My car looks great, the staff was knowledgeable and finished my car ahead of time and kept us informed of issues that were found once the car was taken apart...also they cleaned my car inside and out!! read more

The work they have done on my RAM truck was fantastic, like new! They take their time and get it right read more

This GERBER branch has always been amazing. We took our 2017 Range Rover a while back and the customer service was superb. This time, I took my son's car for hood repair (my son is in Officer's training for the military in the east coast) and I received the same treatment. Preston is fantastic and an outstanding representative of the company. I will be remiss if I didn't mention Nicole, the receptionist. She's also a wonderful person to deal with. Very patient and respectful. read more

Gerber Collision & Glass - Hood repair from rock chips and vandalism. - Body Shops Near Me - Spokane, Washington

Gerber replaced a door and painted the door orange on a red car. They tried to release the car to me and we had to argue quite a bit for them to admit that it didn't match, not even close. They finally agreed to fix it and did, except they missed a big spot that they painted the wrong color when trying to blend. The manager basically told me to get lost when I brought this up. What they fixed on their second attempt is right but the missed spot and poor service is the reason for 2 stars. Detailers did a good job but overall I'm not satisfied and wouldn't recommend this shop for any paint work. Originally quoted as 3-4 days to fix, it took 2 weeks. read more

Complete incompetence from the entire staff there. Am supposed to be waiting for 1 tech to replace my rear axle. Waiting over a month. Parts have been there for a little over a week sitting. Employee Preston told me they dont have a mechanic that works there. He stated there just doing me a favor trying to fix it. Anyone who uses gieco insurance please avoid this place. Gerber already has a bad rep. I thought id give them a try and it turns out there the walmart of car stuff. A joke shop. Who would tell a customer on the phone your only a body and glass shop and cant do anything mechanical. When your car is there for a slide off involving more than just body work. read more

Great place. Very nice people and they do excellent work. My old but wonderful Infinity had special problems with parts, and they had to order them. No problem. Car was ready on time as promised. I would say they went above and beyond what was necessary. Would never go anywhere else. read more

They repainted my bumper....two days later pain started to come off in one place. They said that a rock had to hit it....two months later....there are more and more spots with paint coming off. They won't take responsibility for their poor paint job. They told me they offer a lifetime guarantee. Really? Do yourself a favor and go anywhere else to have your vehicle fixed. read more

10/18/18 This is definitely not the old City South Auto Body if that is what you are expecting. You may find familiar faces like Michael Platt's, but clearly, the General Manager was not part of the secret sauce that made the business a success under its former ownership. Very long story short...our car was 6 weeks in repair - more than 3 weeks late. There were no anomalies or unexpected issues or delayed parts - just incompetence. Michael and Dan are nice guys in the way puppies are nice, but they don't have any control over process and they didn't have the business sense or backbone pick up the phone and make the awkward calls to let us know they would not deliver today or in fact for weeks. Besides basic project management incompetence, there was a more disturbing issue of gender disrespect. I became involved at the point that my partner escalated the delays to Michael for a firm schedule and daily accountability. His short and dismissive tones with her were a sharp contrast to the contrite ramblings that I got. In the end, Gerber delivered to our home three weeks late. The repair seems to be to an "as new" level. However, certain parts such as the battery and wheel were to be returned as one of the conditions of the contract and they were not. So far, the General Manager, Michael Platt, has failed to return calls for 3 business days regarding the closure of this matter. 10/22/18 Finally received the call from Scott Renner, a regional marketing manager for Gerber. I requested the call more than 2 weeks ago when it wasn't clear Gerber could even complete this repair. Basically, his MO followed Michaels - fall on the sword, apologize, but not really interested in changing anything. It was clear that Scott had no understanding of what caused delays and how/why front-office communications were is such a shamble. Consequently, he couldn't even say what needed to change. The call left me empty and wondering why he had even bothered. If he were interested in improving his business, he would have had questions about my experience and answers to what improvements they need to make. read more

I was surprised recently when I went to have a headlight repaired, and found Gerber Collision and Glass in the place of a top-notch business that I previously frequented;City South Auto Body was sold to Gerber Collision and Glass. The name has changed but the stellar service, high quality of repair and great value are going strong under the same management. I really like this business and am confident in their work. Janet read more

I got into an accident a few months ago. And even though I thought my car should have been finished way sooner, I do have to say that the customer service at Gerber is on point! I understand there can be communication problems between the driver, auto body and insurances but Gerber made things right when I got frustrated. I always say... the best businesses are just nice to their customers and Gerber absolutely is! Thank you! read more

Really excellent service and great attitudes. They fixed my car the same day and kept the price very manageable. My car was super clean when it was returned to me--even the inside. Highly recommend. read more

A friend recommended Gerber Collision & Glass on 55th Ave & I am so glad they did! They were so helpful to us. We had a dent in our bumper from a parking lot "ding" and they fixed it beautifully! Michael looked at the car right away, gave us options & a great price! He got the car scheduled for service the next day,even though they were super-busy, and finished the work when promised. They treat their customers like family, only do work that is needed, and do a great job. They exceeded our expectations and that makes them easy to recommend. Shop around for estimates, but bring your car here if you want great service & the job done right. read more

Great great customer service! These people went out of their way to help me after car accident and helped the towing service company that brought my car there. Also shout out to Michael the GM and their office front desk person. Both fabulous and actually everybody there did a stupendous job. Highly recommend!! read more