We use Gerard Real Estate to manage a rental house in Abilene Texas. They have done a superb job! We live 1500 miles away and we have found that we can trust Gerard Real Estate staff to handle any tenant issues and communicate with us. I highly recommend their services! Erik P read more

We rented a property through Gerard Property Management without seeing it in person, and unfortunately that decision exposed serious issues with how the unit was prepared. The home was not properly turned over prior to move-in. There were large, visible patch jobs on multiple walls, and the overall cleanliness was unacceptable. The condition of the unit upon arrival was far below any reasonable standard--unsanitary and clearly not ready for occupancy. And when I brought these issues to their attention, that was definitely something that they leaned on that this was site unseen, which was completely unacceptable. As someone with 10 years of experience in property management, I find it deeply concerning that a company would present a property in this state. There is a baseline level of care and habitability that management companies are responsible for, regardless of owner involvement. That standard was not met here. We had to arrange for professional cleaners two days in an row after move-in, totaling 16 hours of work just to make the space livable. Maintenance issues took OVER a full week to address. During this process, communication was inconsistent. When I raised these concerns with Cydney, I was told I was being "nitpicky," which was both dismissive and unprofessional given the severity of the issues. Questioning how SHE lives. Afterward, another representative (Jason/Justin) stepped in and did provide a rent credit while repairs and cleaning were completed, which was appreciated. However, the lack of accountability, poor communication, and initial condition of the property reflect broader operational issues. For property owners, I would caution that this company may not adequately protect or maintain your investment. For prospective tenants, I strongly advise against renting sight unseen through this management company. The experience suggests a pattern of inadequate preparation and reactive--not proactive--management. read more

I would never recommend them. The people they moved in basically distorted the house, They stole all the blinds in the house. The yard furniture and hoses. The walls had holes in them and there was writing on the walls. They also stole a Jacuzzi hot tub. and no one noticed? And much more. another posting. Thy left large nasty mattress and broken gym equipment and broken appliances. When I mentioned the garbage left in the house. I was told they didn't know who to bill it to. Wasn't that what I paid them for? Apparently not. That was was supposed to be destroyed the house. Thank you. read more

We have had our rental property managed by Gerard for 11 years and I have nothing but good things to say about that experience. They have screened renters and selected good people to do repairs and maintenance as needed. The repairs they have arranged for us have been reasonably priced and well done. I wouldn't hesitate to recommend them to anyone. Very responsive, courteous and professional. read more

I was worried reading all of the negative reviews here, but our experience was the complete opposite of other reviewers' experiences. We rented with Gerard Real Estate for the past year. We were in desperate need of a rental quickly after a home purchase fell through. They video called me to walk me through two separate properties and were completely accommodating to the fact that we'd be signing a lease long distance. The property itself was in good shape and each request we made for maintenance was quickly addressed with no issue. Each time we needed to call the office, staff was friendly and attentive. Upon move out, we were given a reasonable yet thorough move-out to-do list. We requested a final walk through where a couple fixes we missed were mentioned. We quickly addressed them ourselves and our full deposit was returned within three weeks of turning in our keys. The only thing that might be an issue for some, was the need for professional carpet cleaning from their recommended companies upon move out. We didn't have an issue with doing this at all, and given that we were given the option rather than just billed for it later or having it removed from our deposit, we appreciated the transparency there. We've rented for the past 11 years as well as 4 years of college and we've grown to appreciate management companies that hold tenants accountable because it means when we move in, we are renting a great home in good condition. In our opinion, their expectations were more than fair and the property was kept in great shape for the owners. Overall, we'd definitely recommend them as a rental agency. We own our own home now and would absolutely use them to manage our property should we ever need to rent it out. read more

Beware! This has to be the worst property management company I have had the displeasure of working with. We rarely called them fixing most issues ourselves. If you rent from them, document EVERYTHING, photograph EVERYTHING, be there for each walk through and have them list EVERYTHING in writing and signed by them. Protect yourself! When we did contact them about the security alarm going off day and night for no reason, they gave us instructions that did not work. That was it. When we told them of a problem with the owner's irrigation system they took months to respond causing the problem to worsen and costing us on our water bill. Then we get ready to vacate. We give them many months notice as a courtesy, which would have given us plenty of time to address any issues they had with the property. Nothing. As the time came for us to move, we told them we wanted to be present for the final walk through inspection. They were not comfortable with this concept, but we were there. The inspector told us of no issues what so ever, yet they call to tell the property owner about issues they found. Causing stress for the owners, causing them to fly cross country to see the issues. When if Gerardre would have told US, we could have addressed the issues. A month or so later we get a notice of itemized deposit that was NOT itemized showing not only did they keep our large deposit, they wanted us to pay them more!!!!!!!!! Items listed on the notice were small old items of no value like this little Allan wrench for the garbage disposal mistakenly packed, of course we mailed it back. An old water gauge that kept falling off the fence due to the extreme wind in Abilene, also mistakenly packed that we offered to return, but they told us not to bother, they took some unknown amount from our deposit for it. You get the picture. If you rent from them, document EVERYTHING, photograph EVERYTHING, be there for each walk through and have them list EVERYTHING in writing and signed by them. Protect yourself! read more

The house we were staying in is no longer owned by Gerard because of the awful condition in which it was kept. No, our rat issue was never fixed. We had to call the exterminator ourselves and he, too, was appalled that we were living in such a place. He billed Gerard and called his boss to tell of the issue. read more

My grandmother had them take care of her house while since she lived out of town. In the few yrs she had them. She bought 2 air conditioning units even tho they were on warranty. She also paid twice to have a fountain removed...which is still there. They are crooks that just take people's money and lets the house run down so they can purchase the house, fix it up and resell it. Never do business with them. Every time we called them there was a voicemail and were called back in a day or so. Why screen your calls!?! Crooks!! read more

Thieves thieves THIEVES!!!! I lived in my house 6 years, brand new everything never any problems. As soon as they took over the property i am getting bills for all kinds of stuff thats not actually broken. They also FORGET TO PAY ME EVERY MONTH!!! I have to call them and demand my payment every month or they wont deposit it! Do not do bussiness with them they are crooks of the worst kind! read more

The most crooked company in Abilene! When you move out, they will steal every penny of the deposit from you. We left our hlrental house nicer AND cleaner than it was when we moved in. Why would we need a cleaning fee? Also, they will not clean the houses before you move in. Don't rent or buy from them! They are disgusting, money hungry people! read more

Mike and Melissa have always been there when I have needed them. I highly recommend their services as they have been managing my property for the last 9+ years. Kudos to the Gerard RE team as they have been nothing but top notch through the years. Thank you! read more

In twelve years of living in rental properties, I have never been treated as poorly as I have been by Gerard Real Estate. When we moved in, the house was in frankly unlivable condition. Perishable food had been left in the refrigerator with the power disconnected for weeks in the summer heat. The appliances, including the oven, were uncleaned and grimy. Posters of teenage heartthrobs had been left pinned to the ceiling of the master bedroom. Despite this, we took care of it ourselves and paid our rent on time, every month. When we moved out, we left the house professionally cleaned. We replaced every unworking bulb (half of which had never worked since we lived there) inside and outside. Despite the house being spotless--to say nothing of being better than our move-in--they deducted over $300 from our deposit. They will hassle you for every single dime. Their office staff is rude and unhelpful. There are plenty of other agencies or individuals you can work with. Take a hard pass on Gerard Real Estate. read more

Have used them to manage our property there and they were wonderful. Always eager to go above and beyond to help us since we are out of town. Most people don't realize that rental properties do need upkeep and updating and they are always trying to help us save money. read more

Where to begin with gerard? I think my single star speaks for itself. In my personal experience, gerard was unavailable when I needed them for maintenance, information about the lease, and for everything. My house was broken into, and they told myself and the property owner that we must have been into drugs for our house to get broken into! Can you believe that? If you want to be treated well, avoid gerard! Heed my words. read more

Significant issues with this realtor. Over charged rent despite the records showing it was not due and refused to return overpayment for about two months - had to engage attorney. Would not return appropriate amount of security deposit and said we would have to take them to court to get it back. Equally mistreated owner who subsequently fired them. Very bad experience and it appears they may take advantage of college students or others who must leave the area at the end of the lease. Would recommend avoiding them. read more

I wish it was possible to give zero stars. After receiving the move out instructions, my wife and I cleaned the house with a fine tooth comb (easily over 20 hrs of cleaning) and returned it to beyond move in condition as it was disgustingly dirty when we moved in. Gerard claims it was cleaned, but I think they just pocketed the security deposit from the previous movers and called it good. They are claiming they had to mow the yard (we mowed it 2 days prior), trim the hedges (we trimmed them 4 days prior), and clean the house at a cost of over $400. They claim to have pictures and invoices to back up this claim. I asked to get a copy of the documents, I was told to feel free to stop by. When I said I was unable and needed to have them emailed, they were hesitant and reluctant to email them. There are too many they claim. They cannot back up the claims of a dirty house yet are holding on to a portion of the security deposit. It is very likely they claim houses are dirty/need repair/etc, hold on to a portion of the deposit and return the rest hoping you are content with getting some money back and they don't actually repair or clean anything. They are a scam. Do not use. Additionally, they are impossible to get in touch with. read more