Bill and his team were excellent communicators which made the process so much better. When we…read morepicked it up it was detailed and the repairs looked fantastic . Overall a great experience!

This is the best shop in Kaufman County. Outstanding customer service, top quality repairs and…read morefriendly staff. I hope I don't need to use their services again but if I do happen to get in another fender bender, I know I will be headed to Master Autobody of Terrell!

I definitely recommend 1st Choice. After a fly away hitch busted my bumper, 1st Choice fixed it in…read moreonly 2 days. The front desk lady, Brandy, was always very nice and attentive when we spoke. The mechanics did a great job, and the paint matches perfect. Thank y'all!

they had great communication and customer service. other than that everything else was bad. I was a…read moremechanic and never in my life have I seen a worse attention to detail. when I got my truck home I looked it over like I do with all my cars. my tool box was put on backwards. I had covers missing from my interior(which shouldn't have been touch). then the worse of it all, my rear bumper and receiver hitch had multiple bolts missing. I use my truck for work and haul a trailer. if that would have came off when I had my trailer there could be a lot of damage maybe including deaths. all that to say, b careful when getting your car done here. there mechanic does not care about detail. they just do it fast so they can get a paycheck. so make sure you take it to someone who care for details. even if it's just cosmetic.

I took my car in to have the top and roof repaired from sun damage and was amazingly surprised by…read morewhat I was quoted to repair the damage. The work was exceptional and they even fixed my headlights and a couple of other things. The car was cleaned, inside and out, and I couldn't have been happier. I HIGHLY recommend this body shop!!!

Santiago and his team did a great job on my Chevy Tahoe. They are very professional and have…read moreexcellent customer service. This was the second time we've taken our vehicle to him. The first time, we trusted him with my wife's Jaguar. Both times, our cars look brand new again.

Juan offers reliable work, and he and his wife are decent people. He has worked on many of my cars…read moreover the last 10+ years or so, and his prices are cheaper than similar places. The cars looked like new, and the paint jobs were lasting (in other words, he did not use cheap paint).

J and J did a great job on my car. They were true to the cost and were on time with the work. It…read morewas a pleasure doing business with them. Good communication throughout the process.

So happy I found Capital Collision and so close to my home in Forney. Casey is responsive,…read moreprofessional, friendly and goes above and beyond. Got into a small wreck and been bringing my car in to be repaired piece by piece, he and his workers have actually delivered my car to me! I think he's a God send and I always tell him so. If you need auto work done- call immediately! Drive Safe.

I took my vehicle in for a dashboard change out, brought the OEM part in and all, had it for a week…read morehad talked to Cassey, took a bit longer than expected, Paul seems like a solid dude he was very responsive, but when getting the car back I noticed several things damaged with my car that were not there originally there, I showed Cassey upholstery damage, broken windshield wiper handle, missing vin number plate, broken plastic fittings all through the vehicle he just looked at me and the damage and didn't offer any solution or discount which I found very unprofessional, I had to come back for the vin dash board plate to be put on, Paul said Cassey would take care of the replacement payment (PayPal) which he did once I showed the receipt for the broken wiper handle, still no apology, and that's not including the other damage his staff cause to my vehicle, I found a bit strange I'm a fitness trainer/personal if I have fault in my services (which are clearly my fault) I will accommodate some way, free session or reduced charge. Salute to Paul though.

Called two weeks ago regarding a fuel pump open recall from GMC. Was told by the service advisor…read morethat they were awaiting the part, but that he would call me back when it arrived (within a few days, according to him). After over a week I called back this morning, gave my information again for a service advisor to call me back. Received no return call, and when I tried to reach out this afternoon, I was told I needed the VIN number for my vehicle, even though I had been there previously, and the last associate was able to pull up all of my information readily enough, including my callback number. Their communicaiton and levels of customer service are miserable. I understand this is a recall issue, and they make no profit on such work, but something as important as a part for the fuel pump should not be so easily brushed off.

this is the old Musser Motors building 1212 West Moore Ave & 9th street NOT ON THE SPUR. I GUESS…read moreIT IS ALSO THE COLLISION REPAIR SHOP. DONT CONFUSE THE TWO. June 2024 looked on line found this 2020 Ram3500 DRW. I was impressed w the whistles n bells. I didn't like the price. Paul met me outside we talked about the veh. It looked good. Description Said it was clear coated, Ranch bumper front. Electric tailgate, bed was scratched and bent ( inside) My trade 2013 F350 SRW. when it got down to NOT paying for the unnecessary "add ons" they were there. I wanted to walk, didn't feel good, ( $$$$) we decided to follow through. To My benefit was Paul agreed to remove my ATTA auxiliary fuel tank, and wiring and gauge. Paul helped me transfer the 45gal fuel to the Rams (31gal) I had to have the auxiliary tank reinstalled, I discovered the tailgate latch was faulty. Locked tight when shut to hard, had to remove the plate to unlock it. ( I have to have it for my 5th wheel.) I tried to fix it because I already took possession. I called Paul, Paul made arrangements to replace the latch, do a front end alignment. It drove with a vibration not felt before. Took it back, Paul got the entire 6 wheels rebalanced. what ever, body Shop did a poor job of fixing things. including the Rt. tail light($700+) lens was cracked allowed water to short out Turn signal ( no replacement because shop failed or hid the problem) * NOTE Paul Bustamante is the new manager, he brought in two salesmen To work with him. The Ram designated guy is Charles, & Michael is the other salesman that helped me. These two folks will answer your questions they do not seem impatient or disinterested. And I can tell you I called often, to hold them to the verbal agreement. Paul was never anxious or upset. They did what they said they would do to make me a happy customer. And they did. ** This truck belonged to a ranch in Terrell, damage to the LRQ, and other parts. ( clear coat? Not everywhere) thin paint, they polished the ( still a ghost) logo from the ranch off the front doors.

Top notch customer service and there isn't anything these guys can't handle! If you can dream it…read morethey can build it!

Man, Kyle (The owner/operator) is the best…read more He custom built a bumper for me and was very courteous and continued to text me and help me all throughout the installation process. This guy is the DEFINITION of what customer service should be. He is the man. Not to mention that he is the BEST body work guy in DFW. I have yet to see anyone that has better work. Put himself, his amazing personality and customer service aside. The work level that he achieves, is worthy of your business alone. In conclusion, if you can find a guy with a better personality, better customer service, and better work. I will cut off and give you my right leg. Kyle is the man.