labeling and the ragged performance of the self-check registers, which are the only ones open at that time of the evening. In particular, I'm legally blind and rely on the prices displayed in the store and audible feedback from the registers. The prices marked often require a "digital coupon" and that's not obvious. For example, last night I paid $4.99/pound for cherries marked at $2.99/pound. The self-check registers are supposed to provide audio feedback and when they were first installed, announced prices as well as total prices. That got turned off a long time ago and often, someone has turned the audio all the way down or the audio has simply stopped working. So the equipment is not friendly to a legally blind shopper, although the staff are just working stiffs like you and me and do try to be helpful. At other times of day, the staff might be too overworked to be helpful. There was a time decades ago when Gerbes was at the cutting edge of providing "natural foods" but those times are long past. I attribute the problems to the shift in ownership/management from more local to the Suits in a corporate office in some distant galaxy. read more

The management expecially the heavy set older female her attitude is lacking. This store in piticular is like a click. If, you have a complaint is goes nowhere. Absolutely no common sense. You can tell they have no college education. I just move here from California. read more

This store completed a necessary $3 million dollar remodel a little over a year ago. And while the exterior was left basically untouched (from my understanding, the building is leased and owned by Shelter Insurance- who in turn - refused to contribute some of their own money and part with the retro 1972 look) the interior is very modern. I especially like the open feel of the garden market side (i.e. deli, produce, bakery, liquor) with the new refrigerated cases, lighting, shelving, and displays. Unfortunately, the same high standards don't hold true to the relocated organic foods department. The new layout is strange. Rather claustrophobic. The polished painted concrete flooring throughout the store adds a nice touch. My only real complaint. It would've been nice if a "grab n go" beverage center (dedicated refrigerated cases for single serve drinks located near the checkout lanes) would have been considered during the makeover. A majority of single serve teas are currently inconveniently located in the dairy section. read more

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Gerbes pharmacist Jay K filled the remainder of a partially filled prescription from 4/28/2022. The Pharmacy tech put the prescription in a bag and stapled the bag. He handed the bag to me after I paid what I assumed was the remaining cost for the prescription. The medication was neither shown nor reviewed with me. I was not offered a pharmacy consultation. The entire interaction was rushed and unwelcoming. When I arrived home I discovered that Gerbes had filled the wrong prescription. I immediately phoned the pharmacy. Jay asserted that the error in the prescription was made because I called-in the wrong prescription. When I adamantly insisted to the contrary Jay then suggested that the doctor's office must have called in the incorrect prescription. Instead of Jay taking responsibility for his medication error he deflected and refused to fill my correct medication error. He suggested that I would not be allowed any future refills if I did not accept the prescription filled in error. I contacted the district manager for pharmacy, Dean, to file a complaint against the local Gerbes pharmacy. As of the time of this writing, I am still awaiting a callback from Dean regarding the outcome of my complaint and I am still being denied my prescription. Pharmacy is a human service profession so human error is understandable and at times forgivable but attempting to cover up and gaslight that error to protect your own interest in the face of another person's wellbeing is inexcusable and should be brought to the attention of the board of pharmacy as other patients may also be at risk of prescription errors and delays. Other patients may also be subject to the unprofessionalism of the entire pharmacy department. Jay is a pharmacist who works without direct supervision and he is covering up medication errors to the detriment of the patients. This is alarming and illegal. I've since transferred my prescriptions to a different pharmacy with an adjacent grocery store. My prescriptions were filled the following week without any errors or prescription delays. read more

This Gerbes has been remodeled and is beautiful! I love going into the store now plus they have a bar located in the gourmet cheese section. They also have a nice selection of sushi if you that appeals to you. I've always shopped at this Gerbes. The people that work there have always been extremely helpful & polite. read more

This Gerbes is fairly date for services and amenities provided by grocery stores in this day and age. The ceilings are seem fairly low and lighting is not very bright. Decent selection of basic necessities. Greatest asset for this store is the self checkout. Quick and convenient. It's seem most people avoi checkout in the store. This location is getting ready for a 6 million dollar renovation in early 2015. Also they will be adding gas station to this location. Will update my review when it's all completed. read more

This place is a complete joke. As an ex-employee I can personally say that the middle management is horrible. When their own employees tell you not to eat in the deli or to buy fresh food from there that is definitely a sign. I actually had another employee serve me stale old chicken strips that I was able to chip my teeth on, literally! Then you have the middle management that will gripe you out in front of customers and everyone in the Free World. I'm sorry you've been stuck at the same position for 15 years! The upper management is great. But unfortunately when they walk out the door the middle management just run things into the ground. I watched a lot of good employees leave for that reason, which was also the same reason that I ended up leaving. read more

Absolutely the most incompetent staff I've ever witnessed in my life. This afternoon, I visited Gerbes to buy some quick groceries and supplies. After losing my vision and feeling like I was going to pass out, I quickly made my way to the front of the store to find an employee to call 911. After being told "I can't I'm busy" from a cashier, I finally found someone who was going to call an ambulance for me. It took about 3 minutes after that for someone to actually PICK UP THE PHONE and call 911. In the mean time, I was very scared, alone, and have never felt this way before. I had multiple employees ask me how I was doing and what my symptoms are..only to respond with "Oh shit" and make me feel 10X more afraid for myself. I was able to contact one of my friends to meet me at Gerbes roughly around the same time 911 was called. The manager told me that the ambulance would be here in 5 to 10 minutes. After waiting 10 minutes my friend walked into the store yet there was no sign of the ambulance.. After waiting 30 minutes the ambulance never showed up. The employee must have sent it to the wrong Gerbes. Thankfully I was not in a life or death situation because if so, I would have died inside a Gerbes surrounded by idiots. read more

The store itself is pretty run down and could use a facelift. The selection is decent and they do have some good mega sales. Love the fact that they double coupons. Most visits I use the self checkout lanes and while I love the convenience, the cashiers that monitor this area are often slow and less than friendly. read more

Longtime (20years plus) customer. The best customer service around; consistency plus; Starbuck's instore; wine and cheese bar, deli, instore tastings, great seasonal plants, specialty items and look for the Manager's Special corner; find tons of K cups deals there! read more