The customer service was amazing!! Thank you for everything! Great job Very friendly and professional. They got my pickup ready in record time and even came in when they didn't have to to get my pickup back to me because I have a very hectic schedule. Thank y'all very much. read more

Worst customer service imaginable. They broke a tail light during removal and didn't bother telling me or fixing it. There's blue paint splatter under the clear coat on my silver truck. The hood is still all scratched up. They didn't paint my brush guard. And the list goes on & on. Clint is a horrible person. He only sent me updates after i called. Which was only once every two weeks. He didn't have the drive train quoted which caused my insurance to try and total my truck. And it took over two months and still wasn't complete. The lady in the office said he wasn't there when I picked up my truck but, I watched him peel out of the parking lot while i was on the phone with my insurance! I will never use Gerber again. read more

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I had my car repaired at Gerber Collision in New Castle Oklahoma. The staff was friendly and informative. They called me every other day to inform me on the progress of my vehicle. When I got my vehicle I was very happy with the work they performed. They went above and beyond, I could not have asked for a better experience!! read more

I had my car repaired at Gerber Collision in New Castle Oklahoma. They went above and beyond. The staff were friendly and helpful. They reached out to me every other day to tell me the progress of my vehicle. When I picked up my vehicle it looked amazing! I highly recommend them. read more

Update: Was contacted by store manager and I was basically made out that I'm stupid and don't know how to set a cruise control. Was told that Joe Cooper gave me the wrong information because they don't like them, humm a dealer doesn't even want to work with them. Took my truck here while the body work was satisfactory the contents of my glove compartment and console were scattered in the floor boards and seats, they didn't do any work on either one.  They just thru my bed liner in on top of rags, trash and buffing wheels didn't even reattach it. The cruise control doesn't work as it should. Brought this to Brandon's attention I was told "it works like it should" they had a mechanic look at it and he said it was good. Took the truck to Joe Cooper Ford and they said no it's not working like it should . Took the truck back to Brandon to let him know what they said and was told by Brandon "it must have worn out due to old age it happens all the time here." If you want your stuff to mysteriously "wear out due to old age" in their shop, and your stuff rifled through then this is the shop for you. read more

I went in today with a couple bad door dings on my 2020 Ram! Codi was awesome he even dropped me off at home and dropped my truck back off since I didn't have another ride! But the work was amazing!!! Looks brand new again! Not to mention it was only $150 read more

Gerber Collision & Glass - Body Shops Near Me - Newcastle, Oklahoma

I read the reviews on this, and still decided to give it a try. they don't know how to answer a phone, i either got sent to voicemail or got put on hold for 10 minutes. i then proceed to call again and the lady or the "owner" answered very rudely and all i said was "hi i was wondering if i could get a quote done" and she then proceeds to get an attitude and get very rude with me, and say "i just talked to you about a quote, and i said we are not doing quotes at the moment". Again that was my first time ever getting someone to answer the phone, so i couldn't of just talked to her. i didn't even take my car there and they already get a bad review from me. so i did get a little upset, because customer service is a big thing, and if they can't even talk politely over the phone. they deserve no business. thank you read more

I would give this place zero stars. The customer service from day 1 after my accident was HORRIBLE! The first problem was that the tow truck driver was turned away after I made an appointment for the car to be dropped off. This excuse was that they were changing computers and the girl was new. It took 2 days and me paying for the tow service for the second trip. The repairs went smoothly and to be very honest, the text communication was very good. I was pleased with the repair on the surface. After driving my car for 1 day I noticed that the heater was not getting hot or blowing on the drivers side at all. I called 3 times and got no answer. I finally stopped by the shop and Cody told me there was nothing wrong and he couldn't do anything because the repair ticket had been closed by State Farm. I called State Farm back and asked them about it. They told me if I wasn't happy with the repair that I needed to go back to the shop and that no, my repair ticket was not closed. I was then told by Cody that I was responsible for the diagnostic fee of $150 to figure out what was wrong because he didn't feel that it was related to the accident. I said it worked before the accident why would it not work now and he replied that he was not a mechanic so he had no idea. I agreed to the diagnostics and left my car. This was on a Friday. I was told that the diagnostics people would be out on the following Tuesday. I called Tuesday and they told me that it was the problem they suspected and Cody again said it wasn't accident related. I asked for a quote to get the repair done. I heard nothing and called back Friday. My call was not answered. I called again on Monday only to be told by the "new" girl that my car was complete and ready to be picked up. I asked to speak with Carlie who was the person I had been dealing with because I had never gotten a quote or authorized a repair. She reiterated that the repairs were complete and I owed them $243. I asked for Carlie to call me back. Five hours later when I had no call back, I called again and again the new girl said Carlie and Cody were busy and couldn't talk to me. She again said all of my repairs were complete. I never got a call back from anyone Monday so I went in on Tuesday (today). My car had NOT been repaired. The diagnostic test was $239.25 NOT the $150 quoted by Cody. They had no idea when I would get a repair quote because to quote Cody "he is not a mechanic." The diagnostics says what is wrong but nowhere does it say whether or not it would have been related to the accident. Besides this review I will be making a complaint to State Farm and to Gerber Collision's main office. I have done business with this company as Collision works on 5 different occasions and been very happy. Now that Cody is in charge and it's Gerber I can say that I would not do business with them again, nor would I bring my company vehicles here or refer to friends and family. read more

Collision works is the worst place. I will never take another car there. They we're suppose to fix the front end damage on my car .they tore the front end off ,then they kept my car for a month and never fixed anything I had car parts taken off and put in the back my husband had to go with our trailer and pick my car up. They were very rude .... read more

I had my car here recently to have body damage repaired after I was rear ended a month or so ago. I was very impressed. The shop is new, and it looked like it in the lobby. It was very clean, uncluttered and well-maintained. There was always someone cleaning or straightening when I was in there. The staff was very friendly and explained to me the repairs they believed I needed, and also that there may be more repairs needed that would be discovered once they got my car disassembled and could take a look beyond the cosmetics of it. One of their employees also helped put my muffler back into place when they were just looking the car over for an initial assessment. I walked out with a paper estimate about 15 minutes after I got there. They called me promptly to advise me when my car was done, kept me updated on the progress in the interim, and finished sooner than anticipated. I would highly recommend them if you need any body work done. read more

We had a bad experience, but the president was able to have a re-do scheduled for us and got us in a rental while they resolved the issue. We are so grateful to Barry for making this happen. Thanks, Collision Works. We certainly appreciate the pride you take in running your business fairly and honestly, and the quick response in coming to our aid when we did have a problem. You have made us satisfied customers, even if it took longer than expected to get the parts needed to repair the problem. We will be using your services again, but hope that we won't need to! Thanks again! The Norman folks were certainly very friendly and it was a pleasure dealing with your staff there. read more

Collision Works in New Castle really impressed us. They took our bad experience of our wreck and turned it into a great experience. now if we ever need repairs again we know who to call. really nice people. Fast work and helpful with rental car. hopefully we will never need their service again. But we do they will be our first call. Thank you so much read more

Kevin has worked on two of my vehicles and each time he has gone above and beyond what was expected! Professional work. Very Friendly and Knowledgeable. Love the new showroom. This is where I will always take my cars that need body work. HIGHLY Recommend!! read more

Had my car here recently for hail damage. I was immediately greeted once inside and the nicest ladies in town helped me through the process. The checkup of damage was done was done quickly but not so quick that it felt like they over looked anything. The lobby was very nice, big tv to watch while waiting, and very nice bathroom. Once vehicle was checked its now time to run the numbers to see how much and i thought alright heres where they are going to get me. They got me alright with numbers not even close to how high i thought it would be. They also explained how the whole process would work if I used insurance vs paying outright. I gave them my business because they were professional and courteous. They took care of my car and notified me of all the steps along the way. Clean facility...check. Professional service...check. Repaired fast...check. So far I think most people won't be disappointed in using this shop because I wasn't. read more