I was worried reading all of the negative reviews here, but our experience was the complete…read moreopposite of other reviewers' experiences. We rented with Gerard Real Estate for the past year. We were in desperate need of a rental quickly after a home purchase fell through. They video called me to walk me through two separate properties and were completely accommodating to the fact that we'd be signing a lease long distance. The property itself was in good shape and each request we made for maintenance was quickly addressed with no issue. Each time we needed to call the office, staff was friendly and attentive. Upon move out, we were given a reasonable yet thorough move-out to-do list. We requested a final walk through where a couple fixes we missed were mentioned. We quickly addressed them ourselves and our full deposit was returned within three weeks of turning in our keys. The only thing that might be an issue for some, was the need for professional carpet cleaning from their recommended companies upon move out. We didn't have an issue with doing this at all, and given that we were given the option rather than just billed for it later or having it removed from our deposit, we appreciated the transparency there. We've rented for the past 11 years as well as 4 years of college and we've grown to appreciate management companies that hold tenants accountable because it means when we move in, we are renting a great home in good condition. In our opinion, their expectations were more than fair and the property was kept in great shape for the owners. Overall, we'd definitely recommend them as a rental agency. We own our own home now and would absolutely use them to manage our property should we ever need to rent it out.

We rented a property through Gerard Property Management without seeing it in person, and…read moreunfortunately that decision exposed serious issues with how the unit was prepared. The home was not properly turned over prior to move-in. There were large, visible patch jobs on multiple walls, and the overall cleanliness was unacceptable. The condition of the unit upon arrival was far below any reasonable standard--unsanitary and clearly not ready for occupancy. And when I brought these issues to their attention, that was definitely something that they leaned on that this was site unseen, which was completely unacceptable. As someone with 10 years of experience in property management, I find it deeply concerning that a company would present a property in this state. There is a baseline level of care and habitability that management companies are responsible for, regardless of owner involvement. That standard was not met here. We had to arrange for professional cleaners two days in an row after move-in, totaling 16 hours of work just to make the space livable. Maintenance issues took OVER a full week to address. During this process, communication was inconsistent. When I raised these concerns with Cydney, I was told I was being "nitpicky," which was both dismissive and unprofessional given the severity of the issues. Questioning how SHE lives. Afterward, another representative (Jason/Justin) stepped in and did provide a rent credit while repairs and cleaning were completed, which was appreciated. However, the lack of accountability, poor communication, and initial condition of the property reflect broader operational issues. For property owners, I would caution that this company may not adequately protect or maintain your investment. For prospective tenants, I strongly advise against renting sight unseen through this management company. The experience suggests a pattern of inadequate preparation and reactive--not proactive--management.

Can not say enough great things about Amber! Not only did she help us find a house that was perfect…read morefor us, but she knew our needs well enough to do it while we lived in another state! Customer service and communication are everything when you are trying to buy a home. Amber has 100% nailed both of those things plus extra requests from us and gave us video updates to show the building progress on the home!! We are so grateful for her talent and can't wait to move in!

From the owner: Buying or selling your home does not have to be stressful when working with the Kimmel Team. We…read morehave the experience and expertise to give you an easy real estate transaction experience and you might even have fun. We love what we do and take pride in doing a job well done. Reaching your goals is our number one priority and we know that those are not the same for everybody. Whether you are buying or selling one home in a life time of fifty, we want to be your number one choice REALTOR. We specialize in military relocation, first time home buyers, luxury, commercial, and investment properties. We look forward to meeting you and helping you with all your real estate needs.

Very unimpressed with your agent Shelley Brooks. She has such a hot headed temper and she never…read morethinks before she speaks. She is never prepared and is always making you wait. I'm glad that we went with someone else.

Bobbi McGirr with Berkshire Hathaway was absolutely fantastic. We came to Abilene really having no…read moreidea what we wanted. We completely shifted gears twice and she just rolled with it, never allowing us to feel like a bother. She went above and beyond in so many ways, from being wonderfully accessible to inspectors and tradespeople (we were out of the area), to investigating potential hiccups before we even thought to ask questions. She is a seasoned veteran and I wouldn't hesitate to recommend her.

I've gone thru property services for the last three years and they're great. Tiffany is a good…read morefriend of mine and that's because she cares about her tenants like they're all her best friends!!! They have great houses for very decent rent. Any time we've had a problem, it's taken care of very quickly. In the three years I've rented from them, I've inky had one of two problems and it was just things that happen. They take very good care of their homes and their renters!! Give them a call today!!

I'm not sure who I talked to on the phone but I'm very unimpressed. The person I talked to was…read morechatting away really quickly and seemed like they were trying to rush to get me off the phone. I was asking about a rental property and instead of just telling me that they were in the process of fixing it up they went into great detail of everything that was being done and why. Then when I asked about their pet policy they said that they only "do" one pet, and since I had 2 they couldn't help me out, but if I had one they could. Which felt to me like they were implying if I should get rid of a pet I should get back in contact with them. From what I experienced over the phone I am very leery about trusting this company. They might be great to work with, but they seriously need to hire someone who has some better people skills to answer phone calls.

Rosanna's Realty was supposed to take care of my property because I hired them as property managers…read morebut they have failed to do their job. Rosanna's Realty (Bill Sumner) was hired to provide management services for my property but he often neglected to repair things for the renters. They were often late sending rent money which put a burden on me.

Selling your house? Avoid Vickie Pelton. She will try to sell your house based on luck and not…read moreon her work efforts

From the owner: Senter, Realtors has been family owned and operated since 1957. Operating as a premier Residential…read moreand Commercial real estate firm in the Abilene area.

Unresponsive and take forever to fix anything. Seems like they primarily want to rent to military…read morewho are in and out and are less likely to care that a fence has been broken and unfixed for 6 months.

I lived in a Cooksey rental property for a year. Before a month into our contract we had informed…read morethem of a LONG list of problems with the property that became apparent upon moving in: broken cabinets, non-functional garage doors, bugs, heavily stained carpets. After 2-3 calls Cooksey did just enough to keep us at bay - sprayed for bugs, sent someone to assess the garage doors (ignored the carpets and cabinets). Upon moving out, Cooksey began to attempt to bill us for things that were never taken care of, and not damaged by us: dirty carpets, garage doors. Overall, the contract with Cooksey was painful and frustrating. Beyond things not getting done, my main frustration was with the way my roommates and I were handled. Never were things taken care of timely or fully. Icing on the cake, VERY rude interactions over the phone and always avoided what was really going on. Don't rent from Cooksey.

Britney Covin is a RUDE this has been the WORST place to ever rent from, they never fixed my…read morekitchen window that was broken for 2 YEARS. NEVER fixed a single thing since I've moved in. I had to pay everything out of my own pocket. I have a full paper trail and phone call logs about every single time I've tried to contact them and never fixed anything. I was living in my house for 3 years with NO LEASE because they would NEVER have anyone send me the paper work to sign and fill it out!! HOW DOSE THAT EVEN HAPPEN?! Britney Covin did NOT want to hear me about anything but wanted 6,000 because they closed down my portal to my rent, didn't want to send my ANY information to have that updated. Best believe I have a great attorney.

I would give 0 stars if I could. We have had bad experiences with realtor companies while leasing…read morebefore, but nothing like what we experienced with Key. Soon after moving in we discovered we had a leak in our roof, which then turned out to be several leaks all over the house. During the 12 month period we rented through them they sent maintenance out probably at least 5 times to "fix" it. It was NEVER corrected. We had asked for them to get professional roofers involved since it wasn't getting fix, it must have been beyond what maintenance could take care of. They sent a company out for a quote but nothing ever came of it. We can only assume they didn't want to spend the money on it. So nearly the entire 12 months we had leaks every time it rained, we had ceiling panels swell up with water, ceiling panels fall to the floor, who knows what growing in the framing, insulation and paneling. The last 3-4 months of the lease I was pregnant, so who knows what my baby and I were exposed to living with that mess!!! Had we been able to find a place we could afford sooner we would have broken our lease and moved early, as we would have had a right to. Sadly that didn't happen, but I am still angry our health and well-being was disregarded by this company. We had other complaints and maintenance requests that were never taken care of either, like a front porch that would swell with rain so the front door could hardly open, and the porch felt like it could collapse at any moment since it was most likely rotting. Bottom line, if you care about your families health and safety, steer clear! They may be nice enough people but they don't run their rental properties worth a damn. I have attached some of the pictures I took of various leaks we dealt with during our lease. There were others, some with ceiling tile falling out, but I don't have all of the pictures saved to my current phone to attach them. Please note, at NO point did the leasing office ever seem to consider this an emergency or a health hazard.

Excellent finished products definitely recommended went in for social media photos and passport…read morehead shots, I'm completely satisfied

This is a review of the beginners photography class offered, and not of any other services…read moreprovided. Disappointed is an understatement. To preface my review, I had recently purchased a dslr camera, and have read 2 intro books on photography prior to taking the course. The $160 course is marketed as a 6 week session, with 2 hours a session. Roughly 30 minutes of which was dedicated to snack time, and the 6th session had no new material presented. That alone is about 5 hours of the 12 hours paid for that is wasted. The instructor spent roughly as much time either giving suggestions for what equipment to buy (ie. internal hard drives) as he did giving pertinent information to improving photography style. Minimal critique was given on homework assignments, and the pictures students took were often not reviewed until after the allotted class time was over. I perceive that as the work that the class completed was seen as less important than the snack time, but that's an opinion. A model was asked to come in for the 5th session, where the instructor spent 30 minutes conducting his own photo shoot, which proved to be a rather awkward experience. Not only were the students given minimal instruction and critique during their short opportunity to photograph the model, but the model seemed generally uncomfortable with some comments that were made during the session by the instructor. I wholeheartedly would not recommend taking this class if you are a beginner seeking to improve your technique with a digital slr. The alternatives of reading the manual that came with your camera, buying a digital photography beginners book, and searching through youtube tutorial videos are much more cost effective and rewarding experiences. Also, it will save you the trouble and stress of going home and complaining to your spouse after leaving this class each night.

The customer service was awful. My brother was being difficult as he tends to be. Their way of…read morehandling that was to stop communicating with the family. They scheduled and cancelled appointments without telling us. Staff never, not once answered my phone calls or returned them. They were unprofessional and a constant impediment to completing the process. It took 2 months to close. That's ridiculous. I do not recommend them and won't return.

Did our first home here and had no issues. Refinanced with Communities of Abilene in March and got…read morea notice of late payment from the previous mortgage company. Turns out BCT did not send in the payoff till we notified CoA in mid May. They did cover the late fees and added payoff amount but, my credit took a hit for being over 30 days late. Now working on fixing that.